7Baggers

ServiceNow Quarterly Balance Sheets Chart

Quarterly
 | 
Annual
 
 Goodwill  
 Account Receivables  
 Cash and Cash Eq  
 Account Payables  
 Long-Term Debt  
20200930 20201231 20210331 20210630 20210930 20211231 20220331 20220630 20220930 20221231 20230331 20230630 20230930 20231231 20240331 20240630 20240930 20241231 20250331 20250630 00.480.961.441.932.412.893.37Billion

ServiceNow Quarterly Balance Sheets Table

Quarterly
 | 
Annual
 
Unit: USD2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 2021-06-30 2021-03-31 2020-12-31 2020-09-30 2020-06-30 2020-03-31 2019-12-31 2019-09-30 2019-06-30 2019-03-31 2018-12-31 2018-09-30 2018-06-30 2017-12-31 2017-09-30 2017-06-30 2017-03-31 2016-12-31 2016-06-30 2016-03-31 2015-09-30 2015-06-30 2015-03-31 2014-12-31 2014-09-30 2014-06-30 2014-03-31 2013-12-31 2013-09-30 2013-06-30 2013-03-31 2012-12-31 2012-09-30 2012-06-30 
                                                    
  assets                                                  
  current assets:                                                  
  cash and cash equivalents3,124,000,000 3,369,000,000 2,304,000,000 1,885,000,000 2,159,000,000 2,056,000,000 1,897,000,000 1,112,000,000 1,663,000,000 1,852,000,000 1,470,000,000 1,248,000,000 1,664,000,000 2,252,000,000 1,728,000,000 1,400,000,000 1,362,000,000 1,821,000,000 1,676,794,000 1,348,294,000 837,309,000 808,725,000 775,778,000 622,925,000 583,581,000 639,722,000 566,204,000 703,629,000 704,846,000 726,495,000 1,104,871,000 1,173,457,000 439,915,000 401,238,000 289,113,000 453,450,000 349,073,000 325,354,000 307,981,000 252,455,000 235,086,000 329,275,000 337,920,000 366,303,000 121,094,000 120,233,000 144,782,000 118,989,000 116,976,000 65,482,000 
  short-term investments3,008,000,000 3,228,000,000 3,458,000,000 3,410,000,000 3,254,000,000 3,054,000,000 2,980,000,000 2,955,000,000 3,084,000,000 3,062,000,000 2,810,000,000 2,708,000,000 2,170,000,000 1,762,000,000 1,576,000,000 1,631,000,000 1,622,000,000 1,635,000,000 1,415,242,000 1,603,317,000 1,505,362,000 1,049,980,000 915,317,000 848,148,000 1,069,803,000 1,022,391,000 931,718,000 922,411,000 1,044,812,000 1,052,803,000 567,026,000 518,719,000 535,399,000 498,124,000 517,601,000 447,423,000 379,878,000 397,170,000 437,029,000 416,336,000 410,986,000 348,205,000 317,842,000 268,251,000 99,044,000 133,547,000 194,084,000 195,702,000 139,485,000 22,795,000 
  accounts receivable1,696,000,000 1,359,000,000 2,240,000,000 1,308,000,000 1,518,000,000 1,306,000,000 2,036,000,000 1,168,000,000 1,093,000,000 1,109,000,000 1,725,000,000 898,000,000 853,000,000 824,000,000 1,390,000,000 776,000,000 781,000,000 645,000,000 1,009,415,000 631,055,000 631,992,000 615,234,000 835,279,000 539,416,000 503,376,000 422,559,000 574,810,000 424,698,000 367,598,000 434,895,000 291,903,000 279,088,000 278,107,000 322,757,000 197,296,000 190,263,000 159,768,000 143,206,000 142,720,000 159,171,000 111,164,000 109,246,000 107,932,000 108,339,000 84,527,000 92,765,000 79,844,000 78,163,000 55,924,000 47,334,000 
  current portion of deferred commissions551,000,000 533,000,000 517,000,000 502,000,000 482,000,000 474,000,000 461,000,000 417,000,000 401,000,000 392,000,000 369,000,000 330,000,000 323,000,000 322,000,000 303,000,000 268,000,000 255,000,000 241,000,000 228,924,000 202,741,000 191,877,000 182,830,000 175,039,000 158,241,000 152,045,000 144,629,000 139,890,000 126,185,000 119,068,000 118,690,000 96,811,000 85,097,000 78,786,000 76,780,000 57,232,000 55,588,000 47,583,000 44,346,000 42,344,000 43,232,000 36,376,000 34,105,000 32,887,000 31,123,000 24,835,000 21,171,000 17,690,000 14,979,000 12,236,000 10,219,000 
