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Remitly Global, Inc.
(NASDAQ:RELY) 

RELY stock logo

Remitly Global, Inc. provides digital financial services for immigrants and their families. It primarily offers cross-border remittance services in approximately 135 countries. Remitly Global, Inc. was formerly known as Beamit, Inc. and changed its name to Remitly Global, Inc. in August 2012. The co...

Founded: 2011
IPO Price: $43 (Sep 23, 2021)
CEO / Co-Founder: Matthew Oppenheimer 
Sector: Technology
Industry: Software—Infrastructure

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At a glance:
  • Cross-Border Remittance Platform with Digital-First Model: Remitly Global, Inc. operates a mobile-first international money transfer platform, focusing on fast, convenient remittances and an app-driven customer experience.
  • Growth Driven by Active Customers and Send Volume Expansion: Performance is commonly tied to increases in active customers, transaction volume, and repeat usage, with unit economics influenced by customer acquisition efficiency and retention.
  • Revenue Influenced by Take Rate and Mix Across Corridors: Revenue is impacted by fees and foreign exchange spread, with corridor, payout method, and competitive pricing dynamics affecting overall take rate and margin profile.
  • Profitability Path Hinges on Marketing Efficiency and Operating Leverage: Near- to medium-term earnings potential is often determined by how effectively the company converts marketing spend into durable customers and scales operations while controlling costs.
  • Key Risks Include FX, Regulatory Compliance, and Competition: Results can be affected by currency volatility, changing money-transmitter regulations and compliance requirements, fraud/credit losses, and intense competition from fintechs and incumbents.
Bull Thesis:
  • Strong User Growth and Engagement: Remitly has consistently demonstrated robust growth in active customers and send volume, indicating strong product-market fit and effective customer acquisition strategies. High engagement suggests customer satisfaction and potential for increased lifetime value.
  • Large and Growing Digital Remittance Market: The global remittance market is massive and continues to shift from traditional, offline channels to digital platforms. Remitly is well-positioned to capture a significant share of this ongoing digitization trend, offering a more convenient and often more affordable alternative.
  • Expanding Global Network and Corridors: Remitly continues to expand its network of send and receive countries, increasing its addressable market and creating network effects. This broader reach enhances its value proposition for immigrants needing to send money across various international borders.
  • Superior Digital Experience and Cost Efficiency: As a digital-first platform, Remitly offers a streamlined user experience and often lower transaction fees compared to traditional brick-and-mortar remittance providers. This efficiency can lead to better margins and a competitive advantage in attracting price-sensitive customers.
Bear Thesis:
  • Free Cash Flow Trajectory Still Negative: Despite revenue growth, Remitly has historically reported negative free cash flow, indicating that the company is still heavily investing in growth and operations. A sustained negative free cash flow could raise concerns about long-term financial sustainability without external funding or a clear path to profitability.
  • Intense Competition and Pricing Pressure: The digital remittance market is highly competitive, with numerous players including established giants (Western Union, MoneyGram), other fintechs (Wise, Xoom), and local banks. This intense competition can lead to pricing pressure, potentially compressing margins and increasing customer acquisition costs.
  • High Regulatory Compliance Costs and Scrutiny: Operating across multiple international borders subjects Remitly to complex and evolving regulatory requirements (AML, KYC, data privacy, consumer protection). Compliance costs are significant and any misstep could lead to hefty fines, operational disruptions, and reputational damage.
  • Macroeconomic Sensitivity and Currency Volatility: Remittance volumes are sensitive to global macroeconomic conditions, particularly employment rates and economic stability in sender countries. Additionally, currency exchange rate fluctuations can impact revenue and profitability, especially in volatile markets.
Main Competitors:
  • Western Union ($WU) (Money Transfer Services), The long-standing incumbent in the global remittance market, Western Union competes with Remitly through its vast physical agent network, which still serves a significant portion of the market, especially for cash-to-cash transfers and in regions with lower digital penetration. While increasingly investing in digital, its legacy infrastructure can sometimes result in higher fees or less competitive exchange rates compared to digital-native players like Remitly.
  • Xoom (a PayPal service) ($PYPL) (International Money Transfer), Xoom is a direct digital competitor, offering similar app-based international money transfers with various payout options (bank deposit, cash pickup, mobile wallet). Being part of PayPal provides Xoom with significant brand recognition, a large existing user base, and robust financial backing, allowing it to compete directly with Remitly on convenience, speed, and pricing in many of the same corridors.
  • Wise (formerly TransferWise) ($WISE) (International Money Transfers, Multi-currency Accounts), Wise is another major digital-first player known for its transparent pricing and use of mid-market exchange rates. While Remitly often targets specific corridors for family remittances, Wise has a broader appeal for individuals and businesses needing to send money internationally for various reasons. They compete on transparency, low fees, and speed, often appealing to a more financially savvy user base.
  • WorldRemit (Zepz) (International Money Transfer), WorldRemit is highly similar to Remitly in its digital-first approach and focus on remittances, offering comparable services, corridors, and payout options (bank deposit, cash pickup, mobile money). They compete directly on pricing, user experience, marketing, and the breadth of their payout network in specific corridors, often targeting the same customer demographic.
Moat:
Remitly operates in a highly competitive global remittance market. Its primary moat lies in its digital-first, mobile-centric user experience, its extensive and growing network of payout partners in receiving countries (banks, cash pickup locations, mobile money operators), and its brand trust built among immigrant communities. Remitly's focus on specific corridors and its data-driven approach to optimizing pricing and fraud detection also contribute to its competitive advantage. However, competition is intense, coming from established incumbents with vast physical networks (Western Union, MoneyGram), other well-funded digital-native players (Xoom, Wise, WorldRemit), and emerging fintechs. This leads to continuous pressure on pricing, high customer acquisition costs, and the need for constant innovation to maintain market share and profitability.
Income Statements:
Quarterly
Annual
    Unit: USD2026-03-31 2025-12-31 2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 
                       
