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Braze
(NASDAQ:BRZE) 

BRZE stock logo

Braze, Inc. operates a customer engagement platform that provides interactions between consumers and brands worldwide. It provides data ingestion products, such as Braze software development kits that automatically manage data ingestion and the delivery of mobile and web notifications, in-applicatio...

Founded: 2011
IPO Price: $65 (Nov 17, 2021)
Full Time Employees: 1,501 (Jan 2023)
CEO / Founder: Bill Magnuson 
Sector: Technology
Industry: Software—Application

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At a glance:
Bull Thesis:
  • Strong Market Position in Customer Engagement: Braze is a recognized leader in the rapidly growing customer engagement platform (CEP) market, particularly strong in mobile-first and real-time personalization. The increasing demand for personalized customer experiences across digital channels provides a significant tailwind for Braze's platform.
  • High Customer Retention and Expansion: The company consistently reports high net retention rates, indicating strong customer satisfaction, low churn, and successful upselling/cross-selling of additional features and services to its existing client base. This demonstrates the stickiness and value of its product.
  • Expanding Product Capabilities and TAM: Braze continues to innovate by adding new features, including AI-driven personalization, enhanced data orchestration, and deeper analytics. These advancements expand its total addressable market, strengthen its competitive moat, and attract new customer segments.
  • Favorable Macro Tailwinds for Digital Engagement: Businesses are increasingly prioritizing direct, personalized, and real-time digital interactions with their customers to drive loyalty and revenue. This fundamental shift towards digital-first customer engagement directly benefits Braze's core offering and drives sustained demand for its platform.
Bear Thesis:
  • Intense Competition in the CEP Market: Braze operates in a highly competitive landscape with well-established players like Salesforce (Marketing Cloud), Adobe (Experience Cloud), Twilio (Segment/Engage), and numerous specialized vendors. This intense competition could lead to pricing pressure, increased sales and marketing expenses, and challenges in market share growth.
  • Path to Sustainable Profitability and Free Cash Flow: Despite strong revenue growth, Braze continues to report operating losses and negative free cash flow. While common for growth-stage software companies, investors will eventually demand a clear and accelerated path to consistent profitability and positive cash generation, which could be a challenge if growth slows.
  • Macroeconomic Sensitivity to Marketing Spend: In an economic downturn or period of uncertainty, businesses may reduce discretionary marketing and software spending. This could impact Braze's new customer acquisition rates, slow down expansion within existing accounts, and potentially lead to higher churn, affecting revenue growth.
  • Valuation Concerns for a Growth Stock: As a high-growth, yet unprofitable, software company, Braze's valuation can be sensitive to changes in broader market sentiment, interest rates, and investor appetite for risk. Any shift in these factors could lead to significant stock price volatility, especially if growth projections are not met.
Main Competitors:
  • Salesforce ($CRM) (Marketing Cloud), Salesforce Marketing Cloud is a comprehensive suite of marketing automation and analytics tools, offering a broad range of capabilities including email, mobile, social, advertising, and customer data management. It competes with Braze by providing an end-to-end solution, often integrated with other Salesforce CRM products, targeting large enterprises seeking a unified platform. Its strength lies in its vast ecosystem and deep integration with sales and service clouds.
  • Adobe ($ADBE) (Marketo Engage (part of Adobe Experience Cloud)), Adobe Marketo Engage is a leading marketing automation platform, particularly strong in B2B lead management, email marketing, and customer journey orchestration. It competes with Braze by offering robust campaign management, personalization, and analytics, often appealing to enterprises already invested in the Adobe ecosystem or those with complex B2B sales cycles.
  • Iterable (Iterable Growth Marketing Platform), Iterable is a direct competitor to Braze, offering a similar modern, API-first customer engagement platform. Iterable focuses on cross-channel personalization, customer journey orchestration, and real-time data. It competes by providing a flexible, scalable solution for brands looking to create highly personalized customer experiences across email, push, in-app, SMS, and more, often appealing to tech-forward companies and mid-market to enterprise clients.
  • Customer.io (Customer.io), Customer.io is a customer engagement platform known for its flexibility, powerful segmentation, and API-first approach. It allows businesses to send highly personalized messages (email, SMS, push, webhooks) based on real-time customer behavior. It competes with Braze by offering a robust, developer-friendly platform that enables sophisticated automation and personalization, often favored by startups and mid-market companies seeking granular control and customization.
  • MoEngage (MoEngage Insights-led Engagement Platform), MoEngage is an insights-led customer engagement platform that combines analytics, segmentation, and multi-channel campaign execution (push, in-app, email, SMS, web push, WhatsApp). It competes with Braze by offering a strong focus on AI-powered personalization and optimization, particularly for mobile-first businesses and those in emerging markets, helping brands understand and engage users across their lifecycle.
Moat:
Braze operates in a highly competitive landscape, facing both large, established enterprise suites and agile, modern engagement platforms. Its core strength lies in its real-time customer data platform (CDP) capabilities combined with robust multi-channel messaging and personalization, particularly excelling in mobile-first engagement and developer-friendliness. Braze's moat is built on its ability to ingest and act on real-time data at scale, enabling highly personalized and timely customer experiences across various touchpoints. However, it faces competition from comprehensive suites like Salesforce Marketing Cloud and Adobe Marketo Engage, which offer broader ecosystems and deep integrations, often appealing to larger enterprises seeking a single vendor. Direct competitors like Iterable, Customer.io, and MoEngage offer similar modern, API-first approaches, often differentiating on specific features, pricing, or target market segments (e.g., mobile-first, developer-centric, or specific regional strengths). The ongoing challenge for Braze is to continuously innovate its platform, maintain its real-time data advantage, and expand its market share against both the giants and the nimble challengers in the ever-evolving customer engagement space.
Income Statements:
Quarterly
Annual
    Unit: USD2026-04-30 2026-01-31 2025-10-31 2025-07-31 2025-04-30 2025-01-31 2024-10-31 2024-07-31 2024-04-30 2024-01-31 2023-10-31 2023-07-31 2023-04-30 2023-01-31 2022-10-31 2022-07-31 2022-04-30 2022-01-31 2021-10-31 
                       
