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cash flows from operating activities:
net income	20,619,000	18,454,000	-1,021,000	16,800,000	19,628,000	16,701,000	-136,000	14,558,000	18,219,000	17,016,000	819,000	11,528,000	17,438,000	18,014,000	288,000	10,614,000	14,929,000	17,090,000	-4,554,000	7,151,000	18,511,000	11,510,000	-3,407,000	11,714,000	24,971,000	13,907,000	-2,300,000	16,856,000	19,089,000	11,240,000	-9,123,000	10,486,000	14,785,000	11,126,000	-11,227,000	8,047,000	10,233,000	8,522,000	-8,003,000	8,746,000	-5,802,000	7,034,000	-37,818,000	7,283,000	-3,583,000	5,561,000	8,994,000	5,886,000	-2,549,000	5,789,000	5,812,000	3,743,000	-2,213,000	-91,000	5,414,000	3,449,000	5,546,000	3,075,000	3,686,000	2,278,000	-1,686,000	2,193,000	2,945,000	-6,732,000	-3,174,000	2,272,000	650,000	3,250,000	91,000	3,915,000	6,282,000	4,881,000	1,728,000	5,229,000
reconciliations of net income to net cash from operating activities:
depreciation and amortization	2,097,000	2,038,000	1,958,000	1,938,000	1,899,000	1,912,000	1,852,000	1,837,000	1,867,000	1,729,000	1,677,000	1,643,000	1,554,000	1,523,000	1,508,000	1,359,000	1,342,000	1,328,000	1,297,000	1,332,000	1,341,000	1,171,000	1,000,000	977,000	970,000	970,000	969,000	991,000	950,000	1,274,000	1,004,000	2,463,000	1,062,000	985,000	942,000	912,000	823,000	769,000	749,000	709,000	683,000	663,000	646,000	613,000	584,000	550,000	521,000	506,000	460,000	401,000	372,000	356,000	348,000	344,000	334,000	331,000	335,000	344,000	341,000	333,000	377,000	423,000	422,000	410,000	386,000	393,000	385,000	382,000	376,000	372,000	350,000	316,000	349,000	341,000
non-cash operating lease expense	1,760,000	1,686,000	1,618,000
net investment amortization (accretion) and losses (gains) recognized	198,000
losses recognized on disposal of property
deferred income taxes	0	-1,000	23,000												25,000	-346,000				1,602,000	0	3,382,000	508,000													-1,704,000	0	0	0	-56,000	56,000	4,622,000	-13,684,000	-16,000	-409,000	-584,000	10,000	-54,000	-4,000	271,000	-23,000	1,527,000	-1,474,000	287,000	-126,000	1,000	291,000	894,000	0	1,105,000	-1,253,000	1,242,000	1,752,000	-1,463,000	-1,448,000	874,000	1,000	1,000	1,000	1,741,000	863,000	1,543,000	-20,000	3,140,000
share-based compensation	2,868,000	2,265,000	2,658,000	2,192,000	2,355,000	2,106,000	2,187,000	2,438,000	2,136,000	1,963,000	1,928,000	1,901,000	1,893,000	1,766,000	1,830,000	1,492,000	1,479,000	1,335,000	1,060,000	1,152,000	1,145,000	797,000	342,000	1,672,000	1,673,000	2,441,000	1,387,000	1,510,000	1,409,000	1,041,000	1,542,000	1,120,000	1,292,000	890,000	882,000	901,000	841,000	681,000	359,000	524,000	545,000		515,000	340,000	331,000		235,000	184,000	183,000
changes in certain operating assets and liabilities:
trade accounts receivable	-36,441,000	-2,884,000	-26,758,000	19,216,000	-42,184,000	-11,197,000	-28,961,000	33,810,000	-7,162,000	-10,042,000	-24,175,000	30,699,000	72,333,000	-10,574,000	-100,589,000	84,586,000	-13,711,000	-19,152,000	-88,924,000	93,856,000	-23,979,000	-22,593,000	-2,229,000	23,906,000	-24,239,000	-9,071,000	-2,560,000	10,977,000	-10,014,000	-5,502,000	-10,394,000	19,704,000	-9,227,000	-7,864,000	-12,793,000	13,590,000	37,853,000	-14,096,000	-73,302,000	-7,486,000	-27,749,000	27,134,000	-25,753,000	-8,052,000	-10,370,000	13,131,000	-17,865,000	-10,560,000	-6,371,000	7,097,000	-7,585,000	-10,258,000	-6,655,000	4,350,000	8,868,000	-4,964,000	-17,178,000	18,887,000	-6,182,000	-5,784,000	-11,447,000	13,124,000	-4,728,000	-5,087,000	-1,990,000	13,477,000	-2,570,000	-4,092,000	-4,531,000	8,666,000	-8,433,000	-1,486,000	-4,092,000	3,937,000
income taxes	-650,000	3,556,000	-570,000	134,000	-1,612,000	6,543,000	260,000	-8,773,000	-3,705,000	3,769,000	112,000	-1,962,000	-2,642,000	3,318,000	223,000	3,405,000	1,273,000	5,204,000	-1,724,000	-4,745,000	1,766,000	-1,069,000	-1,102,000
