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cash flows from operating activities
net income	27,906,000	27,235,000	26,419,000	23,771,000	23,398,000	21,577,000	19,454,000	17,095,000	19,898,000	19,805,000	18,169,000	16,849,000	14,656,000	16,691,000	19,637,000	13,858,000	16,072,000	16,843,000	14,809,000	11,380,000	11,865,000	8,302,000	11,747,000	9,352,000	12,871,000	13,407,000	11,838,000	10,298,000	12,789,000	11,778,000	8,958,000	9,569,000	8,393,000	8,775,000	7,987,000	7,049,000	6,952,000	7,491,000	6,666,000	6,692,000	8,267,000	6,900,000	28,566,986,000	6,832,000	7,883,000	8,299,000	8,333,000	8,775,000	8,675,000	8,609,000	7,580,000	5,924,000	6,630,000	6,596,000	5,073,000	5,400,000	7,881,000	8,198,000	2,646,000	6,724,000	7,533,000	7,760,000	6,617,000	6,675,000	6,400,000	6,404,000	4,242,000	4,504,000	4,964,000	5,567,000	6,204,000	5,987,000	5,632,000	5,561,000	5,288,000	3,825,000	4,823,000	4,640,000	3,067,000	1,665,000	2,211,000	2,810,000	2,448,000	1,261,000	3,037,000	3,411,000	16,000,103,000	4,082,000	4,458,000	4,357,000	16,571,687,000	4,193,000	4,091,000	4,029,000	14,810,012,000
adjustments to reconcile net income to net cash from operating activities:
depreciation and amortization	7,844,000	7,587,000	7,601,000	7,497,000	7,712,000	6,726,000	6,683,000	6,744,000	6,461,000	6,364,000	6,257,000	6,219,000	6,326,000	6,319,000	6,015,000	6,056,000	5,945,000	5,900,000	5,886,000	5,907,000	5,815,000	5,828,000	5,698,000	-932,000	8,783,000	8,967,000	5,888,000	5,821,000	5,642,000	5,633,000	5,762,000	5,473,000	5,237,000	5,303,000	5,331,000	5,207,000	5,359,000	5,051,000	5,044,000	4,992,000	4,971,000	4,945,000	17,981,738,000	4,544,000	4,601,000	4,117,000	4,210,000	4,082,000	4,107,000	4,012,000	3,885,000	3,910,000	3,585,000	4,359,000	4,110,000	3,626,000	3,591,000	3,396,000	3,224,000	3,078,000	3,086,000	2,861,000	3,217,000	2,850,000	2,977,000	2,944,000	2,926,000	2,943,000	2,939,000	2,970,000	3,082,000	3,041,000	3,035,000	2,610,000	2,507,000	2,469,000	2,559,000	2,587,000	2,655,000	2,584,000	2,846,000	2,855,000	2,833,000	2,807,000	2,656,000	2,789,000						2,390,000	3,660,000	2,510,000
loss on write down or disposal of property, capitalized software or investment	2,000	17,000	331,000	3,000	30,000	79,000	68,000	1,000	208,000	13,000					88,000				36,000	58,000	3,000	493,000	80,000			24,000						748,000	162,000	288,000
stock-based compensation expense	1,398,000	1,417,000		1,824,000	1,482,000	1,070,000
benefit from expected credit losses	382,000	192,000	2,045,000	-364,000	439,000	1,325,000
deferred income tax	-349,000	-355,000		-456,000	-370,000	-268,000		-270,000	-325,000	-328,000		-424,000	-238,000	-344,000		-296,000	-339,000	-336,000		-312,000	-310,000	-249,000		-285,000	-300,000	-306,000		-256,000	-227,000	-294,000		-3,213,000	-231,000	-328,000		-233,000	-234,000	-193,000		-192,000	-190,000	-209,000		-164,000	-172,000	-278,000		-290,000	-191,000	-162,000		-104,000	-32,000	-120,000		-212,000	-267,000	-194,000				-223,000		-106,000	-949,000	684,000		-134,000	194,000	-118,000
changes in operating assets and liabilities