      revenue
    452,802,000 442,177,000 419,494,000 411,852,000 361,624,000 351,895,000 336,527,000 306,423,000 269,118,000 264,758,000 241,629,000 234,033,000 203,865,000 191,032,000 169,259,000 157,255,000 136,014,000 135,255,000 121,244,000 
      yoy
    25.21% 25.66% 24.65% 34.41% 34.37% 32.91% 39.27% 30.93% 32.01% 38.59% 42.76% 48.82% 49.89% 41.24% 39.60%     
      qoq
    2.40% 5.41% 1.86% 13.89% 2.76% 4.57% 9.82% 13.86% 1.65% 9.57% 3.25% 14.80% 6.72% 12.86% 7.63% 15.62% 0.56% 11.56%  
      costs and expenses
                       
      transaction expenses
    144,940,000 137,606,000 146,725,000 143,756,000 121,393,000 118,389,000 115,554,000 107,780,000 89,881,000 89,118,000 85,742,000 80,187,000 74,066,000 71,866,000 69,872,000 60,826,000 56,263,000 56,431,000 47,560,000 
      customer support and operations
    26,811,000 27,193,000 26,386,000 25,074,000 22,573,000 22,008,000 21,792,000 19,999,000 20,119,000 19,917,000 21,190,000 21,483,000 19,931,000 19,239,000 18,142,000 16,855,000 13,870,000 13,090,000 12,005,000 
      marketing
    86,362,000 92,800,000 91,778,000 84,976,000 73,349,000 83,937,000 74,792,000 77,056,000 68,014,000 75,343,000 61,351,000 53,600,000 44,123,000 43,163,000 43,337,000 43,849,000 40,621,000 38,267,000 30,365,000 
      technology and development
    79,603,000 82,139,000 80,421,000 77,496,000 73,851,000 70,611,000 68,446,000 67,554,000 63,206,000 59,240,000 57,014,000 54,309,000 49,376,000 42,883,000 36,178,000 36,083,000 23,575,000 19,128,000 18,123,000 
      general and administrative
    55,147,000 56,746,000 55,973,000 59,581,000 52,829,000 54,875,000 50,920,000 45,889,000 44,173,000 48,657,000 49,817,000 39,490,000 41,408,000 34,895,000 35,504,000 37,509,000 23,342,000 23,512,000 24,539,000 
      depreciation and amortization
    6,199,000 6,878,000 6,434,000 6,326,000 5,396,000 5,814,000 4,655,000 3,907,000 3,678,000 3,484,000 3,418,000 3,187,000 3,029,000 1,854,000 1,843,000 1,510,000 1,517,000 1,366,000 1,319,000 
      total costs and expenses
    399,062,000 403,362,000 407,717,000 397,209,000 349,391,000 355,634,000 336,159,000 322,185,000 289,071,000 295,759,000 278,532,000 252,256,000 231,933,000 213,900,000 204,876,000 196,632,000 159,188,000 151,794,000 133,911,000 
      income from operations
    53,740,000 38,815,000 11,777,000 14,643,000 12,233,000 -3,739,000 368,000 -15,762,000 -19,953,000 -31,001,000 -36,903,000 -18,223,000 -28,068,000 -22,868,000 -35,617,000 -39,377,000 -23,174,000 -16,539,000 -12,667,000 
      yoy
    339.30% -1138.11% 3100.27% -192.90% -161.31% -87.94% -101.00% -13.50% -28.91% 35.56% 3.61% -53.72% 21.12% 38.27% 181.18%     
      qoq
    38.45% 229.58% -19.57% 19.70% -427.17% -1116.03% -102.33% -21.00% -35.64% -15.99% 102.51% -35.08% 22.74% -35.79% -9.55% 69.92% 40.12% 30.57%  
      operating margin %