prepaid expenses and other	-37,000	3,733,000	-10,804,000	70,000	-1,309,000	1,054,000	-70,000	-1,307,000	489,000	2,980,000	-818,000	380,000	191,000	-1,119,000	-1,633,000	5,812,000	-4,981,000	-3,824,000	1,348,000	-2,078,000	3,494,000	-866,000	-1,592,000	1,055,000	-254,000	912,000	-2,752,000	-1,436,000	-2,620,000	-822,000	-3,278,000	881,000	1,977,000	-1,752,000	-2,931,000	-262,000	1,181,000	950,000	-2,595,000	969,000	-2,845,000	1,553,000	317,000	-662,000	-1,595,000	-1,582,000	1,541,000	1,051,000	818,000	-3,318,000	1,378,000	1,595,000	1,388,000	-4,089,000	618,000	893,000	-1,521,000	-26,000	493,000	285,000	-1,571,000	386,000	1,431,000	-56,000	-1,300,000	336,000	218,000	1,822,000	-1,480,000	-433,000	206,000	442,000	-611,000	1,166,000
accounts payable	909,000	-2,701,000	847,000	2,565,000	-174,000	-1,301,000	-896,000	1,325,000	-433,000	317,000	-2,880,000	3,711,000	232,000	-11,000	-153,000	2,000	-123,000	-1,005,000	865,000	-1,701,000	1,496,000	618,000	-1,660,000	561,000	608,000	-533,000	1,021,000	-128,000	513,000	67,000	-1,282,000	1,133,000	-912,000	1,436,000	-1,435,000	424,000	62,000	518,000	723,000	-1,081,000	781,000	-120,000	404,000	53,000	-870,000	531,000	-89,000	328,000	487,000	-140,000	222,000	-69,000	343,000	333,000	612,000	127,000	-397,000	-78,000	340,000	208,000	-623,000	469,000	-228,000	-330,000	325,000	-326,000	-5,000	283,000	-587,000	548,000	-359,000	-515,000	297,000	222,000
accrued payroll and related benefits	38,718,000	8,562,000	15,670,000
payroll taxes payable	2,138,000	-24,016,000	15,357,000
other accrued liabilities	6,955,000	1,311,000	-941,000	-491,000	189,000	2,701,000	-3,135,000	2,477,000	3,069,000	-6,564,000	-2,372,000	3,978,000	8,667,000	3,030,000	50,000	6,918,000	-57,216,000	57,087,000	964,000	1,027,000	61,000	-664,000	-2,095,000	-4,398,000	-2,664,000	-1,146,000	-3,512,000	13,322,000	-692,000	820,000	-900,000	1,617,000	-484,000	1,368,000	-1,151,000	-3,077,000	6,332,000	-2,139,000	392,000	112,000	-133,000	773,000	63,000	670,000	98,000	-640,000	317,000	168,000	162,000	-49,000	5,000	-417,000	467,000	-302,000	-204,000	319,000	45,000	72,000	-279,000	85,000	-60,000	-58,000	104,000	-222,000	-227,000	-17,000	206,000	66,000	-417,000	27,000	100,000	185,000	236,000	-392,000
premium payable	5,615,000	-57,092,000	15,923,000	23,575,000	14,138,000	-55,994,000	26,167,000	30,934,000
workers' compensation claims liabilities	-4,708,000	-7,297,000	-7,152,000	-8,615,000	-12,470,000	-8,430,000	-9,835,000	-12,553,000	-13,791,000	-10,490,000	-14,412,000	-11,285,000	-15,066,000	-20,977,000	-16,894,000	-17,410,000	-18,596,000	-46,907,000	5,273,000	12,314,000	9,475,000	-109,024,000	6,452,000	8,620,000	-613,000	7,962,000	9,508,000	14,241,000	8,050,000	11,963,000	15,378,000	18,977,000	14,487,000	9,980,000	13,696,000
operating lease liabilities	-1,730,000	-1,647,000	-1,607,000	-1,602,000	-1,630,000	-1,630,000	-1,806,000	-1,825,000	-1,682,000	-1,773,000	-1,819,000	-1,735,000	-1,725,000	-1,555,000	-1,725,000	-2,113,000	-1,968,000	-1,918,000	-1,887,000	-1,847,000	-1,810,000	-1,733,000	-1,672,000	-1,569,000	-1,641,000	-1,658,000	-1,374,000
other assets and liabilities	79,000	50,000	24,000	21,000	228,000	-20,000	-11,000	81,000	-9,000	15,000	-247,000	-21,000	387,000	64,000	-132,000	18,000	18,000	7,000	-30,000	-98,000	13,000	-48,000	-95,000	-82,000	29,000	-1,174,000	1,220,000
net cash from operating activities	38,428,000	-53,816,000	5,211,000	53,375,000	-935,000	-51,332,000	8,979,000	57,223,000	33,196,000	3,318,000	-26,515,000	30,837,000	34,357,000	-7,207,000	-30,209,000	44,845,000	-62,925,000	10,505,000	-7,884,000	50,946,000	35,528,000	-115,430,000	1,041,000	19,612,000	18,660,000	8,093,000	30,772,000	22,882,000	30,441,000	18,629,000	-2,168,000	52,332,000	46,377,000			23,015,000	52,821,000	12,288,000	-7,817,000	7,071,000	5,503,000	36,079,000	24,836,000	971,000	7,710,000	23,024,000	29,742,000	4,474,000	12,956,000	13,210,000	19,388,000	1,571,000	11,488,000	6,580,000	12,273,000	1,379,000	11,123,000	12,407,000	3,955,000	803,000	781,000	4,749,000	2,564,000	-4,995,000	707,000	6,508,000	6,922,000	1,788,000	-1,052,000	10,398,000	2,620,000	2,156,000	2,117,000	12,766,000