  prepaid expenses and other current assets896,000,000 781,000,000 668,000,000 591,000,000 608,000,000 482,000,000 403,000,000 394,000,000 362,000,000 319,000,000 280,000,000 292,000,000 322,000,000 282,000,000 223,000,000 213,000,000 205,000,000 182,000,000 191,467,000 181,474,000 170,582,000 149,092,000 125,488,000 128,483,000 133,482,000 145,185,000 132,071,000 115,262,000 115,305,000 77,681,000 66,881,000 54,666,000 64,048,000 43,636,000 36,647,000 46,534,000 45,305,000 43,998,000 53,860,000 35,792,000 27,787,000 23,828,000 32,044,000 23,733,000 12,919,000 9,093,000 10,176,000 13,596,000 5,675,000 4,671,000 
  total current assets9,275,000,000 9,270,000,000 9,187,000,000 7,696,000,000 8,021,000,000 7,372,000,000 7,777,000,000 6,046,000,000 6,603,000,000 6,734,000,000 6,654,000,000 5,476,000,000 5,332,000,000 5,442,000,000 5,220,000,000 4,288,000,000 4,225,000,000 4,524,000,000 4,521,842,000 3,966,881,000 3,337,122,000 2,805,861,000 2,826,901,000 2,297,213,000 2,442,287,000 2,374,486,000 2,344,693,000 2,292,185,000 2,351,629,000 2,410,564,000 2,127,492,000 2,111,027,000 1,396,255,000 1,342,535,000 1,097,889,000 1,193,258,000 981,607,000 954,074,000 983,934,000 906,986,000 821,399,000 844,659,000 828,625,000 797,749,000 342,419,000 376,809,000 447,236,000 422,089,000 331,877,000 152,082,000 
  deferred commissions, less current portion1,017,000,000 1,012,000,000 999,000,000 946,000,000 928,000,000 930,000,000 919,000,000 807,000,000 777,000,000 777,000,000 742,000,000 650,000,000 640,000,000 655,000,000 623,000,000 524,000,000 494,000,000 471,000,000 444,068,000 374,438,000 355,684,000 339,727,000 333,448,000 293,086,000 287,432,000 283,124,000 282,490,000 247,681,000 239,523,000 85,530,000 69,041,000 67,984,000 61,648,000 61,990,000 39,716,000 36,417,000 29,595,000 28,193,000 27,696,000 29,453,000 25,319,000 22,484,000 21,575,000 21,318,000 16,716,000 13,786,000 12,295,000 11,296,000 9,734,000 8,151,000 
  long-term investments4,655,000,000 4,335,000,000 4,111,000,000 3,829,000,000 3,472,000,000 3,666,000,000 3,203,000,000 2,939,000,000 2,740,000,000 2,239,000,000 2,117,000,000 1,517,000,000 1,608,000,000 1,484,000,000 1,630,000,000 1,384,000,000 1,350,000,000 1,348,000,000 1,468,006,000 1,259,951,000 776,807,000 1,077,938,000 1,013,332,000 1,001,513,000 746,716,000 674,633,000 581,856,000 457,561,000 304,629,000 391,442,000 424,858,000 319,795,000 326,261,000 262,658,000 224,439,000 361,831,000 400,512,000 333,284,000 253,625,000 266,772,000 238,051,000 279,580,000 268,635,000 255,356,000 132,619,000 92,342,000     
  property and equipment1,985,000,000 1,885,000,000 1,763,000,000 1,718,000,000 1,606,000,000 1,450,000,000 1,358,000,000 1,199,000,000 1,148,000,000 1,117,000,000 1,053,000,000 914,000,000 876,000,000 798,000,000 766,000,000 740,000,000 732,000,000 693,000,000 659,641,000 564,007,000 547,253,000 470,969,000 468,085,000 400,858,000 364,007,000 350,651,000 347,216,000 297,371,000 286,953,000 245,124,000 231,304,000 213,501,000 189,659,000 181,620,000 166,551,000 154,244,000 132,713,000 124,902,000 115,438,000 104,237,000 96,977,000 96,483,000 86,200,000 75,560,000 68,642,000 57,253,000 54,284,000 42,342,000 39,086,000 35,452,000 
  operating lease right-of-use assets818,000,000 810,000,000 693,000,000 661,000,000 675,000,000 698,000,000 715,000,000 699,000,000 656,000,000 682,000,000 682,000,000 581,000,000 604,000,000 583,000,000 591,000,000 606,000,000 466,000,000 455,000,000 454,218,000 457,726,000 463,220,000 464,576,000 402,428,000 405,424,000 397,950,000 393,561,000                         
  intangible assets319,000,000 230,000,000 209,000,000 214,000,000 220,000,000 224,000,000 224,000,000 242,000,000 191,000,000 212,000,000 232,000,000 234,000,000 257,000,000 266,000,000 287,000,000 302,000,000 310,000,000 221,000,000 153,367,000 155,826,000 163,857,000 171,049,000 143,850,000 112,947,000 121,599,000 93,252,000 100,582,000 84,006,000 87,726,000 86,916,000 68,970,000 72,587,000 67,755,000 65,854,000 64,873,000 46,246,000 44,527,000 47,432,000 49,916,000 54,526,000 58,304,000 5,290,000 5,771,000 5,796,000 6,189,000      
