7Baggers

Paychex Quarterly Income Statements Chart

Quarterly
 | 
Annual
 
 Revenue  
 Operating Profit  
 Net Income  
20201130 20210228 20210531 20210831 20211130 20220228 20220531 20220831 20221130 20230228 20230531 20230831 20231130 20240229 20240531 20240831 20241130 20250228 20250531 20250831 00.220.440.660.881.11.321.54Billion

Paychex Quarterly Income Statements Table

Quarterly
 | 
Annual
 
Unit: USD2025-08-31 2025-05-31 2025-02-28 2024-11-30 2024-08-31 2024-05-31 2024-02-29 2023-11-30 2023-08-31 2023-05-31 2023-02-28 2022-11-30 2022-08-31 2022-05-31 2022-02-28 2021-11-30 2021-08-31 2021-05-31 2021-02-28 2020-11-30 2020-08-31 2020-05-31 2020-02-29 2019-11-30 2019-08-31 2019-05-31 2019-02-28 2018-11-30 2018-08-31 2018-05-31 2018-02-28 2017-11-30 2017-08-31 2017-05-31 2017-02-28 2016-11-30 2016-08-31 2016-05-31 2016-02-29 2015-11-30 2015-08-31 2015-05-31 2015-02-28 2014-11-30 2014-08-31 2014-05-31 2014-02-28 2013-11-30 2013-08-31 2013-05-31 2013-02-28 2012-11-30 2012-05-31 2011-08-31 2011-05-31 2011-02-28 2010-11-30 2010-08-31 2010-05-31 2010-02-28 2009-11-30 2009-08-31 2009-05-31 2009-02-28 2008-11-30 2008-08-31 2008-05-31 2008-02-29 2007-11-30 2007-08-31 2007-02-28 2006-11-30 2006-08-31 2006-05-31 2006-02-28 2005-11-30 2005-08-31 2005-05-31 2005-02-28 2004-11-30 2004-08-31 2004-05-31 2004-02-29 2003-11-30 2003-08-31 2003-05-31 2003-02-28 2002-11-30 2002-08-31 2002-02-28 
                                                                                            
  revenue:                                                                                          
  management solutions1,163,300,000 1,041,800,000 1,100,700,000 962,900,000 961,700,000 930,300,000 1,049,900,000 930,700,000 955,500,000 905,200,000 1,024,500,000 895,300,000 905,500,000 845,300,000 959,900,000 832,000,000 805,500,000 756,400,000 846,800,000 732,800,000 687,400,000 661,800,000 850,000,000 726,700,000 724,500,000 670,200,000 768,800,000 653,500,000 665,900,000                                                              
  peo and insurance solutions329,100,000 340,300,000 365,400,000 317,900,000 319,300,000 326,600,000 345,500,000 295,700,000 297,800,000 299,500,000 321,200,000 273,300,000 282,800,000 284,300,000 301,700,000 262,400,000 262,900,000 258,300,000 249,800,000 236,100,000 229,900,000 228,000,000 271,500,000                                                                    
  total service revenue1,492,400,000 1,382,100,000 1,466,100,000 1,280,800,000 1,281,000,000 1,256,900,000 1,395,400,000 1,226,400,000 1,253,300,000 1,204,700,000 1,345,700,000 1,168,600,000 1,188,300,000 1,129,600,000 1,261,600,000 1,094,400,000 1,068,400,000 1,014,700,000 1,096,600,000 968,900,000 917,300,000 889,800,000 1,121,500,000 970,800,000 971,500,000 828,000,000 918,000,000 789,000,000 779,200,000                          381,450,000 519,600,000 500,000,000                                  
