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Toast, Inc.
(NYSE:TOST) 

TOST stock logo

Toast, Inc. is a cloud-based restaurant software company based in Boston, Massachusetts. The company provides a restaurant management and point of sale system built on the Android operating system. Toast was founded in Cambridge, Massachusetts in 2012 by Steve Fredette, Aman Narang, and Jonathan Gri...

Founded: 2012
IPO Price: $40 (Sep 22, 2021)
Full Time Employees: 4,500
Co-Founder: Steve Fredette
CEO: Chris Comparato  
Sector: Technology
Industry: Software - Infrastructure

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At a glance:
  • Payments-Led Revenue Growth Continues: Toast’s revenue trajectory remains driven primarily by payment processing volume and continued expansion of its customer base across restaurants and food-service operators.
  • Improving Profitability and Operating Leverage: Margins have been trending upward as the company scales, with operating expense discipline and a higher mix of software/services contributing to better profitability.
  • Subscription and SaaS Attach Rates Support Higher-Margin Mix: Broader adoption of add-on modules (e.g., payroll, inventory, marketing, delivery integrations) increases recurring software revenue and can lift gross margin over time.
  • Restaurant End-Market Sensitivity Remains a Key Risk: Toast’s performance is tied to restaurant transaction volumes; consumer demand softness, restaurant closures, or pricing pressure can impact GPV growth and retention.
  • Competitive POS Landscape Requires Continued Innovation: Competition from other POS and payments platforms keeps pricing and feature innovation in focus, making product differentiation and customer support critical to sustaining growth.
Bull Thesis:
  • Dominant Market Position & High Switching Costs: Toast has established a strong foothold as a leading technology platform for restaurants, particularly within the SMB segment. Its integrated hardware and software solutions create high switching costs for customers, leading to strong retention rates once adopted.
  • Expanding Product Ecosystem & ARPU Growth: Beyond its core POS system, Toast continues to expand its suite of integrated solutions, including payroll, lending, online ordering, marketing, and supply chain management. This strategy increases the average revenue per user (ARPU) and further embeds Toast into its customers' operations, enhancing stickiness.
  • Large Untapped Market & International Potential: The restaurant industry globally is vast and still largely underserved by modern, integrated technology solutions. Toast has significant room for growth by penetrating more of the existing market and has nascent opportunities for international expansion, broadening its total addressable market (TAM).
  • Recurring Revenue Model & Operational Leverage: Toast operates on a subscription-based SaaS model, providing predictable and recurring revenue streams. As the company scales its customer base, it stands to benefit from increasing operational leverage, where fixed costs are spread across more customers, leading to improving gross margins and a clearer path to profitability.
Bear Thesis:
  • Intense Competition & Pricing Pressure: The restaurant technology market is highly competitive, with well-funded players like Square (Block), Lightspeed, Clover, and Oracle, as well as numerous niche solutions. This intense competition can lead to pricing pressure, higher customer acquisition costs, and potential market share erosion.
  • Persistent Unprofitability & Cash Burn: Despite strong revenue growth, Toast continues to report significant net losses and negative free cash flow. Investors may grow impatient if the company does not demonstrate a clear and accelerated path to sustainable profitability and positive cash generation, especially in a higher interest rate environment.
  • Macroeconomic Headwinds for Restaurants: The restaurant industry is highly sensitive to economic downturns, inflation, labor shortages, and changes in consumer spending habits. These macroeconomic factors can lead to increased restaurant closures, reduced spending on new technology, and higher churn rates for Toast's customer base.
  • High Customer Acquisition Costs (CAC): Toast's sales-led model, particularly when targeting smaller independent restaurants, can be expensive. Maintaining high growth rates while simultaneously managing and reducing customer acquisition costs remains a significant challenge, impacting the company's overall profitability timeline.
Main Competitors:
  • Block, Inc. ($SQ) (Square for Restaurants), Directly competes with Toast by offering a comprehensive cloud-based POS system, integrated payment processing, online ordering, and various business management tools specifically tailored for restaurants, particularly small to medium-sized establishments. Square leverages its broader ecosystem of financial services and hardware.
  • Lightspeed Commerce Inc. ($LSPD) (Lightspeed Restaurant), Provides an all-in-one cloud-based POS and restaurant management platform, including payments, inventory management, analytics, and online ordering. Lightspeed targets a similar range of restaurants as Toast, from independent eateries to multi-location businesses, often through strategic acquisitions of other restaurant tech companies.
  • Fiserv, Inc. (Clover) ($FI) (Clover POS systems), Clover, a subsidiary of Fiserv, offers a popular suite of Android-based POS hardware and software solutions, integrated with payment processing. It competes with Toast by providing flexible, user-friendly systems often distributed through banks and payment processors, appealing to a wide array of small businesses, including restaurants.
  • Shift4 Payments, Inc. ($FOUR) (Harbortouch POS, Shift4 Payments), Primarily a payment processing giant, Shift4 also offers its own POS systems like Harbortouch and integrates with many third-party POS providers. It competes with Toast on payment processing fees and by offering bundled POS solutions, often with aggressive pricing models, targeting various restaurant sizes.
Moat:
Toast operates in a highly competitive and fragmented restaurant technology market. Its primary moat lies in its deeply integrated, cloud-native, end-to-end platform specifically designed for restaurants, encompassing POS, payments, online ordering, labor, and inventory management. This specialization allows for tailored features and workflows that generalist POS systems may lack. Competition comes from various angles: other all-in-one cloud POS providers (like Square and Lightspeed), legacy on-premise systems (like NCR Aloha), payment processors bundling basic POS (like Clover and Shift4), and specialized software providers for specific restaurant functions. Toast's challenge is to continue innovating its ecosystem, maintaining its restaurant-centric focus, and demonstrating superior value and customer support to justify its pricing model against competitors who may offer lower-cost alternatives or niche solutions.
Income Statements:
Quarterly
Annual
    Unit: USD2025-12-31 2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 
                      