capex	-4,355,000	-4,412,000	-4,514,000	-3,159,000	-3,292,000	-4,930,000	-2,779,000	-3,712,000	-2,309,000	-2,811,000	-2,995,000	-4,515,000	-3,050,000	-1,654,000	-6,754,000	-1,785,000	-1,792,000	-1,443,000	-1,781,000	-1,674,000	-1,211,000	-2,286,000	-3,439,000	0	-2,545,000	-3,329,000	-1,798,000	-1,237,000	-925,000	-2,354,000	-1,163,000	-1,075,000	-323,000			0	-2,655,000	-1,288,000	-1,368,000	-709,000	-656,000	-762,000	-1,436,000	-620,000	-1,814,000	-716,000	-971,000	-1,211,000	-1,199,000	0	-1,139,000	0	-720,000	-411,000	-391,000	-246,000	-199,000	-448,000	-404,000	-270,000	-484,000	-191,000	-158,000	-173,000	-359,000	0	-253,000	-296,000	-145,000	0	0	-205,000	-224,000	-249,000
free cash flows	34,073,000	-58,228,000	697,000	50,216,000	-4,227,000	-56,262,000	6,200,000	53,511,000	30,887,000	507,000	-29,510,000	26,322,000	31,307,000	-8,861,000	-36,963,000	43,060,000	-64,717,000	9,062,000	-9,665,000	49,272,000	34,317,000	-117,716,000	-2,398,000	19,612,000	16,115,000	4,764,000	28,974,000	21,645,000	29,516,000	16,275,000	-3,331,000	51,257,000	46,054,000			23,015,000	50,166,000	11,000,000	-9,185,000	6,362,000	4,847,000	35,317,000	23,400,000	351,000	5,896,000	22,308,000	28,771,000	3,263,000	11,757,000	13,210,000	18,249,000	1,571,000	10,768,000	6,169,000	11,882,000	1,133,000	10,924,000	11,959,000	3,551,000	533,000	297,000	4,558,000	2,406,000	-5,168,000	348,000	6,508,000	6,669,000	1,492,000	-1,197,000	10,398,000	2,620,000	1,951,000	1,893,000	12,517,000
cash flows from investing activities:
purchase of property, equipment and software	-4,355,000	-4,412,000	-4,514,000	-3,159,000	-3,292,000	-4,930,000	-2,779,000	-3,712,000	-2,309,000	-2,811,000	-2,995,000	-4,515,000	-3,050,000	-1,654,000	-6,754,000	-1,785,000	-1,792,000	-1,443,000	-1,781,000	-1,674,000	-1,211,000	-2,286,000	-3,439,000
purchase of investments	0	-2,201,000	-5,468,000	0				-1,000	-4,198,000							1,940,000	-14,764,000	-18,567,000	-23,444,000	-15,409,000	-26,607,000	0	-23,722,000	-53,685,000	-541,000	-109,000	-8,000	-258,000	-287,000	-628,000	-773,000	-2,724,000	-1,319,000	-1,749,000	-491,000	10,000
proceeds from sales and maturities of investments	2,576,000	7,454,000	5,685,000	12,448,000	264,000	2,317,000	8,290,000	9,547,000	291,000	281,000	233,000	5,904,000	1,465,000	567,000	10,796,000	3,126,000	32,076,000	30,673,000	9,381,000	1,131,000	8,244,000	16,789,000	21,758,000	72,830,000	679,000	15,247,000	15,000	404,000	112,000	780,000	589,000	2,829,000	887,000	1,500,000	5,502,000	292,000
purchase of restricted investments	-602,000	-1,421,000	-33,705,000	-2,429,000	-19,892,000	-3,001,000	-4,649,000	-45,791,000	-9,489,000	-9,729,000	-1,725,000	-701,000	-582,000	-790,000	-2,272,000	-3,000	-730,000	-120,260,000	-132,788,000	-2,460,000	-2,938,000	-27,742,000	-1,828,000	-5,866,000	-701,000	-1,222,000	-2,023,000	-4,878,000	-473,000	-22,099,000	-81,289,000
proceeds from sales and maturities of restricted investments	3,647,000	58,675,000	6,024,000	2,895,000	2,838,000	48,505,000	13,253,000	2,314,000	4,404,000	8,125,000	2,446,000	17,994,000	5,256,000	20,755,000	18,735,000	17,167,000	63,441,000	22,404,000	24,286,000	20,375,000	22,707,000	8,004,000	14,449,000	10,086,000	7,644,000	3,906,000	30,859,000	19,831,000	22,070,000	11,458,000	21,291,000
net cash from investing activities	1,266,000	58,095,000	-31,978,000	9,763,000	-27,984,000	42,891,000	14,115,000	-37,640,000	-11,184,000	-4,322,000	-2,041,000	18,682,000	3,089,000	18,878,000	20,505,000	20,445,000	78,231,000	-87,193,000	-124,346,000	1,963,000	195,000	-5,235,000	7,218,000	20,239,000	4,536,000	14,493,000	27,045,000	14,347,000	20,497,000	-12,843,000	-61,345,000	-26,193,000	-25,282,000	-13,669,000	-29,641,000	2,627,000	-16,916,000	-46,188,000	27,407,000	-11,146,000	-6,199,000	-112,788,000	-18,664,000	-17,279,000	-33,744,000	36,990,000	-4,181,000	-44,567,000	-5,674,000	1,129,000	1,932,000	-2,831,000	1,906,000	2,749,000	8,287,000	-1,919,000	-13,293,000	1,158,000	-1,023,000	-8,581,000	-8,456,000	-5,108,000	9,390,000	-12,168,000	5,214,000	10,278,000	7,326,000	16,027,000	-4,430,000	-1,780,000	-15,422,000	-158,000	-1,540,000	-2,305,000