  interest on funds held for clients47,600,000 45,200,000 42,900,000 36,100,000 37,500,000 38,200,000 43,900,000 31,500,000 32,700,000 24,900,000 35,300,000 21,700,000 17,900,000 14,700,000 14,400,000 14,100,000 14,500,000 14,500,000 15,100,000 14,800,000 14,900,000 25,300,000 21,200,000 19,900,000 20,500,000 17,700,000 18,100,000 14,000,000 13,700,000 17,700,000 18,100,000 14,000,000 13,700,000 14,000,000 13,200,000 11,400,000 12,000,000 12,300,000 11,900,000 11,100,000 10,800,000 10,800,000 10,700,000 10,400,000 10,200,000 10,200,000 10,500,000 10,000,000 10,000,000 10,000,000 10,900,000 10,000,000 32,500,000 11,100,000 12,300,000 11,700,000 12,000,000 12,100,000 13,727,000 14,029,000 13,552,000 13,723,000 15,074,000 16,385,000 19,777,000 24,218,000 31,391,000 37,327,000 30,754,000 32,315,000 37,719,000 29,709,000 29,831,000 32,009,000 28,703,000 20,787,000 19,300,000 20,521,000 16,767,000 12,409,000 10,772,000 11,861,000 14,518,000 14,540,000 13,335,000 13,155,000 13,486,000 13,132,000 13,277,000 14,836,000 
  total revenue1,540,000,000 1,427,300,000 1,509,000,000 1,316,900,000 1,318,500,000 1,295,100,000 1,439,300,000 1,257,900,000 1,286,000,000 1,229,600,000 1,381,000,000 1,190,300,000 1,206,200,000 1,144,300,000 1,276,000,000 1,108,500,000 1,082,900,000 1,029,200,000 1,111,700,000 983,700,000 932,200,000 915,100,000 1,142,700,000 990,700,000 992,000,000 845,700,000 936,100,000 803,000,000 792,900,000 871,100,000 866,500,000 826,500,000 816,800,000 798,600,000 795,800,000 771,400,000 785,500,000 753,900,000 752,600,000 722,400,000 723,000,000 692,200,000 704,300,000 676,300,000 666,800,000 664,000,000 636,500,000 610,500,000 607,900,000 585,300,000 593,300,000 569,400,000 1,666,700,000 563,100,000 522,700,000 531,300,000 512,000,000 518,300,000 496,211,000 507,819,000 496,576,000 500,214,000 495,933,000 528,581,000 524,160,000 534,085,000 519,228,000 532,172,000 507,793,000 507,130,000 485,287,000 454,955,000 459,374,000                  
  yoy16.80% 10.21% 4.84% 4.69% 2.53% 5.33% 4.22% 5.68% 6.62% 7.45% 8.23% 7.38% 11.39% 11.18% 14.78% 12.69% 16.17% 12.47% -2.71% -0.71% -6.03% 8.21% 22.07% 23.37% 25.11% -2.92% 8.03% -2.84% -2.93% 9.08% 8.88% 7.14% 3.98% 5.93% 5.74% 6.78% 8.64% 8.91% 6.86% 6.82% 8.43% 4.25% 10.65% 10.78% 9.69% 13.45% 7.28% 7.22% -63.53% 3.94% 13.51% 7.17% 225.53% 8.64% 5.34% 4.62% 3.11% 3.62% 0.06% -3.93% -5.26% -6.34% -4.49% -0.67% 3.22% 5.32% 6.99% 16.97% 10.54%                      
  qoq7.90% -5.41% 14.59% -0.12% 1.81% -10.02% 14.42% -2.19% 4.59% -10.96% 16.02% -1.32% 5.41% -10.32% 15.11% 2.36% 5.22% -7.42% 13.01% 5.52% 1.87% -19.92% 15.34% -0.13% 17.30% -9.66% 16.58% 1.27% -8.98% 0.53% 4.84% 1.19% 2.28% 0.35% 3.16% -1.80% 4.19% 0.17% 4.18% -0.08% 4.45% -1.72% 4.14% 1.42% 0.42% 4.32% 4.26% 0.43% 3.86% -1.35% 4.20% -65.84% 195.99% 7.73% -1.62% 3.77% -1.22% 4.45% -2.29% 2.26% -0.73% 0.86% -6.18% 0.84% -1.86% 2.86% -2.43% 4.80% 0.13% 4.50% 6.67% -0.96%                   
  expenses:                                                                                          
  cost of service revenue413,800,000 393,900,000 387,400,000 379,100,000 380,000,000 375,200,000 379,800,000 364,100,000 360,200,000 369,800,000 372,900,000 359,300,000 351,000,000 360,000,000 352,200,000 331,600,000 312,500,000 315,800,000 328,400,000 319,900,000 307,100,000                                                                      