      revenue:
                      
      subscription services
    256,000,000 244,000,000 227,000,000 209,000,000 200,000,000 189,000,000 166,000,000 151,000,000 142,000,000 131,000,000 121,000,000 107,000,000 94,000,000 90,000,000 76,000,000 63,000,000 55,156,000 45,803,000 
      financial technology solutions
    1,334,000,000 1,345,000,000 1,276,000,000 1,082,000,000 1,090,000,000 1,067,000,000 1,023,000,000 873,000,000 851,000,000 856,000,000 808,000,000 673,000,000 640,000,000 628,000,000 562,000,000 438,000,000 422,301,000 404,224,000 
      hardware and professional services
    43,000,000 44,000,000 47,000,000 46,000,000 48,000,000 49,000,000 53,000,000 51,000,000           
      total revenue
    1,633,000,000 1,633,000,000 1,550,000,000 1,337,000,000 1,338,000,000 1,305,000,000 1,242,000,000 1,075,000,000 1,036,000,000 1,032,000,000 978,000,000 819,000,000 768,000,000 752,000,000 675,000,000 535,000,000 514,873,000 486,379,000 
      yoy
    22.05% 25.13% 24.80% 24.37% 29.15% 26.45% 26.99% 31.26% 34.90% 37.23% 44.89% 53.08% 49.16% 54.61%     
      qoq
    0.00% 5.35% 15.93% -0.07% 2.53% 5.07% 15.53% 3.76% 0.39% 5.52% 19.41% 6.64% 2.13% 11.41% 26.17% 3.91% 5.86%  
      costs of revenue:
                      
      amortization of acquired intangible assets
    2,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000       
      total costs of revenue
    1,210,000,000 1,201,000,000 1,158,000,000 991,000,000 1,005,000,000 983,000,000 956,000,000 826,000,000 810,000,000 806,000,000 770,000,000 645,000,000 610,000,000 601,000,000 562,000,000 446,000,000 438,901,000 403,125,000 
      gross profit
    423,000,000 432,000,000 392,000,000 346,000,000 333,000,000 322,000,000 286,000,000 249,000,000 226,000,000 226,000,000 208,000,000 174,000,000 158,000,000 151,000,000 113,000,000 89,000,000 75,972,000 83,254,000 
      yoy
    27.03% 34.16% 37.06% 38.96% 47.35% 42.48% 37.50% 43.10% 43.04% 49.67% 84.07% 95.51% 107.97% 81.37%     
      qoq
    -2.08% 10.20% 13.29% 3.90% 3.42% 12.59% 14.86% 10.18% 0.00% 8.65% 19.54% 10.13% 4.64% 33.63% 26.97% 17.15% -8.75%  
      gross margin %
    25.90% 26.45% 25.29% 25.88% 24.89% 24.67% 23.03% 23.16% 21.81% 21.90% 21.27% 21.25% 20.57% 20.08% 16.74% 16.64% 14.76% 17.12% 
      operating expenses:
                      
      sales and marketing
    153,000,000 144,000,000 141,000,000 133,000,000 130,000,000 119,000,000 115,000,000 107,000,000 102,000,000 100,000,000 100,000,000 99,000,000 87,000,000 84,000,000 77,000,000 71,000,000 59,520,000 56,622,000 
      research and development
    97,000,000 102,000,000 91,000,000 84,000,000 93,000,000 89,000,000 87,000,000 83,000,000 94,000,000 87,000,000 92,000,000 85,000,000 79,000,000 74,000,000 67,000,000 62,000,000 50,022,000 39,700,000 
      general and administrative
    84,000,000 102,000,000 79,000,000 79,000,000 78,000,000 80,000,000 75,000,000 74,000,000 86,000,000 98,000,000 96,000,000 82,000,000 91,000,000 78,000,000 68,000,000 57,000,000 83,905,000 40,633,000 
      restructuring expenses
    4,000,000  1,000,000 7,000,000   4,000,000 41,000,000           
      total operating expenses
    338,000,000 348,000,000 312,000,000 303,000,000 301,000,000 288,000,000 281,000,000 305,000,000 282,000,000 285,000,000 288,000,000 266,000,000 257,000,000 236,000,000 212,000,000 190,000,000 193,447,000 136,955,000 
      income from operations
    85,000,000 84,000,000 80,000,000 43,000,000 32,000,000 34,000,000 5,000,000 -56,000,000 -56,000,000 -59,000,000 -80,000,000 -92,000,000 -99,000,000 -85,000,000 -99,000,000 -101,000,000 -117,475,000 -53,701,000 
      yoy
    165.63% 147.06% 1500.00% -176.79% -157.14% -157.63% -106.25% -39.13% -43.43% -30.59% -19.19% -8.91% -15.73% 58.28%     
      qoq
    1.19% 5.00% 86.05% 34.38% -5.88% 580.00% -108.93% 0.00% -5.08% -26.25% -13.04% -7.07% 16.47% -14.14% -1.98% -14.02% 118.76%  
      operating margin %
    5.21% 5.14% 5.16% 3.22% 2.39% 2.61% 0.40% -5.21% -5.41% -5.72% -8.18% -11.23% -12.89% -11.30% -14.67% -18.88% -22.82% -11.04% 
      other income:
                      