accounts receivable	-3,327,000	1,959,000	7,000	-3,421,000	-5,083,000	-1,966,000	-4,979,000	-6,430,000	-2,915,000	-3,578,000	1,614,000	2,162,000	-4,484,000	1,044,000	-13,053,000	-123,000	-2,141,000	-2,705,000	-1,210,000	9,060,000	-5,927,000	-2,899,000	-2,606,000	7,496,000	-5,223,000	4,297,000	-9,161,000	2,518,000	869,000	-2,497,000	-2,221,000	1,605,000	-3,839,000	-203,000	-4,311,000	661,000	-438,000	-1,341,000	-4,131,000	3,149,000	-2,908,000	323,000	-2,037,564,000	3,420,000	-3,544,000	-312,000	-2,126,000	-1,658,000	-3,699,000	-1,973,000	-6,114,000	4,774,000	-3,119,000	2,565,000	-3,759,000	4,410,000	-2,702,000	-465,000	-5,991,000	31,000	714,000	-2,173,000	-102,000	-3,109,000	357,000	-2,695,000	-3,850,000	2,801,000	-2,235,000	-1,104,000	1,019,000	-2,201,000	2,598,000	-655,000	-1,610,000	625,000	-1,759,000	-301,000	-5,684,000	5,392,000	974,000	1,695,000	-5,393,000	1,097,000	797,000	1,071,000		-638,000	-247,000	2,841,000		-1,674,000	-1,753,000	-3,805,000
customer deposits	-4,164,000	-6,666,000	-1,976,000	9,614,000	-15,088,000	-5,880,000	-7,304,000	9,289,000	-5,372,000	-4,733,000	2,835,000	-7,087,000	-1,349,000	-4,640,000	382,000	-9,103,000	-8,591,000	4,028,000	-2,127,000	-1,801,000	119,000	-3,698,000	-3,039,000	-3,830,000	1,546,000	1,600,000	-2,630,000	-1,305,000	-5,638,000	-199,000	6,404,000	-2,862,000	-7,308,000	741,000	-1,842,000	560,000	-6,679,000	1,139,000	-1,728,000	800,000	-5,915,000	-1,488,000	-1,177,107,000	1,418,000	-3,448,000	3,137,000	-5,432,000	1,787,000	-1,170,000	-1,220,000	-1,938,000	-858,000	-509,000	-986,000	-1,145,000	175,000	-498,000	931,000	-2,060,000
prepaid taxes and expenses	-106,000	1,021,000		-1,062,000	-3,902,000	1,838,000		-841,000	-636,000	-1,041,000		-863,000	-1,385,000	4,307,000		-2,958,000	-1,983,000	-481,000		-1,892,000	-394,000	843,000		-1,162,000	-948,000	501,000		-859,000	385,000	-887,000		-2,476,000	-228,000	38,000		-732,000	314,000	-1,582,000		-226,000	213,000	4,992,000		1,331,000	-1,950,000	929,000		-659,000	52,000	2,879,000		-221,000	1,425,000	3,244,000		-194,000	51,000	-242,000		-532,000	385,000	2,459,000		-1,426,000	97,000	1,529,000		-500,000	248,000	-654,000		-16,000	-389,000	-13,000		-620,000	-299,000	265,000		-1,129,000	-414,000	926,000		-1,359,000	499,000	2,530,000		-737,000	158,000	-236,000		-219,000	59,000	-252,000
other assets	22,000	-56,000	7,000	217,000	785,000	-146,000	94,000	-8,000	-681,000	655,000	-621,000	19,000	-287,000	-30,000	106,000	51,000	85,000	-377,000	143,000	165,000	63,000	133,000	218,000	-131,000	222,000	-904,000	2,000	18,000	109,000	16,000	308,000	511,000	-452,000	178,000	108,000	76,000	-284,000	71,000	195,000	-140,000	-719,000	148,000	-18,220,000	60,000	50,000	110,000	-249,000	128,000	106,000	174,000	-327,000	164,000	-85,000	137,000	-39,000	-272,000	63,000	-63,000	88,000	191,000	-193,000	212,000	-341,000	70,000	-67,000	93,000	62,000	203,000	-315,000	286,000	134,000	74,000	842,000	-880,000	315,000	72,000	3,000	7,000	-213,000	7,000	48,000	11,000	153,000	14,000	-83,000	-8,000		432,000	-479,000	3,000		1,000
accounts and taxes payable	-7,578,000	5,410,000		2,457,000	-4,508,000	2,050,000		-224,000	-5,063,000	2,383,000		-412,000	-6,873,000	4,197,000		-1,112,000	-2,807,000	3,257,000		4,185,000	-3,308,000	-311,000		1,002,000	-3,477,000	7,866,000		1,563,000	-2,290,000	2,538,000	-3,454,000	1,464,000	-5,236,000	4,096,000	4,072,000	-170,000	-3,170,000	2,618,000	1,620,000	-3,886,000	-1,851,000	1,580,000	-2,689,708,000	-1,015,000	-5,252,000	975,000	-185,000	1,447,000	-2,307,000	3,580,000	-198,000	2,602,000	135,000	-1,725,000	-1,487,000	-3,696,000	-1,437,000	4,803,000	-1,042,000	2,101,000	-1,713,000	739,000	-2,436,000	1,391,000	-1,478,000	-1,535,000	872,000	-1,133,000	-3,469,000	1,791,000	2,906,000	-648,000	-1,666,000	2,062,000	61,000	-1,715,000	-1,765,000	3,125,000	-228,000	299,000	-911,000	2,259,000