  selling, general and administrative expenses584,300,000 602,300,000 429,800,000 399,700,000 391,800,000 438,100,000 409,700,000 387,600,000 389,500,000 406,500,000 396,200,000 358,700,000 359,600,000 390,300,000 361,000,000 336,600,000 327,500,000 359,600,000 314,700,000 309,500,000 341,100,000 323,800,000 332,300,000 325,600,000 317,500,000 278,200,000 294,900,000 251,300,000 243,600,000 287,000,000 303,300,000 245,600,000 239,700,000 268,300,000 252,400,000 234,000,000 237,400,000 257,300,000 246,700,000 223,000,000 221,200,000 237,000,000 229,000,000 207,000,000 205,000,000 212,700,000 208,700,000 194,200,000 188,100,000 202,800,000 196,200,000 175,100,000 528,700,000 166,400,000 172,100,000 165,800,000 149,100,000 157,300,000 159,514,000 175,062,000 140,863,000 147,001,000 154,747,000 156,677,000 141,585,000 144,032,000 153,451,000 150,778,000 135,865,000 137,227,000 153,760,000 121,757,000 124,936,000 126,936,000 124,500,000 105,860,000 107,474,000             98,844,000 
  total expenses998,100,000 996,200,000 817,200,000 778,800,000 771,800,000 813,300,000 789,500,000 751,700,000 749,700,000 776,300,000 769,100,000 718,000,000 710,600,000 750,300,000 713,200,000 668,200,000 640,000,000 675,400,000 643,100,000 629,400,000 648,200,000 615,500,000 672,600,000 649,000,000 642,900,000 543,600,000 567,100,000 499,900,000 475,600,000 553,300,000 574,000,000 494,300,000 471,800,000 499,700,000 489,200,000 460,300,000 462,500,000 477,600,000 472,600,000 428,200,000 426,900,000 440,600,000 440,000,000 406,100,000 399,300,000 435,700,000 385,800,000 361,900,000 352,800,000 373,500,000 368,300,000 339,400,000 1,042,500,000 333,400,000 339,900,000 332,400,000 308,100,000 317,500,000 322,597,000 339,570,000 303,511,000 310,347,000 321,619,000 331,180,000 312,260,000 312,500,000 321,424,000 321,773,000 298,317,000 296,542,000 312,303,000 272,627,000 273,020,000 272,934,000 269,986,000 241,210,000 240,895,000 236,195,000 238,479,000            
  operating income541,900,000 431,100,000 691,800,000 538,100,000 546,700,000 481,800,000 649,800,000 506,200,000 536,300,000 453,300,000 611,900,000 472,300,000 495,600,000 394,000,000 562,800,000 440,300,000 442,900,000 353,800,000 468,600,000 354,300,000 284,000,000 299,600,000 470,100,000 341,700,000 349,100,000 302,100,000 369,000,000 303,100,000 317,300,000 317,800,000 292,500,000 332,200,000 345,000,000 298,900,000 306,600,000 311,100,000 323,000,000 276,300,000 280,000,000 294,200,000 296,100,000 251,600,000 264,300,000 270,200,000 267,500,000 228,300,000 250,700,000 248,600,000 255,100,000 211,800,000 225,000,000 230,000,000 624,200,000 229,700,000 182,800,000 198,900,000 203,900,000 200,800,000 173,614,000 168,249,000 193,065,000 189,867,000 174,314,000 197,401,000 211,900,000 221,585,000 197,804,000 210,399,000 209,476,000 210,588,000 172,984,000 182,328,000 186,354,000 167,546,000 160,600,000 158,605,000 162,820,000 142,827,000 135,382,000 126,898,000 128,668,000 86,949,000 116,473,000 114,815,000 115,078,000 97,951,000 101,419,000 99,194,000 102,477,000 87,217,000 
  yoy-0.88% -10.52% 6.46% 6.30% 1.94% 6.29% 6.19% 7.18% 8.21% 15.05% 8.72% 7.27% 11.90% 11.36% 20.10% 24.27% 55.95% 18.09% -0.32% 3.69% -18.65% -0.83% 27.40% 12.74% 10.02% -4.94% 26.15% -8.76% -8.03% 6.32% -4.60% 6.78% 6.81% 8.18% 9.50% 5.74% 9.08% 9.82% 5.94% 8.88% 10.69% 10.21% 5.42% 8.69% 4.86% 7.79% 11.42% 8.09% -59.13% -7.79% 23.09% 15.64% 206.13% 14.39% 5.29% 18.22% 5.61% 5.76% -0.40% -14.77% -8.89% -14.31% -11.88% -6.18% 1.16% 5.22% 14.35% 15.40% 12.41% 25.69% 7.71% 14.96% 14.45% 17.31% 18.63% 24.99% 26.54% 64.27% 16.23% 10.52% 11.81% -11.23% 14.84% 15.75% 12.30% 12.31%     