      interest income
    15,000,000 13,000,000 11,000,000 12,000,000 12,000,000 9,000,000 10,000,000 10,000,000 10,000,000 10,000,000 9,000,000 8,000,000 6,000,000 3,000,000 1,000,000  15,250 8,000 
      change in fair value of warrant liability
    1,000,000 7,000,000 -8,000,000 3,000,000 -12,000,000 -1,000,000 -1,000,000 -36,000,000 8,000,000 18,000,000 -26,000,000 3,000,000       
      other income
         15,000,000       2,000,000 1,000,000  -1,000,000 10,500 -39,000 
      income before taxes
    61,250,000 104,000,000 83,000,000 58,000,000 -2,500,000 57,000,000 14,000,000            
      income tax benefit
     1,000,000 -3,000,000 -2,000,000               
      net income
    101,000,000 105,000,000 80,000,000 56,000,000 32,000,000 56,000,000 14,000,000 -83,000,000 -36,000,000 -31,000,000 -98,000,000 -81,000,000 -100,000,000 -98,000,000 -54,000,000 -23,000,000 147,000 -252,497,000 
      yoy
    215.63% 87.50% 471.43% -167.47% -188.89% -280.65% -114.29% 2.47% -64.00% -68.37% 81.48% 252.17% -68127.21% -61.19%     
      qoq
    -3.81% 31.25% 42.86% 75.00% -42.86% 300.00% -116.87% 130.56% 16.13% -68.37% 20.99% -19.00% 2.04% 81.48% 134.78% -15746.26% -100.06%  
      net income margin %
    6.18% 6.43% 5.16% 4.19% 2.39% 4.29% 1.13% -7.72% -3.47% -3.00% -10.02% -9.89% -13.02% -13.03% -8.00% -4.30% 0.03% -51.91% 
      net income per share
                    0.54 -1.05 
      basic
    0.17 0.18 0.14 0.1    -0.15 -0.06 -0.06 -0.19 -0.15 -0.2 -0.19 -0.11 -0.05   
      diluted
    0.17 0.16 0.13 0.09    -0.15 -0.07 -0.09 -0.19 -0.16 -0.18 -0.19 -0.11 -0.2   
      weighted-average shares used for eps calculation
                    289,584,001 239,358,805 
      basic
    582 585 580 575 559 563 556 547 532 535,219,532 529,226,266 524,099,376 511,754,986 513,719,867 509,532,418 505,378,195   
      diluted
    607 609 605 603 591 590 587 547 533 536,534,932 529,226,266 524,876,023 512,243,106 513,719,867 509,532,418 507,037,246   
      income tax expense
        -750,000 -1,000,000  -1,000,000           
      earnings per share attributable to common stockholders:
                      
      basic
        -0.005 0.1 0.03            
      diluted
        -0.005 0.07 0.02            
      income before income taxes
           -82,000,000           
      hardware
            26,500,000 34,000,000 41,000,000 31,000,000 27,000,000 27,000,000 30,000,000 29,000,000 31,995,000 31,051,000 
      professional services
            6,750,000 11,000,000 8,000,000 8,000,000 7,000,000 7,000,000 7,000,000 5,000,000 5,421,000 5,301,000 
      loss before benefit for income taxes
            -52,250,000 -31,000,000         
      benefit for income taxes
            -250,000          
      income before provision for income taxes
              -97,000,000 -81,000,000    -23,000,000   
      provision for income taxes
              -1,000,000        
      amortization of acquired technology and customer assets
                1,000,000 1,000,000 1,000,000 1,000,000 853,000 1,180,000 
      change in fair value of warrant liabilities
                25,500,000 -21,000,000 44,000,000 79,000,000 -53,720,250 -198,389,000 
      change in fair value of derivative liability
                    281,000  
      loss on debt extinguishment
                    -217,000  
      loss before benefit from income taxes
                -98,000,000 -102,000,000 -54,000,000  -122,692,500 -252,368,000 
      benefit from income taxes
                -2,000,000 4,000,000   -623,000 -129,000 
      interest expense
                    403,000 -247,000 
      net income per share
                    0.54 -1.05 
      weighted-average shares used for eps calculation
                    289,584,001 239,358,805 
      other comprehensive income:
                      
      foreign currency translation
                    -45.75 -69 
      comprehensive loss
                    -121,832.5 -252,566 
    Balance Sheets:
    Quarterly
    Annual
      Unit: USD2025-12-31 2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 
                        