accrued liabilities	2,687,000	17,288,000	-12,864,000	1,423,000	16,781,000	14,036,000	-5,385,000	2,110,000	3,831,000	14,734,000	-17,232,000	11,328,000	978,000	565,000	-1,252,000	9,002,000	13,196,000	-12,894,000	7,560,000	5,559,000	13,851,000	4,591,000	2,260,000	1,782,000	5,683,000	2,160,000	3,288,000	297,000	13,046,000	4,274,000	-8,432,000	6,705,000	11,502,000	1,293,000	1,993,000	1,036,000	9,277,000	-6,020,000	5,019,000	310,000	6,521,000	-2,986,000	4,944,716,000	-250,000	6,914,000	-8,380,000	6,356,000	2,081,000	5,602,000	168,000	4,673,000	2,666,000	1,187,000	-1,347,000	-371,000	2,035,000	-7,397,000	-2,526,000	9,524,000	2,325,000	2,792,000	-1,629,000	5,099,000	-87,000	2,409,000	-1,119,000	1,008,000	-498,000	2,800,000	-1,243,000	26,000	1,029,000	1,102,000	-3,330,000	1,566,000	952,000	2,162,000	-2,337,000	1,550,000	-54,000	-171,000	-1,277,000	676,000	842,000	-893,000	-1,413,000		267,000	-1,000	-2,402,000		2,410,000	3,466,000	-2,141,000
operating leases	307,000	-38,000		144,000	632,000	-2,000
net cash from operating activities	25,024,000	55,011,000	22,921,000	41,647,000	22,308,000	40,439,000	15,245,000	29,373,000	17,993,000	36,626,000	12,784,000	29,749,000	9,734,000	30,021,000	16,827,000	15,196,000	20,739,000	14,460,000	20,609,000	34,263,000	24,096,000	15,411,000	14,529,000	19,858,000	20,077,000	26,362,000	10,736,000	19,303,000	25,795,000	22,805,000	12,274,000	19,281,000	9,218,000	21,379,000	16,423,000	15,082,000	12,404,000	8,143,000	14,499,000	12,222,000	9,466,000	15,124,000	44,282,890,000	17,472,000	5,964,000	9,674,000	9,189,000	17,091,000	11,727,000	16,793,000	11,229,000	19,731,000	10,393,000	13,466,000	7,647,000	12,152,000	694,000	15,179,000	6,872,000	13,705,000	13,018,000	11,467,000	12,093,000	7,610,000	10,808,000	7,776,000	7,693,000	8,909,000	6,280,000	8,425,000	9,591,000	8,803,000	11,436,000	7,437,000	6,300,000	8,821,000	6,376,000	8,495,000	6,980,000	8,606,000	4,411,000	8,747,000	6,805,000	5,134,000	5,583,000	8,833,000	25,668,189,000	5,905,000	5,936,000	8,970,000	22,230,444,000	7,857,000	5,495,000	4,204,000	26,556,778,000
capex	-9,753,000	-15,463,000	0	-9,535,000	-9,886,000	-7,673,000	0	-6,917,000	-7,227,000	-5,049,000	0	-5,768,000	-5,016,000	-8,380,000	0	-6,824,000	-5,154,000	-6,463,000	0	-6,358,000	-3,330,000	-3,607,000	0	-10,204,000	-9,512,000	-8,030,000	0	-3,835,000	-3,504,000	-2,969,000	0	-4,908,000	-6,129,000	-5,299,000	0	-6,330,000	-5,558,000	-5,285,000	0	-3,876,000	-3,329,000	-4,696,000	0	-4,933,000	-5,285,000	-4,588,000	0	-3,690,000	-3,510,000	-5,477,000	0	-2,872,000	-2,930,000	-3,404,000	0	-5,057,000	-4,695,000	-6,963,000	0	-4,587,000	-3,942,000	-5,090,000	0	-3,036,000	-3,789,000	-1,856,000	0	0	-2,646,000	-2,642,000	0	0	0	-3,490,000	0	-2,500,000	-1,788,000	-1,228,000	0	-1,316,000	-1,603,000	-3,322,000	0	-2,961,000	-2,567,000	-3,416,000	0	-4,041,000	-2,719,000	-3,039,000	0	-2,994,000	-4,200,000	-3,519,000	0