  qoq25.70% -37.68% 28.56% -1.57% 13.47% -25.85% 28.37% -5.61% 18.31% -25.92% 29.56% -4.70% 25.79% -29.99% 27.82% -0.59% 25.18% -24.50% 32.26% 24.75% -5.21% -36.27% 37.58% -2.12% 15.56% -18.13% 21.74% -4.48% -0.16% 8.65% -11.95% -3.71% 15.42% -2.51% -1.45% -3.68% 16.90% -1.32% -4.83% -0.64% 17.69% -4.81% -2.18% 1.01% 17.17% -8.93% 0.84% -2.55% 20.44% -5.87% -2.17% -63.15% 171.75% 25.66% -8.09% -2.45% 1.54% 15.66% 3.19% -12.85% 1.68% 8.92% -11.70% -6.84% -4.37% 12.02% -5.99% 0.44% -0.53% 21.74% -5.12% -2.16% 11.23% 4.33% 1.26% -2.59% 14.00% 5.50% 6.69% -1.38% 47.98% -25.35% 1.44% -0.23% 17.49% -3.42% 2.24% -3.20% 17.50%  
  operating margin %35.19% 30.20% 45.84% 40.86% 41.46% 37.20% 45.15% 40.24% 41.70% 36.87% 44.31% 39.68% 41.09% 34.43% 44.11% 39.72% 40.90% 34.38% 42.15% 36.02% 30.47% 32.74% 41.14% 34.49% 35.19% 35.72% 39.42% 37.75% 40.02% 36.48% 33.76% 40.19% 42.24% 37.43% 38.53% 40.33% 41.12% 36.65% 37.20% 40.73% 40.95% 36.35% 37.53% 39.95% 40.12% 34.38% 39.39% 40.72% 41.96% 36.19% 37.92% 40.39% 37.45% 40.79% 34.97% 37.44% 39.82% 38.74% 34.99% 33.13% 38.88% 37.96% 35.15% 37.35% 40.43% 41.49% 38.10% 39.54% 41.25% 41.53% 35.65% 40.08% 40.57%                  
  interest expense-68,200,000                                                                                          
  other income23,800,000   5,600,000 10,400,000 8,475,000 9,400,000       -5,200,000 -8,500,000 -2,700,000  -7,900,000 -6,000,000 -4,700,000 -7,900,000                                                                      
  income before income taxes497,500,000 389,300,000 685,800,000 543,700,000 557,100,000 491,800,000 659,200,000 517,900,000 549,100,000 463,600,000 617,400,000 475,200,000 492,000,000 388,800,000 554,300,000 437,600,000 443,900,000 345,900,000 462,600,000 349,600,000 276,100,000 291,600,000 464,200,000 337,000,000 344,300,000 304,600,000 371,300,000 304,800,000 319,400,000 320,300,000 294,800,000 333,900,000 347,100,000 300,500,000 307,800,000 312,000,000 324,500,000 276,100,000 281,700,000 295,800,000 297,500,000 253,600,000 265,900,000 271,600,000 268,900,000 229,700,000 252,200,000 249,900,000 256,300,000 213,200,000 226,400,000 231,900,000 629,100,000 231,200,000 184,200,000 200,400,000 205,400,000 202,200,000 174,895,000 169,429,000 194,212,000 190,772,000 175,139,000 198,468,000 213,832,000 224,636,000 201,015,000 213,996,000 216,979,000 222,825,000 183,478,000 192,269,000 195,770,000 175,972,000 166,958,000 164,157,000 167,679,000 147,109,000 138,481,000 129,649,000 130,927,000 91,232,000 119,639,000 119,886,000 119,027,000 104,908,000 105,179,000 110,595,000 110,862,000 95,644,000 
  income taxes113,700,000 92,100,000 166,500,000 130,300,000 129,700,000 111,900,000 160,600,000 125,200,000 129,900,000 113,200,000 150,000,000 114,900,000 112,800,000 92,400,000 123,600,000 105,500,000 110,300,000 82,900,000 112,100,000 77,200,000 64,500,000 70,900,000 109,700,000 78,300,000 80,100,000 86,900,000 4,100,000 106,000,000 109,000,000 91,800,000 34,400,000 116,900,000 119,300,000 105,200,000 105,300,000 109,900,000 107,100,000 98,000,000 101,300,000 106,600,000 88,400,000 92,400,000 96,500,000 98,600,000 97,600,000 83,800,000 92,100,000 91,200,000 93,500,000 89,700,000 81,900,000 84,000,000 230,000,000 82,300,000 65,300,000 69,800,000 71,500,000 70,300,000 59,373,000 57,422,000 68,362,000 67,152,000 61,335,000 67,678,000 73,590,000 75,927,000 65,531,000 71,522,000 69,867,000 71,750,000 56,878,000 59,603,000 60,689,000 53,232,000 52,424,000 51,545,000 52,651,000 45,628,000 45,699,000 42,784,000 43,206,000 29,827,000 39,121,000 39,202,000 38,684,000 33,568,000 33,658,000 35,944,000 34,922,000 28,671,000 