  goodwill1,778,000,000 1,305,000,000 1,273,000,000 1,291,000,000 1,239,000,000 1,224,000,000 1,231,000,000 1,204,000,000 821,000,000 823,000,000 824,000,000 794,000,000 803,000,000 774,000,000 777,000,000 770,000,000 793,000,000 361,000,000 240,764,000 231,949,000 211,416,000 207,605,000 156,756,000 153,902,000 152,472,000 151,184,000 148,845,000 143,133,000 143,007,000 128,728,000 108,097,000 104,430,000 96,914,000 82,534,000 83,115,000 57,364,000 55,547,000 57,412,000 54,913,000 55,016,000 58,344,000 8,622,000 8,689,000 8,724,000 8,526,000      
  deferred tax assets1,340,000,000 1,361,000,000 1,385,000,000 1,444,000,000 1,447,000,000 1,478,000,000 1,508,000,000 1,505,000,000 1,551,000,000 640,000,000 636,000,000 604,000,000 642,000,000 686,000,000 692,000,000 694,000,000 665,000,000 643,000,000 673,111,000 620,890,000 594,155,000 586,021,000 599,633,000                            
  other assets864,000,000 764,000,000 763,000,000 635,000,000 599,000,000 502,000,000 452,000,000 450,000,000 436,000,000 390,000,000 359,000,000 336,000,000 340,000,000 305,000,000 212,000,000 170,000,000 152,000,000 106,000,000 100,040,000 73,791,000 71,795,000 73,670,000 77,997,000 91,865,000 90,240,000 78,004,000 73,458,000 59,505,000 59,417,000 49,600,000 39,753,000 35,082,000 31,771,000 36,576,000 37,755,000 24,683,000 18,387,000 18,014,000 8,120,000 8,089,000 6,218,000 5,125,000 4,766,000 3,973,000 3,625,000 2,143,000 2,138,000 2,387,000 1,507,000 4,613,000 
  total assets22,051,000,000 20,972,000,000 20,383,000,000 18,434,000,000 18,207,000,000 17,544,000,000 17,387,000,000 15,091,000,000 14,923,000,000 13,614,000,000 13,299,000,000 11,106,000,000 11,102,000,000 10,993,000,000 10,798,000,000 9,478,000,000 9,187,000,000 8,822,000,000 8,715,057,000 7,705,459,000 6,521,309,000 6,197,416,000 6,022,430,000 4,756,808,000 4,602,703,000 4,398,895,000 3,879,140,000 3,581,442,000 3,472,884,000 3,397,904,000 3,069,515,000 2,924,406,000 2,170,263,000 2,033,767,000 1,714,338,000 1,874,043,000 1,662,888,000 1,563,311,000 1,493,642,000 1,425,079,000 1,304,612,000 1,262,243,000 1,224,261,000 1,168,476,000 578,736,000 542,333,000 515,953,000 478,114,000 382,204,000 200,472,000 
  liabilities and stockholders’ equity                                                  
  current liabilities:                                                  
  accounts payable211,000,000 309,000,000 68,000,000 165,000,000 296,000,000 223,000,000 126,000,000 69,000,000 171,000,000 228,000,000 274,000,000 195,000,000 265,000,000 166,000,000 89,000,000 64,000,000 98,000,000 109,000,000 34,236,000 51,456,000 85,757,000 73,904,000 52,960,000 61,906,000 65,711,000 38,668,000 30,733,000 43,223,000 30,656,000 32,109,000 20,752,000 24,478,000 33,658,000 38,080,000 41,095,000 39,621,000 30,654,000 20,966,000 18,192,000 17,829,000 11,416,000 22,463,000 22,664,000 7,405,000 7,930,000 10,016,000 9,770,000 9,604,000 5,680,000 8,550,000 
  accrued expenses and other current liabilities1,378,000,000 1,109,000,000 1,369,000,000 1,058,000,000 1,163,000,000 1,018,000,000 1,365,000,000 1,001,000,000 893,000,000 694,000,000 975,000,000 657,000,000 705,000,000 661,000,000 850,000,000 604,000,000 608,000,000 484,000,000 668,093,000 442,288,000 446,653,000 370,997,000 461,403,000 319,792,000 360,916,000 306,161,000 330,246,000 251,545,000 273,994,000 244,605,000 177,553,000 173,508,000 144,594,000 171,636,000 113,131,000 336,613,000 84,681,000 83,085,000 72,190,000 79,497,000 69,410,000 64,297,000 48,619,000 68,130,000 49,664,000 46,791,000 40,432,000 48,042,000 32,038,000 29,658,000 