      revenue
    210,999,000 205,170,000 190,842,000 180,111,000 162,059,000 160,400,000 152,052,000 145,499,000 135,459,000 130,957,000 123,956,000 115,107,000 101,780,000 98,675,000 93,125,000 86,131,000 77,495,000 70,434,000 63,968,000 
      yoy
    30.20% 27.91% 25.51% 23.79% 19.64% 22.48% 22.67% 26.40% 33.09% 32.72% 33.11% 33.64% 31.34% 40.10% 45.58%     
      qoq
    2.84% 7.51% 5.96% 11.14% 1.03% 5.49% 4.50% 7.41% 3.44% 5.65% 7.69% 13.09% 3.15% 5.96% 8.12% 11.14% 10.02% 10.11%  
      cost of revenue
    72,336,000 70,816,000 62,631,000 58,221,000 50,857,000 49,313,000 45,910,000 43,420,000 44,548,000 42,992,000 36,374,000 35,474,000 32,687,000 33,425,000 29,135,000 27,352,000 25,906,000 24,775,000 19,174,000 
      gross profit
    138,663,000 134,354,000 128,211,000 121,890,000 111,202,000 111,087,000 106,142,000 102,079,000 90,911,000 87,965,000 87,582,000 79,633,000 69,093,000 65,250,000 63,990,000 58,779,000 51,589,000 45,659,000 44,794,000 
      yoy
    24.69% 20.94% 20.79% 19.41% 22.32% 26.29% 21.19% 28.19% 31.58% 34.81% 36.87% 35.48% 33.93% 42.91% 42.85%     
      qoq
    3.21% 4.79% 5.19% 9.61% 0.10% 4.66% 3.98% 12.28% 3.35% 0.44% 9.98% 15.25% 5.89% 1.97% 8.87% 13.94% 12.99% 1.93%  
      gross margin %
    65.72% 65.48% 67.18% 67.67% 68.62% 69.26% 69.81% 70.16% 67.11% 67.17% 70.66% 69.18% 67.88% 66.13% 68.71% 68.24% 66.57% 64.83% 70.03% 
      operating expenses:
                       