    11.87% 8.78% 2.81% 3.56% 3.38% -1.06% 0.11% -5.14% -7.41% -11.71% -15.27% -7.79% -13.77% -11.97% -21.04% -25.04% -17.04% -12.23% -10.45% 
      interest income
    1,653,000 1,785,000 2,066,000 2,061,000 1,787,000 1,844,000 2,065,000 1,942,000 2,226,000 2,247,000 1,808,000 1,368,000 2,024,000 2,274,000 1,400,000 439,000 36,000 48,000 82,000 
      interest expense
    -2,437,000 -2,547,000 -2,116,000 -1,650,000 -1,299,000 -967,000 -760,000 -745,000 -769,000 -786,000 -585,000 -592,000 -389,000 -327,000 -330,000 -332,000 -313,000 -208,000 -512,000 
      other income
    -881,000 -1,904,000 696,000 -6,940,000 2,221,000 -2,273,000 2,094,000 5,764,000  -64,000 283,000 -1,546,000 -1,511,000 1,092,000 1,765,000 1,687,000 669,000 761,000 396,000 
      income before provision for income taxes
    52,075,000 36,149,000 12,423,000 8,114,000 14,942,000 -5,135,000 3,767,000 -8,801,000 -20,082,000 -29,604,000 -35,397,000 -18,993,000 -27,944,000 -19,829,000 -32,782,000 -37,583,000 -22,782,000 -16,618,000 -12,701,000 
      provision for income taxes
    3,022,000 -5,067,000 3,594,000 1,578,000 3,590,000 589,000 1,850,000 3,290,000 998,000 5,417,000 258,000 -143,000 370,000 -434,000 287,000 662,000 528,000 -42,000 261,000 
      net income
    49,053,000 41,216,000 8,829,000 6,536,000 11,352,000 -5,724,000 1,917,000 -12,091,000 -21,080,000 -35,021,000 -35,655,000       -16,576,000 -12,962,000 
      yoy
    332.11% -820.06% 360.56% -154.06% -153.85% -83.66% -105.38%             
      qoq
    19.01% 366.83% 35.08% -42.42% -298.32% -398.59% -115.85% -42.64% -39.81% -1.78%        27.88%  
      net income margin %
    10.83% 9.32% 2.10% 1.59% 3.14% -1.63% 0.57% -3.95% -7.83% -13.23% -14.76% 0% 0% 0% 0% 0% 0% -12.26% -10.69% 
      net income per share
                       
      basic
    0.23 0.2 0.04 0.03 0.06 -0.04 0.01             
      diluted
    0.23 0.19 0.04 0.03 0.05 -0.04 0.01             
      weighted-average shares used for eps calculation
                       
      basic
    211,032,788 205,833,196 207,150,067 204,693,035 201,744,601  196,169,417             
      diluted
    217,047,399 217,569,896 217,231,102 218,977,561 218,414,823  205,251,546             
      net income per share
                       
      basic and diluted
           -0.06 -0.11 -0.19 -0.2 -0.11 -0.16 -0.11 -0.2 -0.23 -0.14 0.21 -0.41 
      weighted-average shares used for eps calculation
                       
      basic and diluted
         194,646,436  193,452,628 189,848,799 180,818,399 182,598,013 179,076,496 175,113,904 167,774,123 168,604,378 166,498,333 164,391,753 60,728,748 31,641,400 
      other expense
            -1,586,000           
      net loss attributable to common stockholders
               -18,850,000 -28,314,000 -19,395,000 -33,069,000 -38,245,000 -23,310,000 -16,576,000 -12,962,000 
      deemed dividend on redeemable convertible preferred stock
                       