  current portion of deferred revenue6,802,000,000 6,737,000,000 6,819,000,000 5,457,000,000 5,615,000,000 5,700,000,000 5,785,000,000 4,440,000,000 4,613,000,000 4,742,000,000 4,660,000,000 3,491,000,000 3,686,000,000 3,850,000,000 3,836,000,000 2,949,000,000 3,023,000,000 2,994,000,000 2,962,579,000 2,274,269,000 2,250,719,000 2,215,265,000 2,185,754,000 1,761,532,000 1,752,220,000 1,711,060,000 1,651,594,000 1,363,217,000 1,320,928,000 1,280,499,000 1,082,346,000 1,019,304,000 961,553,000 861,782,000 697,855,000 672,049,000 519,486,000 487,582,000 450,544,000 409,671,000 338,451,000 316,287,000 294,223,000 252,553,000 210,545,000 192,365,000 178,911,000 153,964,000 128,970,000 113,167,000 
  current portion of operating lease liabilities104,000,000 103,000,000 102,000,000 106,000,000 98,000,000 92,000,000 89,000,000 91,000,000 90,000,000 97,000,000 96,000,000 89,000,000 87,000,000 87,000,000 82,000,000 82,000,000 80,000,000 77,000,000 72,236,000 67,934,000 65,742,000 60,895,000 52,668,000 49,331,000 46,132,000 41,952,000                         
  total current liabilities8,495,000,000 8,258,000,000 8,358,000,000 6,786,000,000 7,172,000,000 7,033,000,000 7,365,000,000 5,601,000,000 5,767,000,000 5,761,000,000 6,005,000,000 4,432,000,000 4,743,000,000 4,852,000,000 4,949,000,000 3,792,000,000 3,908,000,000 3,664,000,000 3,737,144,000 2,835,947,000 2,848,871,000 2,721,061,000 2,752,785,000 2,192,561,000 2,224,979,000 2,097,841,000 2,012,573,000 1,818,957,000 1,837,041,000 2,100,631,000 1,280,651,000 1,217,290,000 1,139,805,000 1,071,498,000 852,081,000 1,048,283,000 634,821,000 591,633,000 540,926,000 506,997,000 419,277,000 403,047,000 365,506,000 328,088,000 268,139,000 249,172,000 229,113,000 211,627,000 166,688,000 151,805,000 
  deferred revenue, less current portion110,000,000 117,000,000 95,000,000 77,000,000 85,000,000 100,000,000 81,000,000 46,000,000 45,000,000 53,000,000 70,000,000 63,000,000 58,000,000 57,000,000 63,000,000 53,000,000 49,000,000 50,000,000 45,346,000 37,749,000 31,399,000 40,477,000 40,038,000 41,286,000 37,159,000 36,722,000 38,597,000 41,244,000 44,389,000 39,884,000 42,298,000 47,491,000 50,440,000 33,319,000 15,130,000 10,468,000 8,917,000 15,112,000 12,789,000 12,567,000 12,344,000 12,565,000 14,249,000 14,169,000 15,256,000 17,675,000 15,854,000 16,397,000 18,976,000 17,902,000 
  operating lease liabilities, less current portion815,000,000 806,000,000 687,000,000 650,000,000 669,000,000 693,000,000 707,000,000 682,000,000 635,000,000 655,000,000 650,000,000 551,000,000 572,000,000 548,000,000 556,000,000 568,000,000 427,000,000 420,000,000 422,779,000 429,661,000 436,499,000 440,938,000 383,221,000 388,483,000 382,812,000 380,944,000                         
  long-term debt1,490,000,000 1,490,000,000 1,489,000,000 1,489,000,000 1,488,000,000 1,488,000,000 1,488,000,000 1,487,000,000 1,487,000,000 1,486,000,000 1,486,000,000 1,485,000,000 1,485,000,000 1,484,000,000 1,484,000,000 1,484,000,000 1,483,000,000 1,611,000,000 1,640,153,000 1,705,533,000                               
  other long-term liabilities209,000,000 162,000,000 145,000,000 142,000,000 127,000,000 123,000,000 118,000,000 93,000,000 63,000,000 59,000,000 56,000,000 52,000,000 50,000,000 55,000,000 51,000,000 47,000,000 45,000,000 40,000,000 35,154,000 22,853,000 29,611,000 27,557,000 23,464,000 18,489,000 18,662,000 18,562,000 55,064,000 47,419,000 54,076,000 43,239,000 38,546,000 37,136,000 36,189,000 34,177,000 31,954,000 30,293,000 35,385,000 34,442,000 33,694,000 33,076,000 19,244,000 19,489,000 18,924,000 17,183,000 7,745,000 7,591,000 7,059,000 5,537,000 4,839,000 2,510,000 