      sales and marketing
    89,188,000 81,690,000 88,596,000 82,599,000 74,127,000 69,262,000 74,658,000 68,569,000 69,827,000 63,051,000 66,395,000 60,417,000 57,262,000 52,792,000 52,841,000 50,007,000 46,044,000 45,726,000 29,568,000 
      research and development
    46,100,000 45,029,000 44,067,000 41,250,000 36,797,000 33,600,000 32,855,000 33,141,000 34,373,000 31,114,000 29,872,000 29,132,000 29,745,000 26,754,000 25,583,000 23,336,000 21,620,000 22,904,000 12,738,000 
      general and administrative
    30,889,000 35,872,000 33,093,000 36,794,000 40,500,000 29,784,000 31,199,000 28,319,000 26,791,000 26,093,000 26,448,000 25,453,000 23,983,000 22,224,000 22,430,000 20,543,000 23,574,000 19,617,000 12,936,000 
      total operating expenses
    166,177,000 162,591,000 165,756,000 160,643,000 151,424,000 132,646,000 138,712,000 130,029,000 130,991,000 120,258,000 122,715,000 115,002,000 110,990,000 101,770,000 100,854,000 93,886,000 91,238,000 88,247,000 55,242,000 
      income from operations
    -27,514,000 -28,237,000 -37,545,000 -38,753,000 -40,222,000 -21,559,000 -32,570,000 -27,950,000 -40,080,000 -32,293,000 -35,133,000 -35,369,000 -41,897,000 -36,520,000 -36,864,000 -35,107,000 -39,649,000 -42,588,000 -10,448,000 
      yoy
    -31.59% 30.98% 15.27% 38.65% 0.35% -33.24% -7.30% -20.98% -4.34% -11.57% -4.70% 0.75% 5.67% -14.25% 252.83%     
      qoq
    -2.56% -24.79% -3.12% -3.65% 86.57% -33.81% 16.53% -30.26% 24.11% -8.08% -0.67% -15.58% 14.72% -0.93% 5.00% -11.46% -6.90% 307.62%  
      operating margin %
    -13.04% -13.76% -19.67% -21.52% -24.82% -13.44% -21.42% -19.21% -29.59% -24.66% -28.34% -30.73% -41.16% -37.01% -39.59% -40.76% -51.16% -60.47% -16.33% 
      other income
    3,450,000 3,556,000 3,405,000 3,983,000 5,652,000 5,589,000 5,294,000 5,503,000 5,171,000 4,354,000 4,542,000 3,865,000 3,459,000 3,637,000 2,581,000 1,729,000 30,000 329,000 -236,000 
      income before provision for income taxes
    -24,064,000 -24,681,000 -34,140,000 -34,770,000 -34,570,000 -15,970,000 -27,276,000 -22,447,000 -34,909,000 -27,939,000 -30,591,000 -31,504,000 -38,438,000 -32,883,000 -34,283,000 -33,378,000 -39,619,000 -42,226,000 -10,666,000 
      provision for income taxes
    1,428,000 6,901,000 1,660,000 -7,007,000 1,071,000 1,094,000 851,000 702,000 798,000 639,000 385,000 545,000 388,000   35,000 14,000 1,117,000 -1,608,000 
      net income
    -25,492,000 -31,582,000 -35,800,000 -27,763,000 -35,641,000 -17,064,000 -28,127,000 -23,149,000 -35,707,000 -28,578,000 -30,976,000 -32,049,000 -38,826,000 -33,808,000 -33,892,000 -33,413,000 -39,633,000 -43,343,000 -9,058,000 
      yoy
    -28.48% 85.08% 27.28% 19.93% -0.18% -40.29% -9.20% -27.77% -8.03% -15.47% -8.60% -4.08% -2.04% -22.00% 274.17%     
      qoq
    -19.28% -11.78% 28.95% -22.10% 108.87% -39.33% 21.50% -35.17% 24.95% -7.74% -3.35% -17.45% 14.84% -0.25% 1.43% -15.69% -8.56% 378.51%  
      net income margin %
    -12.08% -15.39% -18.76% -15.41% -21.99% -10.64% -18.50% -15.91% -26.36% -21.82% -24.99% -27.84% -38.15% -34.26% -36.39% -38.79% -51.14% -61.54% -14.16% 
      net income attributable to redeemable non-controlling interest
    1,099,000 22,000 198,000 136,000 145,000 128,000 -216,000 -150,000 -66,000 -301,000 -235,000 -355,000 -372,000 -357,000 -532,000 -527,000 -364,000 -408,000 -336,000 
      net loss attributable to braze, inc.
    -26,591,000 -31,604,000 -35,998,000 -27,899,000 -35,786,000 -17,192,000 -27,911,000 -22,999,000 -35,641,000 -28,277,000 -30,741,000 -31,694,000 -38,454,000 -33,451,000 -33,360,000 -32,886,000 -39,269,000 -42,935,000 -8,722,000 
      net income per share
    -0.24 -0.29 -0.33 -0.26 -0.34 -0.17 -0.27 -0.23 -0.35 -0.29 -0.31 -0.33 -0.4 -0.35 -0.35 -0.35 -0.42 -0.53 -0.42 
      weighted-average shares used for eps calculation
    110,797 107,906 107,627 106,807 104,572 102,189 102,146 101,449 100,788 98,096 97,880 97,180 96,353 94,569 94,469 94,103 93,250 34,897 20,717 
      operating expenses
                       