free cash flows	15,271,000	39,548,000	22,921,000	32,112,000	12,422,000	32,766,000	15,245,000	22,456,000	10,766,000	31,577,000	12,784,000	23,981,000	4,718,000	21,641,000	16,827,000	8,372,000	15,585,000	7,997,000	20,609,000	27,905,000	20,766,000	11,804,000	14,529,000	9,654,000	10,565,000	18,332,000	10,736,000	15,468,000	22,291,000	19,836,000	12,274,000	14,373,000	3,089,000	16,080,000	16,423,000	8,752,000	6,846,000	2,858,000	14,499,000	8,346,000	6,137,000	10,428,000	44,282,890,000	12,539,000	679,000	5,086,000	9,189,000	13,401,000	8,217,000	11,316,000	11,229,000	16,859,000	7,463,000	10,062,000	7,647,000	7,095,000	-4,001,000	8,216,000	6,872,000	9,118,000	9,076,000	6,377,000	12,093,000	4,574,000	7,019,000	5,920,000	7,693,000	8,909,000	3,634,000	5,783,000	9,591,000	8,803,000	11,436,000	3,947,000	6,300,000	6,321,000	4,588,000	7,267,000	6,980,000	7,290,000	2,808,000	5,425,000	6,805,000	2,173,000	3,016,000	5,417,000	25,668,189,000	1,864,000	3,217,000	5,931,000	22,230,444,000	4,863,000	1,295,000	685,000	26,556,778,000
cash flows from investing activities
purchase of property and equipment	-9,753,000	-15,463,000		-9,535,000	-9,886,000	-7,673,000		-6,917,000	-7,227,000	-5,049,000		-5,768,000	-5,016,000	-8,380,000		-6,824,000	-5,154,000	-6,463,000		-6,358,000	-3,330,000	-3,607,000		-10,204,000	-9,512,000	-8,030,000		-3,835,000	-3,504,000	-2,969,000		-4,908,000	-6,129,000	-5,299,000		-6,330,000	-5,558,000	-5,285,000		-3,876,000	-3,329,000	-4,696,000		-4,933,000	-5,285,000	-4,588,000		-3,690,000	-3,510,000	-5,477,000		-2,872,000	-2,930,000	-3,404,000		-5,057,000	-4,695,000	-6,963,000		-4,587,000	-3,942,000	-5,090,000		-3,036,000	-3,789,000	-1,856,000
net cash from investing activities	-9,753,000	-15,463,000	-8,661,000	-9,535,000	-9,886,000	-7,673,000	-10,047,000	-6,917,000	-7,227,000	-5,049,000	-7,156,000	-5,768,000	-5,016,000	-8,380,000	-11,378,000	-6,824,000	-5,154,000	-6,463,000	-3,948,000	-6,358,000	-3,330,000	-3,607,000	-4,614,000																																																-4,842,000	-3,489,000	-5,222,000	-15,790,000	-14,989,000	-2,500,000	-1,788,000	-1,228,000	-1,513,000	-1,316,000	-1,603,000	-3,322,000	-2,696,000	-2,961,000	-2,567,000	-3,416,000	-17,336,498,000	-3,641,000	-2,719,000	-7,142,000	-17,310,310,000	-2,994,000	-4,873,000	-5,823,000	-10,868,091,000
cash flows from financing activities
purchase of treasury stock	-12,838,000	-9,617,000	-8,996,000	-9,494,000	-9,589,000	-9,526,000	-9,181,000	-9,324,000	-9,418,000	-17,787,000	-18,594,000	-22,795,000	-25,598,000	-26,688,000	-24,794,000	-25,536,000	-25,559,000	-14,196,000	-10,546,000	-7,685,000	-12,042,000	-2,398,000	-18,096,000	-19,196,000	-19,197,000	-9,119,000	-12,576,000	-11,289,000	-7,816,000	-3,486,000	0	0	0	-11,187,000	-12,874,000	-10,926,000	-2,551,000	-1,648,000	-4,747,000	-8,003,000	-9,699,000	-9,076,000	-31,775,347,000	-9,495,000	-7,433,000	-5,725,000	-3,204,000	-4,223,000	-12,444,000	-7,308,000	-7,051,000	-16,739,000	-3,264,000	-3,673,000	-5,379,000	-6,259,000	-6,332,000	-3,673,000	-7,828,000	-11,002,000	-6,309,000	-5,469,000	-5,574,000	-9,541,000	-16,799,000	-647,000	-1,265,000	-16,986,000	-1,503,000	-3,706,000	-86,000	-4,004,000			-5,255,000	-11,220,000			0	-5,976,000	-6,536,000	-6,212,000	-6,556,000	-5,110,000	-3,579,000	-1,955,000		-3,175,000	-4,384,000	-3,011,000		-3,292,000	-4,367,000	-3,260,000
proceeds from exercise of common stock options	2,577,000	1,510,000		1,977,000	3,266,000	3,105,000		2,113,000	3,472,000	1,474,000
proceeds from purchases under employee stock purchase plan				0				0				0