cash flows from financing activities:
proceeds from credit-line borrowings	0			0	0											0								0	0			0	0			0	0			0	3,568,000	0	11,300,000	16,683,000	28,251,000	2,511,000	0	3,731,000	0	0	0	54,607,000	78,057,000	38,043,000												0	0	0	323,000	0	627,000	939,000	4,101,000	0	1,480,000	323,000	4,879,000	0
payments on credit-line borrowings	0			0	0											0								0	0			0	0			0	0			0	-3,568,000	0	-11,300,000	-19,232,000	-22,479,000	-2,511,000	0	-3,731,000	0	0	0	-54,607,000	-82,589,000	-33,511,000												0	0	0	-323,000	0	-627,000	-939,000	-4,101,000	0	-1,480,000	-323,000	-4,879,000	0
repurchases of common stock	-7,535,000	-8,130,000	-9,160,000		-8,022,000	-7,047,000	-7,056,000		-10,917,000	-10,145,000	-8,030,000
common stock repurchased on vesting of restricted stock units and performance awards	-3,625,000	-70,000	-2,272,000
dividends paid	-2,055,000	-2,048,000	-2,059,000	-2,075,000	-2,086,000	-1,955,000	-1,970,000	-1,984,000	-2,025,000	-2,013,000	-2,067,000	-1,972,000	-2,128,000	-2,195,000	-2,229,000	-2,251,000	-2,269,000	-2,271,000	-2,278,000	-2,295,000	-2,292,000	-2,272,000	-2,262,000	-2,254,000	-2,249,000	-1,853,000	-1,852,000	-1,849,000	-1,846,000	-1,827,000	-1,826,000	-1,827,000	-1,824,000	-1,812,000	-1,813,000	-1,593,000	-1,593,000	-1,587,000	-1,586,000	-1,572,000	-1,570,000	-1,568,000	-1,293,000	-1,291,000	-1,291,000	-1,291,000	-931,000	-922,000	-912,000	-911,000	-771,000	-770,000	-1,098,000	-1,087,000	-911,000	-918,000	-919,000	-918,000	-810,000	-837,000	-837,000	-839,000	-844,000	-829,000	-844,000	-851,000	-863,000	-869,000	-883,000	-888,000	-791,000	-788,000	-789,000
proceeds from exercise of stock options and purchase of espp shares	2,385,000	123,000	693,000
net cash from financing activities	-10,830,000	-10,125,000	-12,798,000	-9,265,000	-12,362,000	-9,392,000	-10,106,000	-7,178,000	-14,171,000	-12,460,000	-10,763,000	-10,159,000	-13,566,000	-22,370,000	-14,088,000	-8,879,000	-7,251,000	-5,695,000	-5,061,000	-7,350,000	-2,975,000	-627,000	-4,778,000	-2,013,000	-4,982,000	-1,853,000	-1,963,000	-1,651,000	-4,462,000	-1,926,000	-1,904,000	-1,874,000	-3,390,000	-1,903,000	-1,840,000	-1,660,000	-9,541,000	-9,142,000	-1,344,000	-6,691,000	4,357,000	36,268,000	-2,056,000	-2,091,000	-1,255,000	-1,435,000	570,000	925,000	-5,014,000	9,227,000	-35,497,000	-599,000	-24,748,000	-1,975,000	-3,815,000	-1,786,000	-956,000	-902,000	-2,115,000	-2,872,000	-902,000	-1,475,000	-586,000	-839,000	-2,996,000	-2,874,000	-2,586,000	-3,079,000	-2,391,000	-3,477,000	-585,000	-680,000	-744,000	-670,000
net decrease in cash, cash equivalents and restricted cash	28,864,000				-41,281,000				7,841,000	-13,464,000	-39,319,000		23,880,000	-10,699,000	-23,792,000		8,055,000												46,476,000	3,860,000	-65,417,000
cash, cash equivalents and restricted cash, beginning of period	0	0	82,588,000	0	0	0	74,841,000	0	0	0	107,378,000	0	0	0	78,629,000	0	0	0	233,837,000	0	0	0	273,341,000	0	0	0	140,702,000	0	0	0	120,205,000
cash, cash equivalents and restricted cash, end of period	28,864,000	-5,846,000	43,023,000	53,873,000	-41,281,000	-17,833,000	87,829,000	12,405,000	7,841,000	-13,464,000	68,059,000	39,360,000	23,880,000	-10,699,000	54,837,000	56,411,000	8,055,000	-82,383,000	96,546,000	45,559,000	32,748,000	-121,292,000	276,822,000	37,838,000	18,214,000	20,733,000	196,556,000	35,578,000	46,476,000	3,860,000	54,788,000
losses recognized on sale of property
net investment amortization			-14,000				-396,000
net increase in cash, cash equivalents and restricted cash			-39,565,000				12,988,000												-137,291,000	45,559,000	32,748,000	-121,292,000	3,481,000	37,838,000	18,214,000	20,733,000	55,854,000