      benefit for income taxes
                 -85,500 -391,000     
      other income:
                       
      investment income
                     33,000 18,000 
    Balance Sheets:
    Quarterly
    Annual
      Unit: USD2026-04-30 2026-01-31 2025-10-31 2025-07-31 2025-04-30 2025-01-31 2024-10-31 2024-07-31 2024-04-30 2024-01-31 2023-10-31 2023-07-31 2023-04-30 2023-01-31 2022-10-31 2022-07-31 2022-04-30 2022-01-31 2021-10-31 
                         
        assets
                         
        current assets:
                         
        cash and cash equivalents
      145,289,000 124,342,000 97,815,000 80,979,000 231,499,000 83,062,000 61,312,000 79,119,000 74,801,000 68,228,000 60,470,000 77,302,000 116,932,000 68,587,000 45,390,000 80,881,000 90,610,000 478,937,000 41,976,000 
        restricted cash, current
      566,000 566,000 566,000 1,291,000     3,373,000 3,373,000 3,373,000 3,373,000 3,373,000       
        accounts receivable
      118,471,000 122,350,000 90,196,000 88,224,000 86,093,000 95,234,000 90,299,000 71,257,000 81,632,000 92,256,000 71,332,000 70,133,000 66,649,000 78,338,000 58,299,000 47,973,000 42,663,000 64,504,000 36,026,000 
        marketable securities
      242,232,000 287,580,000 285,451,000 282,626,000 307,795,000 430,457,000 431,258,000 424,900,000 408,957,000 407,898,000 407,500,000 394,946,000 385,869,000 410,083,000 428,223,000 425,754,000 439,486,000 35,156,000 34,906,000 
        prepaid expenses and other current assets
      40,117,000 33,088,000 28,012,000 31,385,000 33,752,000 35,273,000 30,452,000 31,146,000 30,180,000 29,366,000 24,077,000 28,281,000 25,285,000 26,163,000 24,244,000 26,296,000 26,006,000 29,588,000 17,691,000 
        total current assets
      546,675,000 567,926,000 502,040,000 484,505,000 659,139,000 644,026,000 613,321,000 606,422,000 598,943,000 601,121,000 566,752,000 574,035,000 598,108,000 583,171,000 556,156,000 580,904,000 598,765,000 608,185,000 130,599,000 
        restricted cash, noncurrent
      3,430,000 3,430,000 3,430,000 3,430,000 530,000 530,000 530,000 530,000 530,000 530,000 530,000 530,000 1,193,000 4,036,000 4,036,000 4,036,000 4,036,000 4,036,000 4,036,000 
        property and equipment
      42,426,000 43,517,000 41,050,000 40,089,000 38,803,000 38,550,000 39,910,000 39,590,000 39,328,000 29,358,000 22,853,000 20,680,000 20,433,000 20,339,000 20,154,000 16,276,000 9,497,000 7,393,000 6,293,000 
        operating lease right-of-use assets
      70,591,000 72,011,000 72,987,000 73,119,000 76,060,000 76,147,000 80,352,000 76,045,000 76,597,000 81,163,000 84,179,000 45,375,000 46,623,000 46,261,000 47,239,000 51,276,000 54,804,000   
        deferred contract costs
      103,755,000 100,738,000 86,048,000 82,168,000 79,320,000 76,766,000 72,388,000 68,672,000 66,012,000 63,661,000 59,251,000 55,456,000 51,229,000 48,451,000 45,664,000 45,272,000 44,488,000 41,689,000 35,176,000 
        goodwill
      262,120,000 261,857,000 266,981,000 267,778,000 28,448,000 28,448,000 28,448,000 28,448,000 28,448,000 28,448,000 28,112,000 28,045,000        
        intangible assets
      58,447,000 61,487,000 64,527,000 67,643,000 3,029,000 3,130,000 3,231,000 3,332,000 3,472,000 3,690,000 3,907,000 4,122,000        
        other assets
      3,595,000 2,791,000 4,222,000 3,805,000 3,805,000 3,401,000 3,832,000 2,536,000 2,796,000 2,970,000 3,331,000 3,897,000 3,707,000 3,148,000 4,169,000 4,329,000 4,708,000 4,959,000 7,982,000 
        total assets
      1,091,039,000 1,113,757,000 1,041,285,000 1,022,537,000 889,134,000 870,998,000 842,012,000 825,575,000 816,126,000 810,941,000 768,915,000 732,140,000 721,293,000 705,406,000 677,418,000 702,093,000 716,298,000 666,262,000 184,086,000 
        liabilities, redeemable non-controlling interest, and stockholders' equity
                         