    Balance Sheets:
    Quarterly
    Annual
      Unit: USD2026-03-31 2025-12-31 2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 
                         
        assets
                         
        current assets
                         
        cash and cash equivalents
      649,062,000 542,426,000 476,896,000 515,896,000 493,905,000 368,097,000 324,434,000 185,187,000 285,997,000 323,710,000 223,273,000 227,507,000 244,159,000 300,635,000 376,451,000 429,709,000 444,605,000 403,262,000 443,313,000 
        disbursement prefunding
      244,506,000 441,335,000 245,840,000 196,291,000 217,549,000 288,934,000 219,643,000 150,710,000 202,042,000 195,848,000 216,232,000 281,940,000 208,228,000 158,055,000 155,536,000 159,500,000 57,177,000 119,627,000 108,770,000 
        customer funds receivable
      295,792,000 286,455,000 307,512,000 257,394,000 213,554,000 193,965,000 276,096,000 461,797,000 439,183,000 379,417,000 259,316,000 138,870,000 123,190,000 191,402,000 114,029,000 95,209,000 81,702,000 67,215,000 79,243,000 
        prepaid expenses and other current assets
      58,325,000 45,735,000 51,174,000 67,450,000 53,710,000 46,518,000 41,083,000 42,860,000 44,789,000 33,143,000 30,015,000 30,848,000 31,361,000 19,327,000 20,119,000 19,680,000 23,413,000 17,448,000 15,992,000 
        total current assets
      1,247,685,000 1,315,951,000 1,081,422,000 1,037,031,000 978,718,000 897,514,000 861,256,000 840,554,000 972,011,000 932,118,000 728,836,000 679,165,000 606,938,000 669,419,000 666,135,000 704,098,000 606,897,000 607,552,000 647,318,000 
        property and equipment
      60,162,000 61,521,000 52,272,000 47,263,000 41,456,000 31,566,000 24,364,000 22,178,000 19,335,000 16,010,000 14,713,000 13,380,000 12,658,000 11,546,000 10,270,000 10,237,000 9,671,000 9,249,000 9,225,000 
        operating lease right-of-use assets
      9,954,000 12,452,000 13,752,000 12,865,000 11,896,000 13,002,000 10,768,000 11,905,000 10,315,000 9,525,000 10,299,000 11,718,000 12,954,000 8,675,000 9,420,000 10,146,000 7,272,000 5,302,000 6,052,000 
        goodwill
      54,940,000 54,940,000 54,940,000 54,940,000 54,940,000 54,940,000 54,940,000 54,940,000 54,940,000 54,940,000 54,940,000 54,940,000 54,989,000       
        intangible assets
      1,594,000 2,125,000 4,210,000 6,294,000 8,379,000 10,463,000 12,548,000 14,212,000 15,427,000 16,642,000 17,856,000 19,071,000 20,285,000       
        other noncurrent assets
      11,448,000 11,724,000 7,088,000 7,778,000 5,197,000 5,386,000 6,554,000 6,404,000 7,173,000 7,071,000 6,106,000 6,253,000 6,863,000 6,214,000 4,431,000 3,578,000    
        total assets
      1,385,783,000 1,458,713,000 1,213,684,000 1,166,171,000 1,100,586,000 1,012,871,000 970,430,000 950,193,000 1,079,201,000 1,036,306,000 832,750,000 784,527,000 715,185,000 695,953,000 690,337,000 728,110,000 627,536,000 625,664,000 664,869,000 
        liabilities and stockholders’ equity
                         