        assets:
                        
        current assets:
                        
        cash and cash equivalents
      1,353,000,000 1,357,000,000 1,194,000,000 1,005,000,000 903,000,000 761,000,000 691,000,000 578,000,000 605,000,000 514,000,000 488,000,000 451,000,000 547,000,000 644,000,000 697,000,000 757,000,000 809,000,000 1,301,619,000 
        marketable securities
      638,000,000 500,000,000 508,000,000 484,000,000 514,000,000 511,000,000 528,000,000 537,000,000 519,000,000 516,000,000 502,000,000 499,000,000 474,000,000 409,000,000 482,000,000 453,000,000 457,000,000  
        accounts receivable
      127,000,000 121,000,000 121,000,000 118,000,000 115,000,000 105,000,000 101,000,000 86,000,000 69,000,000 95,000,000 115,000,000 97,000,000 77,000,000 78,000,000 68,000,000 56,000,000 55,000,000 52,730,000 
        inventories
      114,000,000 104,000,000 103,000,000 111,000,000 118,000,000 106,000,000 110,000,000 120,000,000 118,000,000 98,000,000 107,000,000 112,000,000 110,000,000 95,000,000 62,000,000 44,000,000 42,000,000 38,665,000 
        other current assets
      437,000,000 413,000,000 391,000,000 404,000,000 325,000,000 319,000,000 309,000,000 330,000,000 259,000,000          
        total current assets
      2,669,000,000 2,495,000,000 2,317,000,000 2,122,000,000 1,975,000,000 1,802,000,000 1,739,000,000 1,651,000,000 1,570,000,000 1,480,000,000 1,455,000,000 1,408,000,000 1,407,000,000 1,402,000,000 1,486,000,000 1,477,000,000 1,485,000,000 1,496,915,000 
        property and equipment
      105,000,000 100,000,000 96,000,000 93,000,000 98,000,000 95,000,000 90,000,000 82,000,000 75,000,000 69,000,000 61,000,000 70,000,000 61,000,000 54,000,000 45,000,000 42,000,000 41,000,000 42,381,000 
        operating lease right-of-use assets
      27,000,000 23,000,000 22,000,000 23,000,000 25,000,000 31,000,000 33,000,000 34,000,000 36,000,000 23,000,000 25,000,000 75,000,000 77,000,000 74,000,000 74,000,000 79,000,000 79,000,000  
        intangible assets
      14,000,000 16,000,000 17,000,000 19,000,000 20,000,000 22,000,000 23,000,000 25,000,000 26,000,000 28,000,000 30,000,000 31,000,000 29,000,000 31,000,000 13,000,000 15,000,000 16,000,000 17,188,000 
        goodwill
      113,000,000 113,000,000 113,000,000 113,000,000 113,000,000 113,000,000 113,000,000 113,000,000 113,000,000 113,000,000 113,000,000 113,000,000 107,000,000 107,000,000 74,000,000 74,000,000 74,000,000 74,738,000 
        restricted cash
      71,000,000 76,000,000 63,000,000 67,000,000 59,000,000 56,000,000 58,000,000 57,000,000 55,000,000 49,000,000 43,000,000 36,000,000 28,000,000    8,000,000 2,694,000 
        other non-current assets
      146,000,000 148,000,000 139,000,000 127,000,000 118,000,000 108,000,000 99,000,000 90,000,000 83,000,000 13,000,000 16,000,000 18,000,000 14,000,000 37,000,000 24,000,000 17,000,000 6,000,000 3,776,000 
        total non-current assets
      476,000,000 476,000,000 450,000,000 442,000,000 433,000,000 425,000,000 416,000,000 401,000,000 388,000,000 354,000,000 340,000,000 387,000,000 354,000,000 339,000,000 264,000,000 257,000,000 250,000,000 160,338,000 
        total assets
      3,145,000,000 2,971,000,000 2,767,000,000 2,564,000,000 2,408,000,000 2,227,000,000 2,155,000,000 2,052,000,000 1,958,000,000 1,834,000,000 1,795,000,000 1,795,000,000 1,761,000,000 1,741,000,000 1,750,000,000 1,734,000,000 1,735,000,000 1,657,253,000 
        liabilities and stockholders' equity
                        
        current liabilities:
                        