        current liabilities:
                         
        accounts payable
      5,607,000 1,562,000 3,577,000 1,114,000 1,304,000 2,150,000 2,912,000 4,473,000 4,689,000 6,321,000 5,947,000 1,882,000 3,571,000 3,101,000 2,062,000 2,889,000 2,680,000 2,083,000 1,203,000 
        accrued expenses and other current liabilities
      73,579,000 95,023,000 74,440,000 70,424,000 58,269,000 64,189,000 63,322,000 65,164,000 56,267,000 63,264,000 49,758,000 56,261,000 47,018,000 37,415,000 28,165,000 34,981,000 28,870,000 31,623,000 22,809,000 
        deferred revenue
      342,519,000 304,560,000 271,397,000 262,113,000 265,015,000 239,976,000 223,682,000 212,145,000 229,330,000 204,269,000 178,564,000 176,803,000 181,216,000 166,092,000 140,681,000 135,794,000 139,437,000 126,260,000 98,427,000 
        operating lease liabilities, current
      19,775,000 19,269,000 19,953,000 20,010,000 19,275,000 18,162,000 18,315,000 16,275,000 15,360,000 15,585,000 14,070,000 13,522,000 13,231,000 10,695,000 10,767,000 10,642,000 9,992,000   
        total current liabilities
      441,480,000 420,414,000 369,367,000 353,661,000 343,863,000 324,477,000 308,231,000 298,057,000 305,646,000 289,439,000 248,339,000 248,468,000 245,036,000 217,303,000 181,675,000 184,306,000 180,979,000 159,966,000 122,439,000 
        operating lease liabilities, noncurrent
      61,681,000 63,385,000 63,993,000 64,413,000 68,036,000 69,278,000 73,768,000 71,612,000 72,173,000 75,027,000 76,967,000 38,063,000 39,211,000 40,590,000 40,912,000 44,391,000 47,392,000   
        other long-term liabilities
      4,717,000 5,802,000 5,526,000 5,413,000 2,776,000 2,494,000 2,200,000 2,237,000 2,074,000 2,050,000 4,878,000 4,510,000 814,000 755,000 617,000 501,000 383,000 1,478,000 2,204,000 
        total liabilities
      507,878,000 489,601,000 438,886,000 423,487,000 414,675,000 396,249,000 384,199,000 371,906,000 379,893,000 366,516,000 330,184,000 291,041,000 285,061,000 258,648,000 223,204,000 229,198,000 228,754,000 161,444,000 124,700,000 
        commitments and contingencies
                         
        redeemable non-controlling interest
      1,488,000 389,000 367,000 169,000 33,000 -112,000 -240,000 -24,000 126,000 192,000 493,000 728,000 1,083,000 1,455,000 1,812,000 2,344,000 2,871,000 3,235,000 3,643,000 
        stockholders’ equity
                         