net cash from financing activities	-9,843,000	-8,107,000	-6,620,000	-7,517,000	-5,981,000	-6,421,000	-6,629,000	-7,211,000	-5,610,000	-16,313,000	-12,330,000	-21,575,000	-23,401,000	-24,837,000	-23,483,000	-23,909,000	-23,172,000	-9,051,000	-5,774,000	-5,158,000	-8,795,000	-916,000	-16,320,000											-9,682,000				597,000																																-1,934,000	1,842,000	-3,341,000	-3,725,000	191,000	-294,000	-4,306,000	-3,965,000	-108,000	-45,000	-5,594,000	-5,690,000	-4,400,000	-5,625,000	-4,702,000	-2,363,000	-1,721,000	-5,603,993,000	-2,410,000	-2,310,000	-2,287,000	-11,603,550,000	-2,394,000	-3,542,000	-2,514,000	-12,547,529,000
increase in cash and cash equivalents	5,428,000	31,441,000		24,595,000	6,441,000	26,345,000														22,747,000	11,971,000	10,888,000			-6,505,000	12,712,000		6,350,000	16,793,000	17,569,000		15,460,000	3,124,000	6,398,000		-2,053,000	4,628,000	3,455,000				1,586,000		2,867,000	-5,972,000	-732,000		10,554,000	-2,842,000	5,212,000		755,000	5,446,000	7,971,000		1,931,000	-9,443,000	5,308,000				1,748,000				5,559,000										2,015,000	623,000	7,159,000				1,025,000
cash and cash equivalents at beginning of period	0	170,584,000		0	0	105,563,000		0	0	71,329,000		0	0	97,504,000		0	0	139,716,000		0	0	83,223,000		0	0	91,713,000		0	0	55,771,000		0	0	28,611,000		0	0	32,779,000		0	0	25,516,000		0	0	34,866,000		0	0	19,822,000		0	0	6,597,000		0	0	12,269,000		-1,691,000	0	11,933,000		0	0	14,681,000		0	0	17,911,000		0												-6,821,000
cash and cash equivalents at end of period	5,428,000	202,025,000		24,595,000	6,441,000	131,908,000		15,245,000	5,156,000	86,593,000		2,406,000	-18,683,000	94,308,000		-15,537,000	-7,587,000	138,662,000		22,747,000	11,971,000	94,111,000		-8,292,000	-6,505,000	104,425,000		6,350,000	16,793,000	73,340,000		15,460,000	3,124,000	35,009,000		-2,053,000	4,628,000	36,234,000		1,617,000	-2,215,000	27,102,000		2,867,000	-5,972,000	34,134,000		10,554,000	-2,842,000	25,034,000		755,000	5,446,000	14,568,000		1,931,000	-9,443,000	17,577,000		-2,978,000	5,066,000	13,681,000		-4,118,000	-8,258,000	20,240,000		-11,464,000	1,840,000	21,760,000		1,973,000												-4,349,000
supplemental cash flow information:
income taxes paid	15,462,000	530,000	7,308,000	6,286,000	14,098,000	403,000	3,605,000	5,356,000	13,580,000	333,000	5,012,000	4,013,000	10,742,000	226,000	1,526,000	5,345,000	12,092,000	442,000	10,930,000	3,595,000	6,024,000	211,000	3,150,000	3,770,000	7,847,000	310,000	3,923,000	3,346,000	5,529,000	56,000	6,328,000	4,704,000	5,045,000	152,000	4,392,000	4,427,000	7,684,000	1,818,000	-3,599,000	10,242,000	6,785,000	161,000	19,511,978,000	5,390,000	10,449,000	183,000	7,456,000	5,747,000	7,288,000	300,000	2,904,000	3,749,000	2,900,000	110,000	228,000	5,419,000	6,997,000	291,000	4,786,000	2,789,000	5,338,000	827,000	5,445,000	4,507,000	6,678,000	645,000	577,000	4,064,000	6,672,000	143,000	4,310,000	4,349,000	7,461,000	209,000	515,000	3,067,000	6,038,000	116,000		1,502,000	3,566,000	14,000				58,000
purchase of software license under finance agreement	0	8,485,000						0	0	2,728,000		0	0	5,273,000										0	-1,895,000	5,685,000										0	1,326,000	2,166,000								1,172,000		0	0	2,343,000						0				0	0	1,700,000
asset acquisition
stock compensation expense							1,292,000	1,077,000	1,301,000	1,312,000	1,532,000	1,698,000	950,000	1,379,000	1,314,000	1,183,000	1,356,000	1,345,000	1,494,000	1,251,000	1,238,000	995,000	919,000	1,143,000	1,198,000	1,225,000		1,023,000	908,000	1,179,000		853,000	607,000	922,000		608,000	612,000	516,000		498,000	488,000	616,000		432,000	445,000	717,000		676,000	465,000	405,000		263,000	90,000	297,000		541,000	671,000	658,000		630,000	674,000	590,000		572,000	489,000	499,000		402,000	129,000	384,000		426,000	371,000	359,000		336,000	300,000	285,000