  net income383,800,000 297,200,000 519,300,000 413,400,000 427,400,000 379,900,000 498,600,000 392,700,000 419,200,000 350,400,000 467,400,000 360,300,000 379,200,000 296,400,000 430,700,000 332,100,000 333,600,000 263,000,000 350,500,000 272,400,000 211,600,000 220,700,000 354,500,000 258,700,000 264,200,000 217,700,000 367,200,000 198,800,000 210,400,000 228,500,000 260,400,000 217,000,000 227,800,000 195,300,000 202,500,000 202,100,000 217,400,000 178,100,000 180,400,000 189,200,000 209,100,000 161,200,000 169,400,000 173,000,000 171,300,000 145,900,000 160,100,000 158,700,000 162,800,000 123,500,000 144,500,000 147,900,000 399,100,000 148,900,000 118,900,000 130,600,000 133,900,000 131,900,000 115,522,000 112,007,000 125,850,000 123,620,000 113,804,000 130,790,000 140,242,000 148,709,000 135,484,000 142,474,000 147,112,000 151,075,000 126,600,000 132,666,000 135,081,000 122,740,000 114,534,000 112,612,000 115,028,000 101,481,000 92,782,000 86,865,000 87,721,000 61,405,000 80,518,000 80,684,000 80,343,000 71,340,000 71,521,000 74,651,000 75,940,000 66,973,000 
  yoy-10.20% -21.77% 4.15% 5.27% 1.96% 8.42% 6.68% 8.99% 10.55% 18.22% 8.52% 8.49% 13.67% 12.70% 22.88% 21.92% 57.66% 19.17% -1.13% 5.30% -19.91% 1.38% -3.46% 30.13% 25.57% -4.73% 41.01% -8.39% -7.64% 17.00% 28.59% 7.37% 4.78% 9.66% 12.25% 6.82% 3.97% 10.48% 6.49% 9.36% 22.07% 10.49% 5.81% 9.01% 5.22% 18.14% 10.80% 7.30% -59.21% -17.06% 21.53% 13.25% 198.06% 12.89% 2.92% 16.60% 6.40% 6.70% 1.51% -14.36% -10.26% -16.87% -16.00% -8.20% -4.67% -1.57% 7.02% 7.39% 8.91% 23.09% 10.53% 17.81% 17.43% 20.95% 23.44% 29.64% 31.13% 65.27% 15.23% 7.66% 9.18% -13.93% 12.58% 8.08% 5.80% 6.52%     
  qoq29.14% -42.77% 25.62% -3.28% 12.50% -23.81% 26.97% -6.32% 19.63% -25.03% 29.73% -4.98% 27.94% -31.18% 29.69% -0.45% 26.84% -24.96% 28.67% 28.73% -4.12% -37.74% 37.03% -2.08% 21.36% -40.71% 84.71% -5.51% -7.92% -12.25% 20.00% -4.74% 16.64% -3.56% 0.20% -7.04% 22.07% -1.27% -4.65% -9.52% 29.71% -4.84% -2.08% 0.99% 17.41% -8.87% 0.88% -2.52% 31.82% -14.53% -2.30% -62.94% 168.03% 25.23% -8.96% -2.46% 1.52% 14.18% 3.14% -11.00% 1.80% 8.63% -12.99% -6.74% -5.69% 9.76% -4.91% -3.15% -2.62% 19.33% -4.57% -1.79% 10.05% 7.16% 1.71% -2.10% 13.35% 9.38% 6.81% -0.98% 42.86% -23.74% -0.21% 0.42% 12.62% -0.25% -4.19% -1.70% 13.39%  
  net income margin %24.92% 20.82% 34.41% 31.39% 32.42% 29.33% 34.64% 31.22% 32.60% 28.50% 33.85% 30.27% 31.44% 25.90% 33.75% 29.96% 30.81% 25.55% 31.53% 27.69% 22.70% 24.12% 31.02% 26.11% 26.63% 25.74% 39.23% 24.76% 26.54% 26.23% 30.05% 26.26% 27.89% 24.46% 25.45% 26.20% 27.68% 23.62% 23.97% 26.19% 28.92% 23.29% 24.05% 25.58% 25.69% 21.97% 25.15% 26.00% 26.78% 21.10% 24.36% 25.97% 23.95% 26.44% 22.75% 24.58% 26.15% 25.45% 23.28% 22.06% 25.34% 24.71% 22.95% 24.74% 26.76% 27.84% 26.09% 26.77% 28.97% 29.79% 26.09% 29.16% 29.41%                  
  other comprehensive income, net of tax28,700,000 13,875,000 2,300,000                  23,000,000 11,275,000 33,600,000  26,400,000    4,400,000                                                              