        current liabilities
                         
        accounts payable
      28,784,000 28,450,000 32,185,000 18,860,000 38,907,000 16,159,000 16,825,000 20,926,000 12,278,000 35,051,000 17,861,000 17,608,000 2,909,000 6,794,000 8,180,000 5,459,000 6,048,000 1,210,000 6,869,000 
        customer liabilities
      264,768,000 219,667,000 213,375,000 187,398,000 192,186,000 188,984,000 194,122,000 166,840,000 192,296,000 177,473,000 143,116,000 102,262,000 106,947,000 111,075,000 104,861,000 129,694,000 80,926,000 70,483,000 104,683,000 
        short-term debt
      2,844,000 2,821,000 2,722,000 2,669,000 2,421,000 2,468,000 2,426,000 2,394,000 2,445,000 2,481,000 2,354,000 2,432,000 2,490,000       
        accrued expenses and other current liabilities
      136,285,000 141,948,000 123,256,000 150,986,000 114,545,000 116,652,000 105,234,000 145,451,000 155,080,000 145,802,000 131,671,000 98,717,000 79,479,000 87,752,000 99,573,000 113,998,000 60,001,000 66,683,000 57,699,000 
        operating lease liabilities
      6,686,000 6,166,000 4,519,000 3,836,000 4,098,000 4,745,000 5,488,000 6,235,000 5,746,000 6,032,000 5,395,000 5,637,000 5,642,000 3,521,000 3,168,000 2,726,000 3,590,000 3,240,000 3,411,000 
        total current liabilities
      439,367,000 399,052,000 376,057,000 363,749,000 352,157,000 329,008,000 324,095,000 341,846,000 367,845,000 366,839,000 300,397,000 226,656,000 197,467,000 209,142,000 215,782,000 251,877,000 150,565,000 141,616,000 172,662,000 
        operating lease liabilities, noncurrent
      29,769,000 28,135,000 28,250,000 25,860,000 14,728,000 9,073,000 5,770,000 6,189,000 5,345,000 4,477,000 5,749,000 7,239,000 8,665,000 5,674,000 6,667,000 7,933,000    
        long-term debt
       155,000,000      15,000,000 150,000,000 130,000,000  34,000,000        
        other noncurrent liabilities
      9,207,000 7,737,000 12,210,000 11,640,000 10,225,000 9,319,000 9,742,000 8,256,000 6,653,000 5,653,000 812,000 895,000 13,632,000 1,050,000 1,399,000 1,075,000    
        total liabilities
      478,343,000 589,924,000 416,517,000 401,249,000 377,110,000 347,400,000 339,607,000 371,291,000 529,843,000 506,969,000 306,958,000 268,790,000 219,764,000 215,866,000 223,848,000 260,885,000 156,033,000 145,336,000 177,186,000 
        commitments and contingencies
                         
        stockholders’ equity
                         
        common stock, 0.0001 par value...
      21,000 21,000 21,000 21,000 20,000 20,000 20,000 20,000 19,000 19,000 19,000 18,000 18,000 17,000 17,000 17,000 17,000 16,000 16,000 
        additional paid-in capital
      1,316,280,000 1,325,520,000 1,295,011,000 1,271,110,000 1,240,310,000 1,195,390,000 1,151,479,000 1,103,760,000 1,062,029,000 1,020,286,000 983,197,000 936,496,000 897,575,000 854,276,000 822,929,000 789,221,000 753,983,000 739,503,000 730,253,000 
        accumulated other comprehensive income
      2,434,000 3,596,000 3,699,000 4,184,000 75,000 -1,658,000 1,881,000 -404,000 -307,000 335,000    -743,000 -2,389,000 -1,014,000 257,000 253,000 282,000 
        accumulated deficit
      -411,295,000 -460,348,000 -501,564,000 -510,393,000 -516,929,000 -528,281,000 -522,557,000 -524,474,000 -512,383,000 -491,303,000 -456,282,000 -420,627,000 -401,777,000 -373,463,000 -354,068,000 -320,999,000 -282,754,000 -259,444,000 -242,868,000 
        total stockholders’ equity
      907,440,000 868,789,000 797,167,000 764,922,000 723,476,000 665,471,000 630,823,000 578,902,000 549,358,000 529,337,000 525,792,000 515,737,000 495,421,000 480,087,000 466,489,000     
        total liabilities and stockholders’ equity
      1,385,783,000 1,458,713,000 1,213,684,000 1,166,171,000 1,100,586,000 1,012,871,000 970,430,000 950,193,000 1,079,201,000 1,036,306,000 832,750,000 784,527,000 715,185,000 695,953,000 690,337,000     
        liabilities and stockholders' equity
                         
        accumulated other comprehensive loss
                -1,142,000 -150,000 -395,000       
        restricted cash
                  498,000 99,000 81,000 51,000 51,000 51,000 302,000 
        stockholders' equity
                         
        total stockholders' equity
                     467,225,000 471,503,000 480,328,000 487,683,000 
        total liabilities and stockholders' equity
                     728,110,000 627,536,000   
        other non-current assets
                      3,645,000 3,510,000 1,972,000 
        operating lease liabilities, non-current
                      4,362,000 2,907,000 3,623,000 
        other non-current liabilities
                      1,106,000 813,000 901,000 
        liabilities, redeemable convertible preferred stock and stockholders' equity
                         
        borrowings
                         
        redeemable convertible preferred stock, 0.0001 par value per share...
                         
        total liabilities, redeemable convertible preferred stock, and stockholders' equity
                       625,664,000 664,869,000 
                         