investment amortization and (gains) losses recognized																				244,000	60,000	202,000	81,000	177,000
losses recognized on disposal of property and equipment
proceeds from sale of property and equipment
payments on long-term debt												0	0	0	-3,510,000	-55,000	-55,000	-56,000	-55,000	-55,000	-55,000	-55,000	-55,000	-55,000	-55,000	-56,000	-55,000	-55,000	-55,000	-55,000	-55,000	-55,000	-37,000	-73,000	-56,000	-55,000	-7,555,000	-7,555,000	-55,000	-3,055,000	-55,000	-55,000	-55,000	-55,000	-55,000	-55,000	-55,000	-56,000	-54,000																									0
repurchase of common stock												-8,116,000	-10,560,000	-19,917,000	-8,575,000	-6,512,000	-4,197,000	-3,142,000	-3,436,000	-5,069,000	0	0	-2,987,000																			-2,026,000	-659,000			0	0	0	0	0	0	0	-25,432,000	-951,000	-2,904,000	-868,000	-55,000	0	-1,315,000	-2,035,000	-65,000	-642,000	-176,000	-20,000	-2,174,000	-2,027,000	-2,450,000	-2,458,000	-1,539,000
common stock repurchased on vesting of stock awards				-182,000	-2,802,000	-397,000	-1,456,000	-94,000	-1,590,000	-304,000	-1,005,000	-71,000	-1,178,000	-258,000	-185,000	-61,000	-1,010,000	-287,000	-107,000	-1,000	-928,000	-110,000	-378,000	0
proceeds from exercise of stock options and purchase of espp						7,000	376,000	0
non-cash lease expense					1,568,000	1,597,000	1,711,000		1,756,000	1,758,000	1,756,000		1,737,000	1,701,000	1,798,000		2,000,000	2,065,000	1,872,000		1,849,000	1,821,000	1,724,000		1,734,000	1,736,000	1,773,000
net investment amortization and (gains) losses recognized					189,000
accrued payroll, payroll taxes and related benefits					18,250,000	-5,272,000	22,048,000	-13,073,000	9,294,000	2,563,000	13,944,000	-8,177,000	-50,702,000	-2,102,000	85,897,000	-51,053,000	13,768,000	3,098,000	83,926,000	-55,162,000	24,519,000	1,629,000	6,406,000	-22,905,000	16,023,000	-5,907,000	30,647,000	-34,942,000	8,546,000	-4,566,000	9,099,000	-628,000	15,285,000	-6,511,000	20,383,000	-7,952,000	-25,233,000	-1,815,000	66,767,000	-10,281,000	34,375,000	-13,351,000	27,774,000	-6,290,000	19,484,000	-14,544,000	20,225,000	-2,658,000	19,925,000	-7,965,000	9,148,000	-504,000	16,549,000	-349,000	-7,666,000	-729,000	23,559,000	-14,763,000	4,435,000	1,597,000	16,012,000	-11,891,000	3,122,000	-814,000	7,369,000	-9,027,000	3,468,000	-861,000	5,163,000	-4,709,000	3,474,000	-3,345,000	4,761,000	1,462,000
proceeds from sale of property								3,000
investment amortization and losses recognized								853,000	75,000	231,000	237,000	944,000	315,000	264,000	336,000	380,000	382,000	468,000	203,000
loss recognized on disposal of property and equipment
safety incentives liability								-207,000	-161,000	-154,000	-265,000	-456,000	-255,000	-524,000	-1,038,000	-1,041,000	-1,520,000	-4,371,000	-7,573,000	-4,527,000	-2,413,000	-563,000	-1,620,000	223,000	411,000	388,000	-2,282,000	610,000	536,000	703,000	-1,171,000	973,000	1,475,000	1,880,000	-631,000	-162,000	735,000	2,446,000	563,000	2,648,000	1,267,000	169,000	1,345,000	526,000	-894,000	1,139,000	1,008,000	651,000	446,000	1,164,000	1,137,000	562,000	658,000	461,000	803,000	117,000	-84,000	271,000	512,000	82,000	-278,000	-151,000	-5,000	78,000	-111,000	-269,000	232,000	-974,000	-274,000	-2,154,000	250,000	368,000	-72,000	-15,000
proceeds from exercise of stock options										2,000	339,000	0	300,000	0	411,000	0	280,000	61,000	815,000	70,000	300,000	1,810,000	904,000	296,000	280,000	56,000	122,000													495,000	195,000						660,000	996,000	204,000		79,000	132,000	1,557,000		0	0	5,000						2,000	10,000	9,000
loss recognized on sale or disposal of property and equipment
income taxes receivable																												0	2,329,000	2,418,000	-3,061,000				-3,078,000	0	0	4,007,000	-2,969,000	4,904,000	-2,150,000	1,132,000	-12,553,000	1,596,000	-1,596,000	2,307,000	3,051,000	1,829,000	-7,187,000	3,432,000	0	601,000	100,000	-1,777,000	0			3,460,000	-11,000	-26,000	413,000	171,000	-1,890,000