  comprehensive income412,500,000 333,100,000 521,600,000 401,800,000 492,200,000 380,000,000 520,600,000 408,600,000 396,000,000 394,700,000 461,500,000 333,400,000 341,700,000 209,500,000 379,900,000 290,800,000 326,900,000 257,600,000 334,600,000 266,000,000 234,600,000 232,000,000 388,100,000 243,800,000 290,600,000 208,200,000 349,700,000 165,200,000 214,800,000 219,000,000 242,900,000 183,400,000 232,200,000 210,700,000 223,900,000 146,100,000 227,400,000 169,800,000 197,600,000 195,700,000 215,400,000 146,900,000 168,800,000 169,400,000 175,800,000 142,800,000 171,000,000 177,300,000 135,900,000 112,800,000 137,500,000 150,300,000                                       
  basic earnings per share1.07 0.82 1.44 1.15 1.19 1.05 1.39 1.09 1.16 0.97 1.3 1.05 0.82 1.19 0.92 0.93 0.73 0.97 0.76 0.59 0.61 0.99 0.72 0.74 0.61 1.02 0.55 0.59 0.64 0.72 0.6 0.63 0.54 0.56 0.56 0.6 0.5 0.5 0.52 0.58 0.45 0.47 0.48 0.47 0.4 0.44 0.43 0.45 0.33 0.4 0.41 1.1 0.41 0.32 0.36 0.37 0.36 0.32 0.31 0.35 0.34 0.32 0.36 0.39 0.41 0.37 0.39 0.4 0.4 0.33 0.35 0.36 0.33 0.3 0.3 0.3 0.26 0.25 0.23 0.23 0.16 0.21 0.21 0.21 0.19 0.19 0.2 0.2 0.18 
  diluted earnings per share1.06 0.82 1.43 1.14 1.18 1.05 1.38 1.08 1.16 0.97 1.29 0.99 1.05 0.82 1.19 0.91 0.92 0.72 0.97 0.75 0.59 0.61 0.98 0.72 0.73 0.6 1.01 0.55 0.58 0.63 0.72 0.6 0.63 0.54 0.56 0.56 0.6 0.49 0.5 0.52 0.58 0.44 0.46 0.47 0.47 0.4 0.44 0.43 0.44 0.34 0.4 0.41 1.1 0.41 0.33 0.36 0.37 0.36 0.32 0.31 0.35 0.34 0.32 0.36 0.39 0.41 0.38 0.39 0.4 0.4 0.33 0.35 0.35 0.32 0.3 0.3 0.3 0.27 0.24 0.23 0.23 0.16 0.21 0.21 0.21 0.19 0.19 0.2 0.2 0.18 
  weighted-average common shares outstanding360.1 360.2 360.1 360 360.1 360.3 359.9 360.5 360.8 360.4 360.5 360.5 360.1 360.6 360.9 360.7 360.1 359.9 360.6 360 359.1 358.5 358.5 358.1 358.6 359 359.2 359.1 358.9 359 359.2 359.1 358.9 359.8 359 360.2 361 360.7 360.5 360.7 361.1 362.9 363.2 363 363.1 364.5 364.2 364.9 365.3 363.8 363.8 363.6 362.4 362.2 361.8 361.8 361.7 361.6 361,359 361,417 361,392 361,208 360,783 360,821 360,812 360,629 368,420 361,178 369,914 380,539 381,475 380,747 380,360 379,465 379,680 379,268 378,810 378,337 378,403 378,265 378,107 377,371 377,601 377,263 376,836 376,263 376,356 376,191 375,955 374,922 
  weighted-average common shares outstanding, assuming dilution361.9 362 362 361.7 361.9 362.1 361.7 362.1 362.8 362.3 362.3 362.3 362.4 363.1 363.4 363.1 362.8 362.1 362.8 362 361.3 361 361   361.5 362 361.4 361.3 361.5 362 361.4 361.3 362.6 361.8 362.6 364.1 362.5 362.2 362.3 362.8 364.6 365 364.6 364.7 366.1 365.8 366.4 366.7 364.7 364.6 364.4 363 362.8 362.4 362.6 362.1 362 361,728 361,860 361,692 361,362 360,985 360,913 360,977 361,040 369,528 361,770 371,404 382,255 383,335 382,433 381,876 381,351 381,751 381,256 380,180 379,763             
  other (expense)/income 2,500,000 -6,000,000          -3,600,000         -8,000,000 -5,900,000 -4,700,000 -4,800,000                                                                  
  other comprehensive (loss)/income, net of tax   -11,600,000          -86,900,000 -50,800,000 -41,300,000 -6,700,000 -5,400,000 -15,900,000 -6,400,000    -14,900,000                                                                   
  other comprehensive income/(loss), net of tax    64,800,000 100,000 22,000,000 15,900,000                  -9,500,000 -17,500,000                                                                
  other income/(expense)       11,700,000 12,800,000 10,300,000 5,500,000 2,900,000     1,000,000                                                                          
  other comprehensive loss, net of tax        -23,200,000 44,300,000 -5,900,000 -26,900,000 -37,500,000               -33,600,000                                                               