      Cashflow Statements:
      Quarterly
      Annual
        Unit: USD2026-03-31 2025-12-31 2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 
                          
          cash flows from operating activities
                          
          net income
        49,053,000 41,216,000 8,829,000 6,536,000 11,352,000              
          adjustments to reconcile net income to net cash from operating activities:
                          
          depreciation, amortization, and other
        14,123,000 21,346,000                 
          stock-based compensation expense
        27,536,000 41,282,000 39,974,000 38,066,000 35,792,000 41,614,000 39,278,000 37,157,000 34,088,000 35,960,000 36,573,000 35,200,000 29,234,000 27,413,000 25,745,000 32,541,000 9,594,000 8,051,000 
          donation of common stock
        765,000 612,000 858,000 907,000 959,000          
          changes in operating assets and liabilities:
                          
          prepaid expenses and other assets
        -12,723,000 485,000 16,652,000 -13,342,000 -6,272,000 -5,437,000 450,000 3,140,000 -10,377,000 -3,383,000 692,000 1,734,000 -12,078,000 -1,243,000 -668,000 3,534,000 -6,221,000 -3,068,000 
          operating lease right-of-use assets
        1,134,000 657,000 1,110,000 1,659,000 2,041,000 1,506,000 1,580,000 1,503,000 1,392,000 1,390,000 1,362,000 1,250,000 1,184,000 1,020,000 1,000,000 936,000 807,000 757,000 
          accounts payable
        4,772,000 -6,098,000 11,713,000 -17,739,000 22,182,000 -2,538,000 -4,244,000 8,666,000 -22,707,000 17,111,000 268,000 14,692,000 -4,512,000 -1,328,000 2,546,000 -540,000 4,857,000 -4,264,000 
          accrued expenses and other liabilities
        -4,896,000 12,591,000 -24,591,000 36,038,000 -198,000 9,022,000 -39,142,000 5,192,000 10,429,000 13,193,000 35,682,000 5,323,000 -6,841,000 -14,101,000 -9,996,000 54,757,000 -4,362,000 10,058,000 
          operating lease liabilities
        2,128,000 1,686,000 1,071,000 8,227,000 4,066,000 -1,159,000 -1,623,000 -1,761,000 -1,598,000 -1,263,000 -1,664,000 -1,451,000 -355,000 -921,000 -1,090,000 -1,093,000 -969,000 -978,000 
          net cash from operating activities
        81,892,000 149,618,000 1,370,000 41,191,000 132,903,000 55,635,000 146,759,000 48,899,000 -56,808,000 -34,468,000 32,345,000 -51,900,000 433,000 -77,351,000 -53,819,000 -14,220,000 40,250,000 -37,816,000 
          capital expenditures
        -9,186,000 -9,412,000 -3,326,000 -15,653,000 -16,912,000 -5,222,000 -3,910,000 -4,256,000 -4,314,000 -2,587,000 -2,607,000 -1,750,000 -2,160,000 -2,420,000 -1,461,000 -1,555,000 -1,625,000 -1,246,000 
          free cash flows
        72,706,000 140,206,000 -1,956,000 25,538,000 115,991,000 50,413,000 142,849,000 44,643,000 -61,122,000 -37,055,000 29,738,000 -53,650,000 -1,727,000 -79,771,000 -55,280,000 -15,775,000 38,625,000 -39,062,000 
          cash flows from investing activities
                          
          purchases of property and equipment
        -5,987,000 -6,361,000    -2,806,000 -1,116,000 -1,131,000 -945,000 -589,000 -702,000 -702,000 -864,000 -1,482,000 -705,000 -620,000 -872,000 -609,000 
          capitalized internal-use software costs
        -3,199,000 -3,051,000 -3,326,000 -3,063,000 -2,949,000 -2,416,000 -2,794,000 -3,125,000 -3,369,000 -1,998,000 -1,905,000 -1,048,000 -1,296,000 -938,000 -756,000 -935,000 -753,000 -637,000 
          net collections (originations) from consumer receivables
        -4,559,000 -8,940,000                 
          net cash from investing activities
        -13,745,000 -18,352,000 -19,017,000 -15,653,000 -16,912,000 -5,222,000 -3,910,000 -4,256,000 -4,314,000 -2,587,000 -2,607,000 -1,750,000 -43,093,000 -2,293,000 -1,836,000 -1,555,000 -1,625,000 -1,246,000 
          cash flows from financing activities
                          