        accounts payable
      47,000,000 50,000,000 49,000,000 48,000,000 37,000,000 30,000,000 33,000,000 49,000,000 32,000,000 27,000,000 42,000,000 36,000,000 30,000,000 28,000,000 37,000,000 29,000,000 40,000,000 33,696,000 
        deferred revenue
      68,000,000 63,000,000 60,000,000 58,000,000 59,000,000 62,000,000 62,000,000 50,000,000 39,000,000 38,000,000 41,000,000 43,000,000 39,000,000 40,000,000 43,000,000 42,000,000 44,000,000  
        accrued expenses and other current liabilities
      854,000,000 798,000,000 785,000,000 738,000,000 715,000,000 656,000,000 641,000,000 614,000,000 592,000,000 499,000,000 493,000,000 444,000,000 413,000,000 376,000,000 363,000,000 315,000,000 246,000,000 206,218,000 
        total current liabilities
      969,000,000 911,000,000 894,000,000 844,000,000 811,000,000 748,000,000 736,000,000 713,000,000 663,000,000 574,000,000 584,000,000 538,000,000 496,000,000 457,000,000 457,000,000 404,000,000 352,000,000 286,779,000 
        warrants to purchase common stock
      19,000,000 20,000,000 27,000,000 19,000,000 22,000,000 27,000,000 101,000,000 100,000,000 64,000,000 72,000,000 90,000,000 65,000,000 68,000,000 61,000,000 40,000,000 84,000,000 181,000,000 308,195,000 
        operating lease liabilities, non-current
      20,000,000 18,000,000 19,000,000 22,000,000 24,000,000    33,000,000 22,000,000 25,000,000 77,000,000 80,000,000 81,000,000 78,000,000 77,000,000 77,000,000  
        other long-term liabilities
      13,000,000 8,000,000 9,000,000 6,000,000 6,000,000 5,000,000 6,000,000 6,000,000 4,000,000 3,000,000 5,000,000 11,000,000 12,000,000 15,000,000 16,000,000 18,000,000 22,000,000 23,867,000 
        total liabilities
      1,021,000,000 957,000,000 949,000,000 891,000,000 863,000,000 807,000,000 872,000,000 849,000,000 764,000,000 685,000,000 716,000,000 697,000,000 663,000,000 622,000,000 600,000,000 591,000,000 644,000,000 647,779,000 
        commitments & contingencies
                        
        stockholders’ equity:
                        
        preferred stock - par value 0.000001; 100 million shares authorized, no shares issued or outstanding
                        
        common stock
                        
        accumulated other comprehensive income
      2,000,000 3,000,000 2,000,000   3,000,000            45,000 
        additional paid-in capital
      3,384,000,000 3,374,000,000 3,284,000,000 3,221,000,000 3,150,000,000 3,053,000,000 2,976,000,000 2,910,000,000 2,817,000,000 2,738,000,000 2,637,000,000 2,556,000,000 2,477,000,000 2,400,000,000 2,334,000,000 2,271,000,000  2,113,107,000 
        accumulated deficit
      -1,262,000,000 -1,363,000,000 -1,468,000,000 -1,548,000,000 -1,604,000,000 -1,636,000,000 -1,692,000,000 -1,706,000,000 -1,623,000,000 -1,587,000,000 -1,556,000,000 -1,458,000,000 -1,377,000,000 -1,277,000,000 -1,179,000,000 -1,125,000,000  -1,103,013,000 
        total stockholders’ equity
      2,124,000,000 2,014,000,000 1,818,000,000 1,673,000,000 1,545,000,000 1,420,000,000 1,283,000,000 1,203,000,000 1,194,000,000 1,149,000,000 1,079,000,000 1,098,000,000 1,098,000,000 1,119,000,000 1,150,000,000 1,143,000,000  1,009,474,000 
        total liabilities and stockholders’ equity
      3,145,000,000 2,971,000,000 2,767,000,000 2,564,000,000 2,408,000,000 2,227,000,000 2,155,000,000 2,052,000,000 1,958,000,000 1,834,000,000 1,795,000,000 1,795,000,000 1,761,000,000 1,741,000,000 1,750,000,000 1,734,000,000   
        liabilities and stockholders’ equity:
                        
        commitments and contingencies
                        
        preferred stock, par value 0.000001 per share; 100 million shares authorized; no shares issued or outstanding
                        
        preferred stock, par value 0.000001 per share; 100 million shares authorized, no shares issued or outstanding
                        
        accumulated other comprehensive loss
          -1,000,000  -1,000,000 -1,000,000  -2,000,000 -2,000,000  -2,000,000 -4,000,000 -5,000,000 -3,000,000   
        operating lease liabilities
           27,000,000 29,000,000 30,000,000  10,000,000 8,000,000 15,000,000 14,000,000 13,000,000 14,000,000 18,000,000 22,000,000  
        preferred stock - par value 0.000001; 100 shares authorized, no shares issued or outstanding
                        
        liabilities and stockholders’ equity
                        
        treasury stock
                       -665,000 
        deferred costs
               56,000,000 52,000,000 47,000,000 44,000,000 40,000,000 36,000,000 32,000,000 30,000,000  
        prepaid expenses and other current assets
               201,000,000 191,000,000 202,000,000 155,000,000 136,000,000 141,000,000 135,000,000 92,000,000 79,561,000 
        deferred costs, non-current
               59,000,000 52,000,000 44,000,000 38,000,000 36,000,000 34,000,000 30,000,000 25,000,000  
        deferred revenue, non-current
               14,000,000 12,000,000 6,000,000 7,000,000 8,000,000 9,000,000 8,000,000 12,000,000  
        preferred stock- par value 0.000001; 100,000,000 shares authorized, no shares issued or outstanding
                        
        class a common stock, 0.000001 par value...
                        
        class b common stock, 0.000001 par value...
                        