income taxes payable																									738,000	-890,000	-843,000	1,974,000				-6,781,000	6,607,000	174,000	-3,041,000	-1,768,000	4,726,000			0	0	121,000	-1,989,000	2,431,000	-1,221,000	3,319,000	0	0	-272,000	-2,697,000	2,776,000				1,019,000												-52,000				43,000	631,000	216,000
purchase of property and equipment																									-2,545,000	-3,329,000	-1,798,000	-1,237,000	-925,000	-2,354,000	-1,163,000	-1,075,000	-323,000	-1,387,000	-902,000		-2,655,000	-1,288,000	-1,368,000	-709,000	-656,000	-762,000	-1,436,000	-620,000	-1,814,000	-716,000	-971,000	-1,211,000	-1,199,000		-1,139,000
losses recognized on investments																															35,000
common stock repurchased on vesting of restricted stock units																										0	-178,000	0	-2,784,000	-92,000	-76,000	-7,000	-1,532,000	-66,000	-68,000	0	-393,000	0	-40,000			0
(gains) losses recognized on investments																											-130,000
losses (gains) recognized on investments																												127,000	-2,000				0
excess tax from share-based compensation
customer deposits, long-term liabilities and other assets																												-92,000	-82,000	-10,000	-17,000	9,000	30,000	294,000	-474,000	-919,000	356,000	198,000	297,000	73,000	205,000	-1,683,000	64,000	217,000	74,000	-960,000	357,000	-156,000	240,000	225,000	77,000	37,000	19,000	143,000	92,000	-19,000	42,000	-6,000	1,000	9,000	10,000
excess tax benefits from share-based compensation																																					0	0	265,000	55,000	15,000		333,000	109,000	15,000		896,000	907,000	280,000
proceeds from exercise of stock options and vesting of restricted stock units																													223,000	48,000	53,000		3,000	48,000	97,000		0								76,000
gains recognized on investments
purchase of restricted cash and investments																																-131,102,000	-244,142,000	-343,734,000	-359,331,000	-58,638,000
proceeds from sales and maturities of restricted cash and investments																																105,879,000	219,615,000	331,701,000	325,581,000	62,777,000
net increase in cash and cash equivalents																																24,265,000			-32,339,000	23,982,000			18,246,000		3,661,000				-27,289,000				2,268,000	23,566,000				7,354,000							-8,577,000	-1,834,000	11,368,000	-18,002,000	2,925,000	13,912,000	11,662,000							9,791,000
cash and cash equivalents, beginning of period																																0	0	0	50,768,000		0	0	25,218,000	0	11,544,000		0	0	93,557,000		0	0	45,747,000		0	0	49,571,000		0	0	30,924,000		0	0	36,671,000		0	0	42,214,000		0	-53,002,000	62,779,000		0	0	69,874,000
cash and cash equivalents, end of period																																24,265,000	17,705,000	-564,000	18,429,000		26,364,000	-43,042,000	43,464,000	-10,766,000	15,205,000		4,116,000	-18,399,000	66,268,000		26,131,000	-39,168,000	48,015,000		-14,177,000	-1,859,000	38,217,000		16,745,000	-2,326,000	27,798,000		817,000	-10,650,000	28,094,000		11,368,000	-18,002,000	45,139,000		11,662,000	-38,266,000	54,906,000		-13,387,000	1,318,000	69,707,000
excess tax benefit from share-based compensation																																				518,000	0	0	-265,000	-55,000	-15,000	-121,000	-333,000	-109,000	-15,000
net decrease in cash and cash equivalents																																											4,116,000				26,131,000					-1,859,000	-11,354,000			-2,326,000	-3,126,000		817,000										-7,873,000				-167,000
reconciliations of net income to net cash used by operating activities:
gain recognized on investments
net cash used by operating activities																																			-858,000
loss recognized on sale of property
changes in certain assets and liabilities:
purchase of equipment and software
proceeds from the issuance of long-term debt
commitment fee from the issuance of long-term debt