        class a common stock, 0.0001 par value...
      11,000 11,000 10,000 10,000 9,000 8,000 8,000 8,000 8,000 7,000 7,000 6,000 6,000 6,000 5,000 5,000 5,000 8,000  
        additional paid-in capital
      1,325,959,000 1,340,091,000 1,288,270,000 1,249,495,000 1,095,070,000 1,062,613,000 1,027,339,000 995,669,000 958,224,000 928,494,000 898,229,000 870,313,000 832,831,000 806,044,000 782,734,000 761,412,000 741,291,000 717,175,000 53,832,000 
        accumulated other comprehensive loss
      417,000  270,000 -104,000 1,968,000 -926,000 348,000 -253,000 -3,393,000 -1,178,000 -5,185,000 -5,877,000 -5,311,000 -6,824,000 -9,865,000 -3,754,000 -2,397,000 -640,000 -294,000 
        accumulated deficit
      -744,714,000 -718,123,000 -686,519,000 -650,521,000 -622,622,000 -586,836,000 -569,644,000 -541,733,000 -518,734,000 -483,093,000 -454,816,000 -424,075,000 -392,381,000 -353,927,000 -320,476,000 -287,116,000 -254,230,000 -214,961,000 -172,026,000 
        total stockholders’ equity
      581,673,000 623,767,000 602,032,000 598,881,000 474,426,000 474,861,000 458,053,000 453,693,000 436,107,000 444,233,000 438,238,000 440,371,000 435,149,000 445,303,000 452,402,000 470,551,000 484,673,000 501,583,000  
        total liabilities, redeemable non-controlling interest, and stockholders’ equity
      1,091,039,000 1,113,757,000 1,041,285,000 1,022,537,000 889,134,000 870,998,000 842,012,000 825,575,000 816,126,000 810,941,000 768,915,000 732,140,000 721,293,000 705,406,000 677,418,000     
        class b common stock, 0.0001 par value...
        1,000 1,000 1,000 2,000 2,000 2,000 2,000 3,000 3,000 4,000 4,000 4,000 4,000 4,000 4,000 1,000  
        accumulated other comprehensive gain
       1,788,000                  
        total liabilities, redeemable non-controlling interest and stockholders’ equity
                     702,093,000    
        liabilities, convertible preferred stock, redeemable non-controlling interest, and stockholders' equity
                         
        total liabilities, convertible preferred stock, redeemable non-controlling interest and stockholders’ equity
                      716,298,000 666,262,000  
        deferred tax liabilities
                        57,000 
        convertible preferred stock, 0.0001 par value...
                        174,229,000 
        stockholders’ deficit
                         
        preferred stock, 0.0001 par value...
                         
        common stock, 0.0001 par value...
                        2,000 
        liabilities, convertible preferred stock, redeemable non-controlling interest, and stockholders' deficit
                         
        total stockholders’ deficit
                        -118,486,000 
        total liabilities, convertible preferred stock, redeemable non-controlling interest and stockholders’ deficit
                        184,086,000 
      Cashflow Statements:
      Quarterly
      Annual
        Unit: USD2026-04-30 2026-01-31 2025-10-31 2025-07-31 2025-04-30 2025-01-31 2024-10-31 2024-07-31 2024-04-30 2024-01-31 2023-10-31 2023-07-31 2023-04-30 2023-01-31 2022-10-31 2022-07-31 2022-04-30 2022-01-31 
                          
          cash flows from operating activities:
                          
          net loss
        -25,492,000 -31,582,000 -35,800,000 -27,763,000 -35,641,000 -17,064,000 -28,127,000 -23,149,000 -35,707,000 -28,578,000 -30,976,000 -32,049,000 -38,826,000 -33,808,000 -33,892,000 -33,413,000 -39,633,000 -43,343,000 
          adjustments to reconcile net loss to net cash from operating activities:
                          
          stock-based compensation
        35,804,000 37,712,000 37,828,000 37,555,000 30,643,000 27,956,000 28,428,000 30,136,000 28,620,000 24,271,000 23,959,000 24,823,000 24,179,000 18,849,000 19,141,000 17,282,000 16,971,000 29,144,000 
          amortization of deferred contract costs
        12,280,000 11,335,000 10,481,000 10,030,000 9,421,000 9,010,000 9,025,000 8,666,000 8,313,000 8,104,000 7,743,000 7,281,000 6,660,000 6,391,000 6,264,000 5,577,000 5,407,000 4,537,000 
          depreciation and amortization
        6,284,000 5,969,000 5,987,000 4,766,000 2,606,000 2,747,000 2,636,000 2,606,000 2,126,000 1,881,000 2,237,000 1,319,000 1,526,000 1,692,000 1,026,000 935,000 965,000 650,000 
          provision for credit losses
        -78,000 18,000 48,000 368,000 232,000 174,000 1,788,000 -299,000 668,000 303,000 423,000 700,000 594,000 479,000 483,000 -12,000 -143,000  
          value of common stock donated to charity
        500,000 691,000 672,000 751,000 1,109,000 1,012,000 1,417,000   1,371,000 1,427,000   4,260,000  
          accretion of discount on marketable securities
        -78,000                  
          non-cash foreign exchange loss
        288,000 116,000 -398,000 -18,000 227,000 -231,000 -317,000 -190,000 -295,000 -13,000 -37,000 200,000 310,000 -57,000 1,374,000 -210,000 505,000  
          deferred tax asset
        -263,000                  
          other
        6,000   19,000 9,000 -153,000 -286,000 7,000 280,000 -485,000 -358,000 474,000 20,000 795,000 -264,000    
          changes in operating assets and liabilities:
                          