deferred income taxes
changes in operating assets and liabilities:
prepaid expenses and income taxes
accounts and income taxes payable
operating lease liabilities							480,000	120,000	1,132,000	604,000	302,000	331,000	655,000	79,000	-86,000	-1,424,000	-13,000	-279,000	931,000	247,000	780,000	186,000	385,000	7,642,000
purchases of property and equipment
exercise of employee stock purchase options																							266,000	0			251,000	0			235,000	-9,000			218,000	0			190,000	0			399,800,000	0			185,000	0			152,000	0			164,000	0			157,000	0				0				0				0				2,000
exercise of common stock options															1,018,000	1,627,000	2,116,000	5,145,000	4,495,000	2,527,000	2,990,000	1,482,000	1,510,000	1,250,000	1,888,000	3,499,000	1,785,000	2,171,000	2,066,000	1,219,000	1,022,000	1,096,000	571,000	737,000	499,000	110,000	256,000	1,502,000	1,208,000	1,016,000	906,000	619,000	1,601,970,000	285,000	320,000	425,000	1,136,000	551,000	832,000	867,000	1,131,000	1,445,000	334,000	489,000	612,000	1,104,000	44,000	481,000	1,674,000	1,102,000	1,360,000	592,000	979,000	428,000	1,054,000	271,000		101,000	348,000	1,244,000		829,000	555,000	145,000		7,043,000	1,371,000	3,000			425,000	1,812,000			1,216,000	234,000			2,074,000	724,000
net increase in cash and cash equivalents
cash and cash equivalents at beginning of year
cash and cash equivalents at end of year
supplemental cash flow information
accrual of software license purchase
benefit from doubtful accounts								710,000	154,000	436,000	143,000	-166,000	787,000	452,000	12,000	17,000	-41,000	170,000	67,000	456,000	301,000	1,197,000			643,000	198,000	255,000	117,000	190,000	1,313,000	768,000	904,000	611,000	276,000
increase/(decrease) in cash and cash equivalents								15,245,000	5,156,000	15,264,000																																																											1,840,000	3,849,000		1,973,000	2,489,000	-8,162,000
gain on write down or disposal of property, capitalized software or investment														2,000
decrease in cash and cash equivalents												2,406,000	-18,683,000	-3,196,000
proceeds from employee stock purchase plan														1,851,000
purchases under employee stock purchase plan																0
(decrease)/increase in cash and cash equivalents																-15,537,000	-7,587,000	-1,054,000
(gain) loss on write down or disposal of property, capitalized software or investment																	0	-11,000											12,000	-49,000
purchases under employee stock purchase
(recovery) benefit from doubtful accounts
net cash (used in) investing activities																									-9,512,000	-8,030,000		-3,835,000	-3,504,000	-2,969,000		-4,908,000	-6,129,000	-5,299,000		-6,330,000	-5,808,000	-5,285,000		-3,876,000	-3,329,000	-5,296,000		-5,533,000	-5,285,000	-5,388,000		-3,690,000	-3,510,000	-5,477,000		-2,872,000	-2,930,000	-3,404,000		-5,102,000	-4,695,000	-6,963,000		-5,822,000	-3,942,000	-5,090,000		-3,036,000	-3,789,000	-1,856,000		-3,426,000	-3,446,000	-2,642,000
net cash (used in) financing activities																									-17,070,000	-5,620,000		-9,118,000	-5,498,000	-2,267,000		1,087,000				-10,805,000				-6,729,000	-8,352,000	-8,242,000		-9,072,000	-6,651,000	-5,018,000		-2,847,000	-11,059,000	-6,104,000		-16,104,000	-2,017,000	-2,091,000		-5,119,000	-5,442,000	-2,908,000		-9,170,000	-4,010,000	-4,629,000		-8,692,000	-15,277,000	-361,000		-16,947,000