proceeds from the exercise of stock options																																																																		4,000	716,000	213,000	8,000	3,000	57,000	12,000	13,000	5,000
cash and cash equivalents, beginning of year
cash and cash equivalents, end of year
losses recognized on sale of property and equipment
workers’ compensation claims liabilities																																					14,881,000	11,907,000	9,468,000	7,346,000	6,283,000	7,639,000	85,837,000	2,371,000	7,691,000	16,464,000	11,437,000	7,331,000	6,648,000	8,828,000	5,896,000	4,090,000	1,849,000	8,630,000	2,399,000	1,250,000	560,000	803,000	789,000	715,000	987,000	-114,000	341,000	11,867,000	817,000	-736,000	913,000	1,522,000	703,000	3,274,000	-519,000	-660,000	-946,000	-3,215,000
cash flows used in investing activities:
cash flows used in financing activities:
losses recognized on marketable securities																																								-1,000	2,000				1,000																				134,000				10,000
purchase of marketable securities																																						-77,000	-207,000	-861,000	-1,454,000	-3,998,000	-10,447,000	-9,053,000	-14,936,000	-14,826,000	-4,210,000	-29,612,000	-11,269,000	-4,580,000	-6,646,000	-8,867,000	-13,446,000	-17,267,000	-28,035,000	-16,220,000	-16,490,000	-11,438,000	-4,075,000	-14,616,000	-5,078,000											0	-2,000
proceeds from sales and maturities of marketable securities																																						3,848,000	178,000	22,546,000	24,651,000	3,852,000	2,344,000	4,111,000	2,934,000	2,110,000	967,000	50,122,000	7,651,000	6,514,000	9,752,000	6,890,000	16,034,000	20,666,000	37,028,000	14,976,000	3,586,000	12,550,000	3,828,000	6,342,000	399,000	4,149,000	15,200,000	2,165,000	6,004,000	9,294,000	9,526,000
purchase of restricted certificates of deposit																																										-93,392,000	0			-12,789,000	0
proceeds from maturities of restricted certificates of deposit
purchase of restricted marketable securities																																						-52,611,000	-26,830,000	-34,551,000	-29,932,000	-23,998,000	-10,122,000	-6,570,000	-20,938,000	-4,222,000	-1,581,000	-4,064,000	-1,530,000	-4,060,000	-1,859,000	-1,996,000	-2,684,000	-2,151,000	-2,897,000	-1,870,000	-2,109,000	-431,000	-2,723,000	-49,000	-4,327,000	39,000	-1,419,000	-926,000	-1,638,000							-743,000	-1,104,000
proceeds from maturities of restricted marketable securities																																						3,940,000	55,634,000	2,429,000	1,192,000	5,510,000	997,000	3,007,000	1,010,000	3,489,000	1,614,000	4,142,000	673,000	4,301,000	1,824,000	1,949,000	2,722,000	1,912,000	2,582,000	1,441,000	1,919,000	925,000	2,351,000	12,000	1,409,000	749,000	1,248,000	775,000	1,207,000	760,000	937,000	792,000	901,000	989,000	1,030,000	790,000	1,017,000	774,000
(gains) losses recognized on marketable securities																																							-1,000																					-105,000	-102,000	-59,000											11,000	44,000
proceeds from exercise of stock options vesting of restricted stock units																																							72,000
losses (gains) recognized on marketable securities																																										1,000	1,000																							100,000					34,000
gain recognized on sale and leaseback																																										0	0	0	0	1,000	0	-31,000	-30,000	-30,000	-31,000	-31,000	-30,000	-30,000	-31,000	-31,000	-30,000	-30,000	-31,000	-31,000	-30,000	-30,000	-31,000	-30,000	-31,000				-31,000	-30,000	-31,000	-30,000	-31,000	-30,000
share based compensation																																																		205,000	205,000	145,000	140,000	140,000	140,000	137,000	55,000	55,000	53,000	52,000	32,000	25,000	25,000	25,000	25,000
proceeds from the exercise of stock options and vesting of restricted stock units
redemption of mandatorily redeemable preferred stock																																														0				0
supplemental schedule of noncash financing activities:
issuance of mandatorily redeemable preferred stock																																														0	0	0	0	0	0	0	34,800,000