  total liabilities11,119,000,000 10,833,000,000 10,774,000,000 9,144,000,000 9,541,000,000 9,437,000,000 9,759,000,000 7,909,000,000 7,997,000,000 8,014,000,000 8,267,000,000 6,583,000,000 6,908,000,000 6,996,000,000 7,103,000,000 5,944,000,000 5,912,000,000 5,785,000,000 5,880,576,000 5,031,743,000 4,042,503,000 3,931,321,000 3,894,489,000 3,327,335,000 3,341,757,000 3,203,944,000 2,767,941,000 2,561,258,000 2,581,174,000 2,813,772,000 2,518,124,000 2,441,980,000 1,742,924,000 1,646,806,000 1,390,056,000 1,571,687,000 1,145,954,000 1,100,198,000 1,038,732,000 996,404,000 887,197,000 864,126,000 820,519,000 774,217,000 291,140,000 274,438,000 252,026,000 234,709,000 190,936,000 175,119,000 
  commitments and contingencies                                                  
  stockholders’ equity:                                                  
  preferred stock, 0.001 par value; 10,000 shares authorized; no shares issued or outstanding                                                  
  common stock                   195,000 191,000 190,000  189,000 188,000 185,000  179,000 178,000  173,000 171,000 170,000  164,000 162,000 157,000 155,000 153,000  148,000 145,000 143,000  139,000 136,000 133,000  123,000 29,000 
  treasury stock-1,871,000,000 -1,513,000,000 -1,219,000,000 -926,000,000 -704,000,000 -707,000,000 -535,000,000 -282,000,000                                           
  additional paid-in capital8,513,000,000 7,768,000,000 7,402,000,000 7,126,000,000 6,770,000,000 6,466,000,000 6,131,000,000 5,847,000,000 5,485,000,000 5,182,000,000 4,796,000,000 4,507,000,000 4,186,000,000 3,925,000,000 3,665,000,000 3,516,000,000 3,298,000,000 3,133,000,000 2,973,797,000 2,872,335,000 2,712,090,000 2,584,298,000 2,454,741,000 2,360,621,000 2,238,782,000 2,164,930,000 2,093,834,000 2,007,218,000 1,889,727,000 1,731,367,000 1,670,339,000 1,577,713,000 1,476,899,000 1,405,317,000 1,268,714,000 1,207,104,000 1,051,480,000 953,831,000 887,111,000 799,221,000 737,509,000 670,242,000 626,382,000 573,791,000 443,083,000 409,842,000 383,796,000 348,803,000 286,376,000 39,061,000 
  accumulated other comprehensive loss-49,000,000 -70,000,000 -68,000,000 -20,000,000 -78,000,000 -68,000,000 -37,000,000 -157,000,000 -91,000,000 -70,000,000                    -889,000 -408,000 -933,000 -11,678,000 -21,133,000 -16,053,000 -14,569,000 -15,072,000 -12,272,000 -15,678,000 -12,113,000 -6,322,000  -276,000 -476,000 -662,000 -1,832,000 -1,156,000    
  retained earnings4,339,000,000 3,954,000,000 3,494,000,000 3,110,000,000 2,678,000,000 2,416,000,000 2,069,000,000 1,774,000,000 1,532,000,000 488,000,000 338,000,000 188,000,000 108,000,000 88,000,000                                     
  total stockholders’ equity10,932,000,000 10,139,000,000 9,609,000,000 9,290,000,000 8,666,000,000 8,107,000,000 7,628,000,000 7,182,000,000 6,926,000,000 5,600,000,000 5,032,000,000 4,523,000,000 4,194,000,000 3,997,000,000 3,695,000,000 3,534,000,000 3,275,000,000 3,037,000,000 2,834,481,000 2,673,716,000 2,478,806,000 2,266,095,000 2,127,941,000 1,429,473,000 1,260,946,000 1,194,951,000 1,111,199,000 1,020,184,000 891,710,000 584,132,000 551,391,000 482,426,000 427,339,000 386,961,000 324,282,000 302,356,000 516,934,000 463,113,000 454,910,000 428,675,000 417,415,000 398,117,000 403,742,000 394,259,000 287,596,000 267,895,000 263,927,000 243,405,000 191,268,000  
  total liabilities and stockholders’ equity22,051,000,000 20,972,000,000 20,383,000,000 18,434,000,000 18,207,000,000 17,544,000,000 17,387,000,000 15,091,000,000 14,923,000,000 13,614,000,000 13,299,000,000 11,106,000,000 11,102,000,000 10,993,000,000 10,798,000,000 9,478,000,000 9,187,000,000 8,822,000,000 8,715,057,000 7,705,459,000 6,521,309,000 6,197,416,000 6,022,430,000 4,756,808,000 4,602,703,000 4,398,895,000 3,879,140,000 3,581,442,000 3,472,884,000 3,397,904,000 3,069,515,000 2,924,406,000 2,170,263,000 2,033,767,000 1,714,338,000 1,874,043,000 1,662,888,000 1,563,311,000 1,493,642,000 1,425,079,000 1,304,612,000 1,262,243,000 1,224,261,000 1,168,476,000 578,736,000 542,333,000 515,953,000    