  operating expenses                     247,275,000 340,300,000 323,400,000 325,400,000 265,400,000 272,200,000 248,600,000 232,000,000 266,300,000 270,700,000 248,700,000 232,100,000 231,400,000 236,800,000 226,300,000 225,100,000 220,300,000 225,900,000 205,200,000 205,700,000 203,600,000 211,000,000 199,100,000 194,300,000 223,000,000 177,100,000 167,700,000 164,700,000 170,700,000 172,100,000 164,300,000 513,800,000 167,000,000 167,800,000 166,600,000 159,000,000 160,200,000 163,083,000 164,508,000 162,648,000 163,346,000 166,872,000 174,503,000 170,675,000 168,468,000 167,973,000 170,995,000 162,452,000 159,315,000 158,543,000 150,870,000 148,084,000 145,998,000 145,486,000 135,350,000 133,421,000 83,198,000 86,035,000            
  peo and insurance services                       244,100,000 247,000,000 157,800,000 149,200,000 135,500,000 113,300,000                                                              
  weighted-average common shares outstanding, ‎ assuming dilution                       360.6 361.5                                                                  
  interest (expense)/income                         2,500,000 2,300,000                                                                
  investment income                           1,700,000 2,100,000 2,500,000 2,300,000 1,700,000 2,100,000 1,600,000 1,200,000 900,000 1,500,000 -200,000 1,700,000 1,600,000 1,400,000 2,000,000 1,600,000 1,400,000 1,400,000 1,400,000 1,500,000 1,300,000 1,200,000 1,400,000 1,400,000 1,900,000 4,900,000 1,500,000 1,400,000 1,500,000 1,500,000 1,400,000 1,281,000 1,180,000 1,147,000 905,000 825,000 1,067,000 1,932,000 3,051,000 3,211,000 3,597,000 7,503,000 12,237,000 10,494,000 9,941,000 9,416,000 8,426,000 6,358,000 5,552,000 4,859,000 4,282,000 3,099,000 2,751,000 2,259,000 4,283,000 3,166,000 5,071,000 3,949,000 6,957,000 3,760,000 11,401,000 8,385,000 8,427,000 
  cash dividends per common share                            0.5 0.56 0.5 0.5 0.5 0.46 0.46 0.46 0.46 0.42 0.42 0.42 0.42 0.38 0.38 0.38 0.38 0.35 0.35 0.35 0.35  0.66 0.33 0.96 0.31 0.31 0.31 0.31 0.31 0.31 0.31 0.31 0.31 0.31 0.31 0.31 0.31 0.3 0.3 0.3 0.3 0.21 0.21 0.16 0.16 0.16 0.16 0.13 0.13 0.13 0.13 0.12 0.12 0.12 0.12 0.11 0.11 0.11 0.11 0.11 0.11 
  service revenue                             853,400,000 848,400,000 812,500,000 803,100,000 784,600,000 782,600,000 760,000,000 773,500,000 741,600,000 740,700,000 711,300,000 712,200,000 681,400,000 693,600,000 665,900,000 656,600,000 653,800,000 626,000,000 600,500,000 597,900,000 575,300,000 582,400,000 559,400,000 1,634,200,000 552,000,000    506,200,000 482,484,000 493,790,000 483,024,000 486,491,000 480,859,000 512,196,000 504,383,000 509,867,000 487,837,000 494,845,000 477,039,000 474,815,000 447,568,000 425,246,000 429,543,000                  
  other comprehensive (loss)/income, net of tax:                                                                                          
  unrealized (losses)/gains on securities, net of tax                             -11,675,000 -17,500,000     -56,000,000      75,000 -600,000 -3,600,000      -10,700,000 -7,000,000                                        
  total other comprehensive (loss)/income, net of tax                             -11,675,000 -17,500,000     -56,000,000      75,000 -600,000 -3,600,000      -10,700,000 -7,000,000                                        