        class a common stock
                        
        class b common stock
                        
        security deposits
                      1,000,000 806,000 
        liabilities, convertible preferred stock and stockholders’ deficit
                        
        long-term debt
                        
        derivative liabilities
                        
        warrants to purchase preferred stock
                        
        deferred rent, non-current
                        
        convertible preferred stock, 0.000001 par value— 0 and 257,245,680 shares authorized, 0 and 253,832,025 shares issued and outstanding at december 31, 2021 and 2020, respectively; total liquidation value of 0 and 850 at december 31, 2021 and 2020, respectively
                        
        stockholders’ equity
                        
        merchant cash advances and loans receivable, net of allowance for uncollectible loans of 3,668 and 4,454, respectively, at september 30, 2021 and december 31, 2020
                       409,000 
        costs capitalized to obtain revenue contracts
                       23,931,000 
        non-current costs capitalized to obtain revenue contracts
                       18,755,000 
        liabilities, convertible preferred stock and stockholders’ equity
                        
        current portion of deferred revenue
                       46,865,000 
        deferred revenue, net of current portion
                       12,832,000 
        deferred rent, net of current portion
                       16,106,000 
        total long-term liabilities
                       361,000,000 
        convertible preferred stock, 0.000001 par value—no shares authorized, issued or outstanding as of september 30, 2021; 257,245,680 authorized and 253,832,025 shares issued and outstanding at december 31, 2020; total liquidation value of 849,970 at december 31, 2020.
                        
        total liabilities, convertible preferred stock and stockholders’ equity
                       1,657,253,000 
      Cashflow Statements:
      Quarterly
      Annual
        Unit: USD2025-12-31 2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 
                         
          cash flows from operating activities:
                         
          net income
        101,000,000 105,000,000 80,000,000 56,000,000              
          adjustments to reconcile net income to net cash from operating activities:
                         
          depreciation and amortization
        16,000,000 13,000,000 16,000,000 19,000,000 11,000,000 12,000,000 12,000,000 11,000,000 10,000,000 8,000,000 8,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 5,383,000 
          stock-based compensation expense
        56,000,000 66,000,000 60,000,000 60,000,000 60,000,000 60,000,000 67,000,000 66,000,000 71,000,000 71,000,000 72,000,000 63,000,000 61,000,000 57,000,000    
          amortization of deferred contract acquisition costs
        26,000,000 25,000,000 25,000,000 23,000,000 23,000,000 21,000,000 19,000,000 19,000,000          
          change in fair value of warrant liability
        -1,000,000 -7,000,000 8,000,000 -3,000,000 12,000,000 1,000,000 36,000,000 -8,000,000 -18,000,000 26,000,000 -3,000,000      
          credit loss expense
        25,000,000 26,000,000 18,000,000 22,000,000 20,000,000 18,000,000 17,000,000 15,000,000 20,000,000 19,000,000 12,000,000 13,000,000 16,000,000 11,000,000 4,000,000 3,000,000  
          stock-based charitable contribution expense
                      
          asset impairments
        1,000,000    3,000,000 1,000,000          
          gain on warrant extinguishment
                        
          other non-cash items
        3,000,000    -2,000,000 -2,000,000 -1,000,000 -2,000,000     1,000,000 3,000,000    
          changes in operating assets and liabilities:
                         
          accounts receivable
        -13,000,000 -4,000,000 -7,000,000 -9,000,000 -18,000,000 -9,000,000 -23,000,000 -22,000,000  18,000,000 -22,000,000 -20,000,000  -15,000,000 -13,000,000 -2,000,000  
          other current assets
        -30,000,000 -12,000,000 2,000,000 -12,000,000 -4,000,000 3,000,000 5,000,000 -19,000,000          
          deferred contract acquisition costs
        -38,000,000 -36,000,000 -40,000,000 -33,000,000 -35,000,000 -32,000,000 -33,000,000 -30,000,000          
          inventories
        -10,000,000 -1,000,000 8,000,000 7,000,000  4,000,000 10,000,000 -2,000,000 -20,000,000 9,000,000 5,000,000 -1,000,000 -15,000,000 -33,000,000 -18,000,000 -2,000,000 -3,664,000 
          accounts payable
        -2,000,000 3,000,000 10,000,000 6,000,000 -3,000,000 -14,000,000 16,000,000 4,000,000 -15,000,000 6,000,000 6,000,000 1,000,000 -8,000,000 8,000,000 -12,000,000 6,793,000 
          accrued expenses and other current liabilities
        44,000,000 -20,000,000 53,000,000 -56,000,000 55,000,000 -8,000,000 38,000,000 -37,000,000 64,000,000 -7,000,000 44,000,000 -20,000,000 25,000,000 15,000,000 37,000,000 39,000,000 38,694,000 
          deferred revenue
        4,000,000 3,000,000 -1,000,000 -1,000,000 13,000,000 11,000,000 -11,000,000 -1,000,000 4,000,000 3,000,000 -2,000,000 -5,000,000 2,000,000 -6,000,000 -3,484,000 
          operating lease right-of-use assets and operating lease liabilities
        -5,000,000   -3,000,000             
          other assets and liabilities
        14,000,000 -5,000,000 -4,000,000 -1,000,000 -1,000,000 -2,000,000 1,000,000 -4,000,000 2,000,000 -2,000,000 -4,000,000 -6,000,000 -4,000,000 -3,000,000 -3,068,000 
          net cash from operating activities
        194,000,000 165,000,000 223,000,000 79,000,000 147,000,000 109,000,000 124,000,000 -20,000,000 92,000,000 48,000,000 50,000,000 -55,000,000 -19,000,000 -69,000,000 -21,000,000 -47,000,000 -31,970,000 
          cash flows from investing activities:
                         