  preferred stock, 0.001 par value; shares authorized: 10,000; no shares issued or outstanding                                                  
  current debt             88,000,000 92,000,000 93,000,000 99,000,000                                  
  accumulated other comprehensive income          -102,000,000 -172,000,000 -100,000,000  34,000,000 48,000,000 70,000,000 56,000,000 94,229,000 51,575,000 29,772,000 -14,380,000 25,255,000 19,631,000 13,542,000 10,323,000 -4,035,000 -1,418,000 -3,995,000             600,000      -36,000 326,000 286,000 
  accumulated other comprehensive income/             -16,000,000                                     
  common stock 0.001 par value; 600,000 shares authorized; 199,608 and 195,845 shares issued and outstanding at december 31,2021 and 2020, respectively                                                  
  accumulated deficit              -4,000,000 -30,000,000 -93,000,000 -152,000,000 -233,741,000 -250,389,000 -263,247,000 -304,013,000 -352,244,000 -950,968,000 -991,566,000 -980,487,000 -978,780,000 -985,795,000 -994,200,000 -1,146,520,000 -1,118,713,000 -1,094,525,000 -1,038,052,000 -997,390,000 -928,543,000 -890,341,000 -519,631,000 -478,601,000 -416,676,000 -358,583,000 -313,920,000 -272,870,000 -222,507,000 -179,196,000 -154,964,000 -140,251,000 -118,846,000 -105,488,000 -95,557,000 -82,504,000 
  common stock 0.001 par value; 600,000 shares authorized; 195,844 and 189,461 shares issued and outstanding at december 31, 2020 and 2019, respectively                  196,000                                
  convertible senior notes                    696,123,000 701,288,000 694,981,000 686,516,000 678,145,000 669,875,000 661,707,000 653,638,000 645,668,000 630,018,000 1,156,629,000 1,140,063,000 516,490,000 507,812,000 490,891,000 482,643,000 466,831,000 459,011,000 451,323,000 443,764,000 436,332,000 429,025,000 421,840,000 414,777,000       
  common stock 0.001 par value; 600,000 shares authorized; 189,461 and 180,175 shares issued and outstanding at december 31, 2019 and 2018, respectively                      189,000                            
  current portion of convertible senior notes                           160,972,000 211,463,000 543,418,000                     
  preferred stock, 0.001 par value; 10,000,000 shares authorized; no shares issued or outstanding                                                  
  common stock 0.001 par value; 600,000,000 shares authorized; 180,175,355 and 174,275,864 shares issued and outstanding at december 31, 2018 and 2017, respectively                          180,000                        
  common stock 0.001 par value; 600,000,000 shares authorized; 174,275,864 and 167,430,773 shares issued and outstanding at december 31, 2017 and 2016, respectively                             174,000                     
  common stock 0.001 par value; 600,000,000 shares authorized; 167,430,773 and 160,785,764 shares issued and outstanding at december 31, 2016 and 2015, respectively                                 167,000                 
  common stock 0.001 par value; 600,000,000 shares authorized; 149,509,092 and 140,354,605 shares issued and outstanding at december 31, 2014 and 2013, respectively                                       150,000           
  common stock 0.001 par value; 600,000,000 shares authorized; 140,354,605 and 126,367,700 shares issued and outstanding at december 31, 2013 and 2012, respectively                                           140,000       
  current portion of deferred tax assets                                              660,000 660,000 1,544,000 1,544,000 
  restricted cash                                                37,000 37,000 
  liabilities, convertible preferred stock and stockholders’ equity                                                  