          proceeds from exercise of stock options
        417,000 447,000 1,637,000 2,186,000 2,392,000 2,913,000 1,560,000 1,711,000 2,483,000 2,030,000 3,925,000 3,489,000 4,844,000 3,309,000 3,778,000 1,866,000 2,601,000 826,000 
          proceeds from issuance of common stock in connection with espp
        6,340,000 5,379,000 5,768,000 4,378,000 5,004,000          
          cash paid for repurchase of common stock
        -42,499,000 -12,018,000                 
          proceeds from revolving credit facility borrowings
        2,363,000,000 2,707,000,000 1,611,000,000 1,434,000,000 1,059,000,000 590,000,000 293,000,000 295,000,000 275,000,000 340,000,000 90,000,000        
          repayments of revolving credit facility borrowings
        -2,518,000,000 -2,552,000,000 -1,611,000,000 -1,434,000,000 -1,059,000,000 -590,000,000 -308,000,000 -430,000,000 -255,000,000 -210,000,000 -124,000,000        
          net change in customer funds assets and liabilities
        230,803,000                  
          taxes paid related to net share settlement of equity awards
        -952,000 -798,000 -14,494,000 -10,528,000 -1,089,000 -1,454,000 -1,206,000 -1,202,000 -1,366,000 -1,991,000 -2,600,000 -698,000 -1,413,000 -44,000 -25,000    
          net cash from financing activities
        39,109,000 -66,077,000 -19,804,000 -10,970,000 7,071,000 1,459,000 -10,268,000 -144,752,000 26,121,000 136,171,000 -32,675,000 36,791,000 -13,637,000 2,881,000 3,753,000 1,836,000 2,601,000 -1,462,000 
          effect of foreign exchange rate changes on cash, cash equivalents, and restricted cash
        -809,000 647,000 -1,715,000 7,454,000 2,728,000 -8,496,000 5,170,000 -130,000 -1,099,000 1,871,000 -1,262,000 444,000 219,000      
          net increase in cash, cash equivalents, and restricted cash
        106,447,000 65,836,000 -39,166,000 22,022,000 125,790,000 43,376,000      -16,415,000 -56,078,000      
          cash, cash equivalents, and restricted cash at beginning of period
        544,299,000 369,817,000 325,029,000 -1,000 300,735,000 403,313,000 
          cash, cash equivalents, and restricted cash at end of period
        650,746,000 65,836,000 -39,166,000 22,022,000 495,607,000 43,376,000 137,751,000 -100,239,000 288,929,000 100,987,000 -4,199,000 -16,416,000 244,657,000 -75,798,000 -53,228,000 -14,896,000 444,656,000 -40,302,000 
          reconciliation of cash, cash equivalents, and restricted cash
                          
          cash and cash equivalents
        649,062,000 65,530,000 -39,000,000 21,991,000 493,905,000 43,663,000 139,247,000 -100,810,000 285,997,000 100,437,000 -4,234,000 -16,652,000 244,159,000 -75,816,000 -53,258,000 -14,896,000 444,605,000 -40,051,000 
          restricted cash included in prepaid expenses and other current assets
        694,000 299,000 -80,000 32,000 632,000 -376,000 -1,659,000 503,000 2,190,000 59,000 35,000        
          restricted cash included in other noncurrent assets
        990,000 7,000 -86,000 -1,000 1,070,000 89,000 163,000 68,000 742,000 491,000        
          total cash, cash equivalents, and restricted cash
        650,746,000 65,836,000 -39,166,000 22,022,000 495,607,000 43,376,000 137,751,000 -100,239,000 288,929,000 100,987,000         
          cash paid for acquisition, net of acquired cash, cash equivalents, and restricted cash
                 -40,933,000      
          cash paid for settlement of amounts previously held back for acquisition consideration
                        