          cash paid for acquisition, net of cash acquired
                -9,000,000     
          capital expenditures
        -16,000,000 -12,000,000 -15,000,000 -10,000,000 -13,000,000 -12,000,000 -16,000,000 -13,000,000 -10,000,000 -11,000,000 -10,000,000 -10,000,000 -11,000,000 -9,000,000 -3,000,000 -1,866,000 
          free cash flows
        178,000,000 153,000,000 208,000,000 69,000,000 134,000,000 97,000,000 108,000,000 -33,000,000 92,000,000 38,000,000 39,000,000 -65,000,000 -29,000,000 -80,000,000 -30,000,000 -50,000,000 -33,836,000 
          purchases of marketable securities
        -262,000,000 -90,000,000 -171,000,000 -110,000,000 -120,000,000 -77,000,000 -131,000,000 -145,000,000 -144,000,000 -128,000,000 -175,000,000 -176,000,000 -247,000,000 -47,000,000 -110,000,000 -30,000,000  
          proceeds from the sale of marketable securities
        43,000,000 38,000,000 57,000,000 40,000,000 46,000,000 27,000,000 35,000,000 18,000,000 12,000,000 10,000,000 6,000,000 7,000,000 5,000,000 9,000,000 14,000,000 18,000,000  
          maturities of marketable securities
        83,000,000 60,000,000 91,000,000 102,000,000 72,000,000 71,000,000 108,000,000 111,000,000 142,000,000 99,000,000 168,000,000 147,000,000 179,000,000 112,000,000 66,000,000 12,000,000  
          other investing activities
                -2,000,000 -1,000,000      
          net cash from investing activities
        -152,000,000 -4,000,000 -38,000,000 22,000,000 -15,000,000 9,000,000 -4,000,000 -29,000,000 -1,000,000 -31,000,000 -12,000,000 -42,000,000 -73,000,000 17,000,000 -39,000,000 -3,000,000 -460,576,000 
          cash flows from financing activities:
                         
          payments of issuance costs of the revolving credit facility
                       
          proceeds from issuance of common stock
        3,000,000 38,000,000 14,000,000 26,000,000 15,000,000 29,000,000 27,000,000 28,000,000 5,000,000 16,000,000        
          change in customer funds obligations
        -13,000,000 4,000,000 -19,000,000 64,000,000 -4,000,000 12,000,000 -21,000,000 49,000,000 -4,000,000 -6,000,000 37,000,000 -11,000,000 10,000,000 27,000,000 -2,002,000 
          warrant repurchase
                        
          repurchases of class a common stock
        -53,000,000 -23,000,000 -14,000,000 -17,000,000 -20,000,000 -32,000,000 -4,000,000          
          net cash from financing activities
        -63,000,000 19,000,000 -22,000,000 73,000,000 11,000,000 -40,000,000 -26,000,000 73,000,000 5,000,000 12,000,000 -2,000,000 48,000,000 2,000,000 -6,000,000 13,000,000 29,000,000 3,086,000 
          effect of exchange rate changes on cash and cash equivalents and restricted cash
        -1,000,000   -2,000,000 2,000,000           -817,000 
          net increase in cash, cash equivalents, cash held on behalf of customers and restricted cash
        -22,000,000 180,000,000 166,000,000 174,000,000 142,000,000 78,000,000 94,000,000 24,000,000 96,000,000 29,000,000   -90,000,000    -489,460,000 
          cash, cash equivalents, cash held on behalf of customers and restricted cash at beginning of period
        1,085,000,000 747,000,000 635,000,000 851,000,000 324,000 
          cash, cash equivalents, cash held on behalf of customers and restricted cash at end of period
        -22,000,000 180,000,000 166,000,000 1,259,000,000 141,000,000 80,000,000 93,000,000 771,000,000  28,000,000 36,000,000 586,000,000  -59,000,000 -47,000,000 830,000,000  
          reconciliation of cash, cash equivalents, cash held on behalf of customers and restricted cash
                         
          cash and cash equivalents
        -4,000,000 163,000,000 189,000,000 1,005,000,000 142,000,000 70,000,000 113,000,000 578,000,000  26,000,000 37,000,000 451,000,000  -53,000,000 -60,000,000 757,000,000 -492,619,000 
          cash held on behalf of customers
        -13,000,000 4,000,000 -19,000,000 187,000,000 -4,000,000 12,000,000 -21,000,000 136,000,000  -4,000,000 -8,000,000 99,000,000  -11,000,000 10,000,000 62,000,000 -2,640,000 
          restricted cash
        -5,000,000 13,000,000 -4,000,000 67,000,000  -2,000,000 1,000,000 57,000,000  6,000,000 7,000,000 36,000,000  5,000,000 3,000,000 11,000,000 5,306,000 
          total cash, cash equivalents, cash held on behalf of customers and restricted cash
         180,000,000 166,000,000 1,259,000,000  80,000,000 93,000,000 771,000,000  28,000,000 36,000,000 586,000,000  -59,000,000 -47,000,000 830,000,000 -489,953,000 
          supplemental disclosure of cash flow information:
                         