  current portion of deferred rent                                               17,000  430,000 
  deferred rent, less current portion                                               1,148,000 433,000 2,902,000 
  convertible preferred stock, 0.001 par value; no shares authorized, issued and outstanding at december 31, 2012 and 11,354,473 shares authorized; 10,462,877 issued and outstanding at december 31, 2011; liquidation preference of 68,610 at december 31, 2011                                                  
  stockholders’ equity                                                  
  common stock 0.001 par value; 600,000,000 shares authorized; 126,367,700 and 22,229,978 shares issued and outstanding at december 31, 2012 and 2011, respectively                                               126,000   
  total liabilities, convertible preferred stock and stockholders’ equity                                               478,114,000 382,204,000  
  convertible preferred stock                                                 68,481,000 
  deferred income taxes, noncurrent                                                 174,000 
  liabilities, convertible preferred stock and stockholders’ deficit                                                  
  stockholders’ deficit:                                                  
  total stockholders’ deficit                                                 -43,128,000 
  total liabilities, convertible preferred stock and stockholders’ deficit                                                 200,472,000 
  revenues:                                                  
  subscription                                                 46,820,000 
  professional services and other                                                 9,954,000 
  total revenues                                                 56,774,000 
  cost of revenues:                                                  
  total cost of revenues                                                 22,891,000 
  gross profit                                                 33,883,000 
  operating expenses:                                                  
  sales and marketing                                                 26,909,000 
  research and development                                                 9,272,000 
  general and administrative                                                 6,819,000 
  total operating expenses                                                 43,000,000 
  income from operations                                                 -9,117,000 
  interest and other income                                                 41,000 
  income before benefit from income taxes                                                 -9,076,000 
  benefit from income taxes                                                 -352,000 
  net income                                                 -8,724,000 
  net income per share                                                  
  basic                                                 -320 
  diluted                                                 -320 
  weighted-average shares used for eps calculation                                                  
  other comprehensive income before tax:                                                  
  foreign currency translation and remeasurement adjustments                                                 -468,000 
  unrealized loss on investments                                                 -17,000 
  other comprehensive income, net of tax                                                 -485,000 
  comprehensive income                                                 -9,209,000 
  includes stock-based compensation as follows:                                                  

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