operating lease liability																										-12,673,000
loss on write down or disposal of assets
benefit from deferred income taxes																																																																								21,000	-673,000	801,000		-400,000	101,000	-1,170,000						293,000
investment in private equity																																			284,000	0			0	0	0	-600,000	-1,398,600,000	-600,000	0	-800,000
tenant improvement allowance
tax effect of stock option exercises																																		768,000		11,000	126,000	743,000		258,000	260,000	215,000		138,000	262,000	282,000		825,000	392,000	337,000		-810,000	752,000	1,093,000		36,000	689,000	284,000		730,000	779,000	248,000		421,000
tax benefits from stock options
loss on write down or disposal of property or capitalized software
prepaid expenses and taxes
loss on disposal of assets																																												211,000	7,000	5,000		64,000	22,000	1,000		16,000	382,000	8,000		42,000	49,000	67,000		9,000	-30,000	141,000		-14,000	43,000	19,000		-4,000	8,000	10,000		22,000	14,000	94,000		188,000	6,000	85,000		58,000	8,000	12,000
write-off of uncollectible accounts																																				604,000	694,000	386,000		199,000	593,000	304,000		653,000	430,000	355,000		658,000	65,000	320,000		595,000	704,000	438,000		297,000	689,000	616,000		852,000	357,000	730,000		794,000	530,000	953,000		325,000	1,017,000	536,000		797,000	570,000	828,000		833,000	887,000	667,000
gain on disposal of assets																																					1,000	7,000		26,000	-4,000	-1,000
acquisition of business, net of cash acquired																																																																										-12,300,000
accrual of legal settlement
acquisition, net of cash
acquisition earnout
accrual of legal settlements
acquisition, net of operating cash received
accrual of earn-out related to acquistion
benefit for deferred income taxes																																																																															-115,000	-279,000	-266,000	-814,000
exercise of employee stock purchase option
non-cash items:
acquisition earn out payment
accrual of software license
accrual of earn-out related to acquisition
excess tax benefit from share based compensation																																																																		15,000
exercise of exercise of common stock options
interest expense
assets purchased in acquisition																																																																				-1,000,000				0
tax benefit from stock options
interest paid																																																																																0	0	1,000				1,000
accrual of earnout related to acquisition																																																																				-200,000	200,000	800,000		0
purchase of property & equipment																																																																					-2,646,000	-2,642,000
tax benefits from the exercise of stock options																																																																						528,000				46,000
tax benefits from stock option exercises
proceeds from exercise of stock options
software license																																																																							19,000
accrued acquisition earn-out
tax benefits from stock options exercised																																																																																63,000	86,000	270,000		34,000	170,000	122,000			-101,000	551,000