  other comprehensive loss, net of tax:                                                                                          
  unrealized losses on securities, net of tax                               -33,600,000                 -26,900,000                                          
  total other comprehensive loss, net of tax                               -33,600,000                 -26,900,000                                          
  other comprehensive income, net of tax:                                                                                          
  unrealized gains on securities, net of tax                                4,400,000    10,000,000    6,300,000                                                  
  total other comprehensive income, net of tax                                4,400,000    10,000,000    6,300,000                                                  
  other comprehensive income/(loss), net of tax:                                                                                          
  unrealized gains/(losses) on securities, net of tax                                 -6,150,000 21,400,000   -8,300,000 17,200,000 6,500,000     4,500,000 650,000 10,900,000 18,600,000    2,400,000                                       
  total other comprehensive income/(loss), net of tax                                 -6,150,000 21,400,000   -8,300,000 17,200,000 6,500,000     4,500,000 650,000 10,900,000 18,600,000    2,400,000                                       
  revenues:                                                                                          
  service revenues                                                                         291,331,500 401,883,000 379,028,000 384,415,000 358,501,000 357,094,000 334,876,000 334,203,000 318,528,000 328,088,000 297,559,000 295,918,000 276,653,000 274,303,000 255,675,000 239,398,000 227,964,000 
  total revenues                                                                         308,529,000 430,586,000 399,815,000 403,715,000 379,022,000 373,861,000 347,285,000 344,975,000 330,389,000 342,606,000 312,099,000 309,253,000 289,808,000 287,789,000 268,807,000 252,675,000 242,800,000 
  selling, general, and administrative expenses                                                                             152,997,000 152,444,000 140,459,000 135,961,000 165,349,000 146,894,000 122,849,000 122,504,000 122,564,000 117,576,000 105,995,000 94,254,000  
  weighted-average common shares outstanding assuming dilution                                                                              379,814            
  operating costs                                                                               79,928,000 80,346,000 78,091,000 79,239,000 74,435,000 71,671,000 69,293,000 68,794,000 63,618,000 55,944,000 56,739,000 
  weighted-average shares assuming dilution                                                                               379,696 379,706 379,524 379,795 379,649 378,815 378,083 378,081 377,934 377,949 378,096 
  see notes to consolidated financial statements.                                                                                          
                                                                                            

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