          payment of debt issuance costs
         -450,000               -385,000 
          repayment of assumed indebtedness
                 -17,068,000      
          disbursement prefunding
          -49,549,000 21,258,000 71,385,000 -69,291,000 -68,933,000 51,332,000 -6,194,000 20,384,000 65,708,000 -73,713,000 -44,157,000 -2,519,000 3,964,000 -102,323,000 62,450,000 -10,857,000 
          customer funds receivable
          -44,778,000 -39,595,000 -16,283,000 85,818,000 182,618,000 -22,647,000 -59,432,000 -114,869,000 -122,798,000 -15,363,000 69,608,000 -74,395,000 -22,679,000 -15,415,000 -14,453,000 11,790,000 
          customer liabilities
          26,867,000 -7,633,000 2,487,000 -4,145,000 27,512,000 -25,445,000 14,744,000 32,507,000 41,688,000 -5,029,000 -7,448,000 6,176,000 -23,476,000 50,022,000 10,257,000 -34,187,000 
          depreciation and amortization
           6,326,000 5,396,000 5,814,000 4,655,000 3,907,000 3,678,000 3,484,000 3,418,000 3,187,000 3,029,000 1,854,000 1,843,000 1,510,000 1,517,000 1,366,000 
          other
           483,000 -4,000 155,000 104,000 -54,000 249,000 -3,961,000 2,471,000 1,120,000 1,083,000 88,000 89,000 96,000 83,000 92,000 
          purchases of property and equipment, and other
           -12,590,000 -13,963,000              
          net loss
             -5,724,000 1,917,000 -12,091,000 -21,080,000  -35,655,000 -18,850,000 -28,314,000 -19,395,000 -33,069,000 -38,245,000 -23,310,000 -16,576,000 
          adjustments to reconcile net loss to net cash from operating activities:
                          
          net decrease in cash, cash equivalents, and restricted cash
               -100,239,000 -36,100,000          
          proceeds from issuance of common stock upon initial public offering and private placements, net of offering costs, underwriting discounts and commissions
                          
          repayment of non-recourse promissory note
                         
          proceeds from issuance of series e and f convertible preferred stock, net of issuance costs
                          
          supplemental disclosure of cash flow information
                          
          cash paid for interest
                  558,000 430,000 341,000 216,000 225,000 238,000 227,000 -2,000 
          cash paid for income taxes
                  3,887,000 680,000 124,000 885,000 568,000 224,000 605,000 453,000 
          supplemental disclosure of noncash investing and financing activities
                          
          operating lease right-of-use assets obtained in exchange for operating lease liabilities
                  5,414,000 509,000 4,102,000 2,830,000 
          vesting of early exercised options
                  66,000 96,000 149,000 162,000 161,000 188,000 205,000 219,000 
          noncash issuance of common stock in connection with espp
                  3,317,000 2,729,000     
          stock-based compensation expense capitalized to internal-use software
                  820,000 833,000 541,000 453,000     
          issuance of common stock for acquisition consideration
                  6,635,000      
          issuance of common stock, subject to service-based vesting conditions, in connection with acquisition
                          
          amounts held back for acquisition consideration
                  11,899,000      
          settlement of preexisting net receivable in exchange for net assets acquired in business combination
                  2,401,000      
          issuance of unvested common stock, subject to service-based vesting conditions, in connection with acquisition
                   581,000      
          total cash, cash equivalents and restricted cash
                   -16,416,000 244,657,000 -75,798,000 -53,228,000 -14,896,000 444,656,000 -40,302,000 
          adjustments to reconcile net loss to net cash from operating activities
                          
          restricted cash
                    498,000 18,000 30,000 51,000 -251,000 
          cash paid for acquisition, net of acquired cash and cash equivalents
                     127,000     
          proceeds from (repayments of) revolving credit facility borrowings
                          
          repayment of long-term debt
                          
          effect of foreign exchange rate changes on cash, cash equivalents and restricted cash
                       -957,000 117,000 222,000 
          net increase in cash, cash equivalents and restricted cash
                       -14,896,000 41,343,000 -40,302,000 
          ipo and debt issuance costs incurred but not yet paid
                          
          conversion of redeemable convertible preferred stock to common stock in connection with initial public offering
                          
          reconciliation of cash, cash equivalents and restricted cash
                          
          proceeds from issuance of common stock upon initial public offering and private placements, net of underwriting discounts and commissions and other offering costs
                          
          proceeds from issuance of series f convertible preferred stock, net of issuance costs
                          
          noncash issuance shares through employee stock purchase plan
                          
          stock compensation capitalized to internal-use software
                          
          ipo costs incurred but not yet paid
                          
          supplemental disclosure of non-cash investing and financing activities
                          
          non-cash issuance shares through employee stock purchase plan
                        1,882,000  
          proceeds from issuance of common stock upon initial public offering and the private placement, net of underwriting discounts and commissions and other offering costs
                         -1,903,000 
          repurchase and retirement of common stock in connection with tender offer
                          
          repurchase and retirement of redeemable convertible preferred stock in connection with tender offer
                          
          repayment of term loan
                          
          conversion of preferred stock to common stock
                         
          repayments on borrowings