          stock-based compensation included in capitalized software
         3,000,000 3,000,000 2,000,000              
          cash paid for amounts included in the measurement of lease liabilities
         6,000,000 4,000,000 2,000,000              
          right-of-use assets obtained in exchange for new operating lease liabilities / (reduction) of lease liabilities from lease terminations and modifications
                         
          supplemental disclosure of non-cash investing and financing activities:
                         
          other financing activities
                         
          net loss
             56,000,000 14,000,000 -83,000,000 -36,000,000 -31,000,000 -98,000,000 -81,000,000 -100,000,000 -98,000,000 -54,000,000 -23,000,000 147,000 
          adjustments to reconcile net loss to net cash from operating activities:
                         
          change in fair value of derivative liability
                        -281,000 
          loss on debt extinguishment
                        217,000 
          non-cash interest on convertible notes
                         
          account receivable
                         
          proceeds from initial public offering
                         
          extinguishment of convertible notes
                        -472,000 
          cash, cash equivalents, cash held on behalf of customers and restricted cash at end period
                         
          amortization of deferred costs
                 16,000,000 14,000,000 14,000,000 12,000,000 12,000,000 10,000,000 10,000,000  
          other
                 -2,000,000       695,000 
          prepaid expenses and other current assets
                 -4,000,000 3,000,000 -6,000,000 -20,000,000 -7,000,000 2,000,000 -15,000,000 -13,133,000 
          deferred costs
                 -27,000,000 -26,000,000 -24,000,000 -18,000,000 -18,000,000 -18,000,000 -17,000,000  
          capitalized software
                 -10,000,000 -9,000,000 -8,000,000 -7,000,000 -5,000,000 -4,000,000 -1,000,000 -1,288,000 
          purchases of property and equipment
                 -2,000,000 -2,000,000 -3,000,000 -6,000,000 -5,000,000 -2,000,000 -1,430,000 
          payment of contingent consideration
                    -2,000,000  
          issuance of class b common stock upon exercise of common stock warrants
                       12,703,000 
          change in deferred income taxes
                  -1,000,000    920,000 
          proceeds from exercise of stock options and issuance of common stock upon espp purchase
                   11,000,000      
          net decrease in cash, cash equivalents, cash held on behalf of customers and restricted cash
                   -49,000,000   -47,000,000 -21,000,000  
          charitable contribution stock-based expense
                         
          change in fair value of contingent consideration
                    1,000,000 2,000,000  
          acquired loans and merchant cash advances repaid
                         
          operating lease right-of-use assets
                    -2,000,000 -1,000,000 5,000,000 -6,000,000  
          operating lease liabilities
                    2,000,000 1,000,000 -3,000,000 4,000,000  
          payment of deferred offering costs
                        -956,000 
          repayments of secured borrowings
                         
          proceeds from issuance of long-term debt
                         
          proceeds from exercise of stock options
                    3,000,000 5,000,000 3,000,000 4,000,000 3,273,000 
          proceeds from issuance of restricted stock
                         
          proceeds from issuance of series e and series f preferred
                         
          redemption of series b preferred
                         
          proceeds from exercise of common stock warrants
                         
          change in fair value of warrant liabilities
                     21,000,000 -44,000,000 -79,000,000  
          non-cash interest expense on convertible notes
                         
          merchant cash advances and acquired loans repaid
                     1,000,000 1,000,000 1,000,000  
          purchase of property and equipment included in accounts payable and accrued expenses
                        852,000 
          stock-based compensation
                       53,000,000  
          merchant cash advances made
                         
          merchant cash advances repaid
                        463,000 
          cash paid for acquisition, net of customer funds obligations assumed
                         
          customer funds obligations assumed in acquisition
                         
          purchase of marketable securities
                         
          proceeds from issuance of class a common stock upon initial public offering, net of underwriter discounts
                        -360,000 
          proceeds from secured borrowings
                         
          other proceeds from financing activities
                         
          supplemental disclosure of cash flow information
                         
          cash paid for interest
                        -226,000 
          common stock issued in acquisition
                        143,000 
          contingent consideration for acquisition included in purchase price
                         
          deferred payment included in purchase price
                         
          conversion of convertible preferred stock into class b common stock upon initial public offering
                        107,000 
          issuance of common stock warrants upon debt extinguishment
                        -111,000 
          deferred offering costs included in accounts payable and accrued expenses
                        -1,298,000 
          stock-based compensation expense included in capitalized software
                         
          amortization of costs capitalized to obtain revenue contracts
                         
          factor receivable
                         
          costs capitalized to obtain revenue contracts
                         
          proceeds from issuance of series f preferred stock
                         
          proceeds from exercise of restricted stock
                         
          repurchase of restricted stock
                         
          repurchase of common stock
                         
          supplemental disclosures of cash flow information
                         
          non-cash items in investing and financing activities
                         
          contingent consideration included in purchase price
                         
          deferred payments included in purchase price