          accounts receivable
        3,848,000 -32,214,000 -2,050,000 2,441,000 9,108,000 -5,136,000 -20,916,000 10,813,000 9,876,000 -21,277,000 -1,657,000 -2,120,000 11,046,000 -20,527,000 -10,745,000 -5,362,000 21,984,000 -28,664,000 
          prepaid expenses and other current assets
        -6,961,000 -4,394,000 2,927,000 1,889,000 3,147,000 -5,264,000 639,000 -1,020,000 -984,000 -5,359,000 3,975,000 -2,774,000 745,000 -1,494,000 1,980,000 -505,000 3,615,000 -13,179,000 
          deferred contract costs
        -15,342,000 -26,034,000 -14,401,000 -12,944,000 -11,870,000 -13,407,000 -12,755,000 -11,279,000 -10,730,000 -12,510,000 -11,591,000 -11,539,000 -9,479,000 -9,246,000 -6,562,000 -6,456,000 -8,205,000 -11,050,000 
          rou assets and liabilities
        273,000 -499,000 -320,000 96,000 -410,000 -184,000 -184,000 785,000 1,522,000 2,372,000 912,000 286,000 705,000 865,000 -127,000 1,738,000 879,000  
          other assets
        -805,000 6,987,000 -416,000 -8,048,000 -403,000 477,000 -1,176,000 393,000 277,000 553,000 635,000 -579,000 -380,000 678,000 512,000 -93,000 614,000 -730,000 
          accounts payable
        3,833,000 -1,956,000 2,514,000 -181,000 -978,000 -586,000 -1,682,000 156,000 -1,800,000 560,000 4,174,000 -1,720,000 405,000 880,000 -556,000 554,000 28,000 865,000 
          accrued expenses and other current liabilities
        -20,889,000 20,258,000 4,715,000 8,421,000 -7,203,000 1,589,000 -1,247,000 10,703,000 -7,351,000 11,669,000 -5,976,000 5,933,000 9,364,000 8,474,000 -7,818,000 6,949,000 -2,530,000 9,959,000 
          deferred revenue
        38,211,000 33,174,000 9,470,000 -10,054,000 24,547,000 16,370,000 11,689,000 -17,457,000 25,285,000 25,745,000 1,892,000 -8,757,000 15,228,000 25,473,000 4,718,000 -3,474,000 13,177,000 27,833,000 
          other long-term liabilities
        -3,293,000 25,000 -132,000 -121,000 -1,000 195,000 -130,000 -50,000 -81,000 442,000 627,000 -479,000 -19,000 -15,000 8,000 7,000 10,000 -733,000 
          net cash from operating activities
        28,126,000 19,375,000 20,967,000 6,952,000 24,144,000 17,083,000 -11,410,000 11,612,000 19,395,000 3,821,000 -2,003,000 -17,517,000 22,549,000 12,000 -23,920,000 -16,321,000 17,921,000 -24,530,000 
          capital expenditures
        -1,335,000 -5,485,000 -3,188,000 -3,419,000 -1,272,000 -1,878,000 -2,838,000 -4,378,000 -7,954,000 -7,360,000 -3,908,000 -1,175,000 -892,000 -1,934,000 -4,144,000 -8,361,000 -2,266,000 -1,423,000 
          free cash flows
        26,791,000 13,890,000 17,779,000 3,533,000 22,872,000 15,205,000 -14,248,000 7,234,000 11,441,000 -3,539,000 -5,911,000 -18,692,000 21,657,000 -1,922,000 -28,064,000 -24,682,000 15,655,000 -25,953,000 
          cash flows from investing activities:
                          