tax effect of stock compensation expense																																																																								-166,000				-131,000	-117,000	-111,000
non cash financing activity related to tax benefits
capital additions
additions to property and equipment																																																																										-3,490,000		-2,500,000	-1,788,000	-1,228,000		-1,316,000	-1,603,000	-3,322,000		-2,961,000	-2,567,000	-3,416,000		-4,041,000	-2,719,000	-3,039,000		-2,994,000	-4,200,000	-3,519,000
cash and cash equivalents at beginning																																																																										15,020,000		0	0	14,206,000		0	0	8,945,000				8,641,000			0	5,913,000		0	0	12,601,000
cash and cash equivalents at end																																																																										6,858,000		2,015,000	623,000	21,365,000		1,696,000	-2,882,000	9,970,000				12,337,000			907,000	5,454,000		2,469,000	-2,920,000	8,468,000
non cash financing activity																																																																												0
tax benefit from stock options exercised																																																																														642,000
proceeds from stock options and the employee stock purchase plan
increase(decrease) in cash and cash equivalents																																																																																1,696,000
accounts payable																																																																																				145,000	-221,000	-359,000		59,000	177,000	1,553,000		756,000	-5,041,000	3,863,000
investment in acquisitions, net of cash acquired																																																																																								400,000
issuance of stock from the exercise of common stock options and from the employee stock purchase plan
increase in cash and cash equivalents:																																																																																					653,000	3,696,000		-146,000	907,000	-459,000				-4,133,000
cash paid for:
income taxes
interest
change in deferred income tax asset and liability																																																																																						690,000
purchase of common stock
depreciation																																																																																								2,890,000	1,971,000	2,303,000
exercise of common stock options and related income tax benefits
investment in acquisition, net of cash acquired																																																																																										-4,103,000
deferred income taxes payable
business acquisition, net of cash acquired																																																																																												0	-673,000	-2,304,000
sale of common and exercise of stock options and related tax benefits																																																																																												898,000
increase/(decrease) in cash and cash equivalents:
decrease in cash:
deferred income taxes and income taxes payable
exercise of common stock options and related tax benefits																																																																																														746,000
proceeds and tax benefits from exercise of stock options
increase in cash:

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