gains recognized on marketable securities																																														0	0	-1,000	0	-3,000	-1,000	1,000	-1,000	47,000	1,000	0	-100,000
issuance of long-term debt
changes in certain assets and liabilities, net of amounts purchased in acquisitions:
cash paid for acquisitions, including other direct costs																																																																		0	-2,022,000	-1,000	-3,837,000	-1,677,000
purchase of property and equipment, net of amounts purchased in acquisitions																																																					-720,000	-411,000	-391,000	-246,000	-199,000	-448,000	-404,000	-270,000	-484,000	-191,000	-158,000	-173,000	-359,000
supplemental schedule of noncash investing activities:
acquisitions of other businesses:
cost of acquisitions in excess of fair market value of net assets acquired																																																										0	0	0	357,000					0	2,022,000	1,000	3,807,000	1,649,000
intangible assets acquired																																																						0	0			0	0	0	15,000					0	0	0	15,000	20,000				0
tangible assets acquired																																																						0	0			0	0	0	3,000					0	0	0	15,000	8,000				0
net cash paid for acquisitions																																																						0	0			0	0	0	375,000					0	2,022,000	1,000	3,837,000	1,677,000
tax benefit of stock option exercises																																																			-5,000	39,000	225,000	14,000	0	0	13,000	3,000				4,000	432,000	0	13,000	0	11,000	35,000	23,000	12,000	149,000	96,000	32,000	113,000
cash paid for acquisitions																																																							0				0	0	-375,000
cost of acquisitions in excess of fair value of net assets acquired																																																							0
purchase of trading marketable securities
proceeds from sales of trading marketable securities
customer deposits and other assets																																																														-981,000	-36,000	-32,000	-68,000	5,000	11,000	-56,000	-45,000	17,000	409,000	-171,000	293,000	932,000
less stock issued in connection with acquisitions
proceeds from sales of marketable securities																																																																										0
purchases of marketable securities																																																																			0	0	-31,000
gains recognized on sale and leaseback																																																																			-31,000
purchases of property and equipment, net of amounts purchased in acquisitions																																																																			-253,000	-296,000	-145,000
purchases of restricted marketable securities																																																																			-862,000	-1,490,000	-1,349,000
acquisition of other businesses:
proceeds from maturities of marketable securities																																																																										0
proceeds from issuance of common stock
less stock issued in connection with acquisition
cash paid for acquisition, including other direct costs																																																																								0	-500,000
purchase of property and equipment, net of amounts purchased in acquisition																																																																								-205,000	-224,000	-249,000
cost of acquisition in excess of fair market value of net assets acquired																																																																								0	500,000
net cash paid for acquisition																																																																								0	500,000
reconciliations of net income to net cash from
operating activities:
changes in certain assets and liabilities, net of amounts purchased
in acquisitions:
other long-term liabilities
proceeds from issuance of debt

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