          purchases of property and equipment
        -108,000 -4,820,000 -1,942,000 -2,609,000 -217,000 -1,087,000 -1,923,000 -3,309,000 -6,915,000 -6,322,000 -3,012,000 -387,000 -40,000 -1,381,000 -4,222,000 -7,884,000 -1,960,000 -1,200,000 
          capitalized internal-use software costs
        -1,227,000 -665,000 -1,246,000 -810,000 -1,055,000 -791,000 -915,000 -1,069,000 -1,039,000 -1,038,000 -896,000 -788,000 -852,000 -553,000 78,000 -477,000 -306,000 -223,000 
          purchases of marketable securities
        -26,662,000 -39,722,000 -36,804,000 -22,751,000 -52,364,000 -38,430,000 -37,446,000 -82,449,000 -59,650,000 -56,137,000 -70,530,000 -75,095,000 -46,297,000 -23,343,000 -70,998,000 -122,343,000 -421,537,000 -4,026,000 
          maturities of marketable securities
        35,870,000 37,709,000 34,959,000 39,325,000 63,215,000 36,267,000 32,086,000 70,000,000 57,000,000 63,000,000 58,448,000 64,803,000 71,486,000 43,300,000 62,399,000 134,708,000 16,000,000 3,700,000 
          return of principal on marketable securities
        34,923,000 -9,000 7,495,000 113,258,000              
          net cash from investing activities
        42,796,000 -7,463,000 -5,731,000 -160,550,000 122,837,000 -841,000 -8,198,000 -16,827,000 -10,604,000 -497,000 -15,991,000 -27,785,000 24,297,000 18,023,000 -12,743,000 4,004,000 -407,803,000 -1,749,000 
          cash flows from financing activities:
                          
          proceeds from exercise of common stock options
        310,000 11,578,000 1,082,000 2,596,000 605,000 3,224,000 1,477,000 1,170,000 1,035,000 1,314,000 -1,384,000 5,122,000 2,211,000 4,119,000 1,802,000 2,781,000 2,630,000 3,721,000 
          repurchase of common stock
        -50,000,000                  
          net cash from financing activities
        -49,690,000 13,795,000 1,082,000 7,478,000 605,000 6,177,000 1,477,000 5,922,000 -1,881,000 4,103,000 1,673,000 5,122,000 2,211,000 4,119,000 1,802,000 2,781,000 2,630,000 463,306,000 
          effect of foreign currency exchange rate changes on cash, cash equivalents, and restricted cash
        -285,000 820,000 -207,000 -209,000 851,000 -669,000 324,000 238,000 -337,000 331,000 -511,000 -115,000 -180,000 1,043,000 -630,000 -193,000 -1,075,000 -66,000 
          net change in cash, cash equivalents, and restricted cash
        20,947,000 26,527,000 16,111,000 -146,329,000 148,437,000 21,750,000 -17,807,000 945,000 6,573,000 7,758,000 -16,832,000 -40,295,000 48,877,000 23,197,000 -35,491,000 -9,729,000 -388,327,000 436,961,000 
          cash, cash equivalents, and restricted cash, beginning of period
        128,338,000 83,592,000 72,131,000 72,623,000 482,973,000 
          cash, cash equivalents, and restricted cash, end of period
        149,285,000 26,527,000 16,111,000 -146,329,000 232,029,000 21,750,000 -17,807,000 945,000 78,704,000 7,758,000 -16,832,000 -40,295,000 121,500,000 23,197,000 -35,491,000 -9,729,000 94,646,000 436,961,000 
          fair value adjustments to contingent consideration
             -86,000 -137,000          
          fixed asset write offs
         42,000                 
          cash paid for acquisition, net of cash acquired
         35,000 -689,000                
          proceeds from stock associated with employee stock purchase plan
         2,217,000   2,953,000   2,789,000         
          payments of deferred purchase consideration
             -2,916,000         
          amortization of (discount) premium on marketable securities
          -168,000 -255,000 -399,000 -474,000 -562,000 -556,000 -487,000          
          fixed asset write off
                          
          proceeds from issuance of common stock upon initial public offering, net of offering costs
                          
          investment from redeemable non-controlling interest
                         
          payment of deferred offering costs
                         -2,673,000 
          repurchase of shares related to early exercised options
                         -2,000 
          amortization of discount/premium on marketable securities
                  588,000 520,000 471,000 583,000 538,000 202,000 13,000 56,000 
          cash paid for acquisition; net of cash acquired
                  -1,000        
          repurchase of common shares
                          
          deferred income taxes
                        4,000 -57,000 
          provision for bad debt
                         186,000 
          proceeds from issuance of common stock upon initial public offering, net of underwriting discounts
                          
          unrealized foreign exchange loss